Retailers Need to Focus on Point-of-Service over Point-of-Sale for More Personalized Shopping Experiences

Online retailers are offering consumers a personalized shopping experience. As Americans desire fast turnaround and convenience, traditional retailers have an opportunity to beat out digital retail stores that require a day or two for delivery. If the in-person experience can fulfill the same needs, and the physical reward is instant, will a reinvention of the in-store concept lead to less empty stores?

Find out about how we see The New Era of Customer Service and Convenience.

Is it possible to offer a personalized shopping experience with point-of-service over point-of-sale?

75% of consumers prefer shopping in person. #cx Click To Tweet

Traditional Retailers Are Feeling the Pain

Daily news mentions of brick and mortar retailer layoffs or store closings are not uncommon these days. Bloomberg estimates that traditional retailers are on a record pace for closings or bankruptcy in 2017. Shopping malls across the nation are left with empty storefronts and soon-to-be-empty halls if they are unable to convert the space to other uses.

Meanwhile, U.S. retail sales continue to rise and consumer spending is expected to grow, as gas prices remain relatively low. Cowen and Company retail research shows that high-end malls are still faring well and 75% of consumers prefer shopping in person. The key is to create an experience that is much like online retailers: personal and customer-focused.

Learn more about Retail Solutions from NEC.

Explore NEC Smart Retail Solutions.

Clicks and Bricks

Online and omnichannel innovator, Amazon, ensures a hyper-personalized shopping experience and customer journey. For each loyal customer, Amazon knows what kind of computer the shopper owns, which hobbies, music, and books have been enjoyed on past visits.

NEC empowers retailers to “Know Your Customer” similar to Amazon. At NRF this year, we debuted our facial payment solution, which allows registered shoppers to pay for their products with their face. No cash, checks or cards are necessary!

Reinventing the In-Store Experience

Brick and mortar retailers have another opportunity to attract consumers with the same personalized shopping experience offered by online retailers, including instant gratification rather than the delay that comes with shipping.

POS systems, once the only interaction when making a purchase, must now be modernized to enhance in-store customer encounters with the business. Inventory must be instantly tracked and replenished and the supply chain must be efficient to keep up. Infrastructure and applications need to be agile enough to withstand changes, updates all while the company stays up, and running 24 hours a day.

Learn about NEC’s POS Hardware and POS Software solutions to boost productivity and enhance customer service.

Point-of-Service in Action

By analyzing shopper preferences, a store suggesting complementary items through digital signage could increase sales during the customer visit. NEC has collaborated with Brierley+Partners to provide seamless loyalty and CRM capabilities using NEC’s facial recognition technology and Brierley’s robust CRM platform hosted Microsoft Azure Cloud.

Before arriving in the store, it’s likely that the customer may have already shopped for an item online. If the retailer has this information, the store can offer loyalty points, highlight coupons, offer education or entertainment around the item or similar items so the customer is drawn back and stays longer. Staying “in store” is just as important as staying “on page” on a website.

In-Store Shopping Isn’t Dead

While online shopping is increasing, a majority of shoppers are still walking into brick and mortar retailers. The challenge facing retailers is that shoppers are expecting a different experience. If retailers already have the data and the POS hardware, the next step is reinvention. Analyze the data. Make the information usable to create customized, personal, and creative experiences for the customer. Customers want to be loyal. Shouldn’t retailers make it easier for them?

To stay in the know about the latest advancements for retailers, follow us on LinkedIn and Twitter and check out Keeping Pace with the Retail Revolution Using Integrated Solutions.

NEC Retail Solutions

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Diving Deep: How Advantages of Infrastructure as a Service Solutions Spread through the Enterprise

As cloud computing has rapidly become mainstream, more and more companies understand the value that it brings to their organizations overall. Even the most cautious and conservative of companies are turning toward cloud computing, particularly private clouds, which address potential security risks, lack of control issues, and offer an alternative to the public cloud.

Private cloud solutions such as Infrastructure as a Service (IaaS) provide the elasticity, flexibility and scalability of a public cloud, but can be dedicated to one account, thus providing greater peace of mind. IaaS solutions offer the enterprise advantages such as cost savings, compliance, seamless technology upgrades and more control. So, can these benefits trickle down to the individual job level? Can IaaS solutions make life easier for the various departments throughout your organization?

Check out Data Center Basics, Comparing Costs and Security.

A Trusted Resource for Your IT Department

The office of the CIO and the IT department are probably the most visible areas of the company to be impacted immediately with an IaaS solution. No longer will the IT staff handle repairs, upgrades and replacements of hardware devices. These functions are now delivered by the cloud provider, freeing time from routine IT activities so company engineers can focus instead on more value-added efforts, such as creating new applications for greater mobility or developing data analytics for better insight into business operations. As a bonus, the IT department immediately sees the benefits of the latest and greatest hardware and software through regular technology refresh, rather than waiting for budget that may not come until “next year” or even later.

Check out this free resource guide to Private Cloud.

For the CFO, it’s all about the bottom line

Maintaining your own data center comes with a hefty price tag. Ongoing costs include staffing, real estate and facilities, utilities, hardware and networking equipment, and software. Additional costs include providing for redundancy and business continuity. If there is a need to expand due to new business, continue adding a few more zeros to the costs.

Free Ebook 5 Reasons You Can’t Ignore the Private Cloud Anymore

With an IaaS solution, these ongoing functions are handled by the cloud provider. The flexibility of IaaS lets your company scale up or scale down immediately as business conditions change. In addition, financing options can help the CFO support an organization’s important investment in IaaS solutions to enable business continuity and growth.

Put compliance concerns to rest

Compliance and regulatory requirements keep legal and risk teams up at night. Managing and securing data requires meeting regulations such as PCI and HIPAA. A public cloud requires sharing servers, storage and network access, making compliance nearly impossible. On the other hand, a private cloud IaaS solution means dedicated hardware for your company, making compliance much easier and less expensive to manage.

Make doing business with you easier for customers and employees

Instead of your IT staff configuring and managing servers, team members could be building mobile apps or other options for customers to easily engage with your company. Self-service options in turn reduce the workload of your customer service reps, decreasing staffing costs. Cloud-enabled mobility allows your service teams to be on the ground to help customers in person, improving customer service as well.

Creating sales Super Stars

IaaS also puts customer data immediately into the hands of your sales teams. A salesperson will have simplified access to the data he or she requires to tailor conversations with customers, enabling a more effective sales process.

Turning over the administrative tasks and staffing needed in maintaining a data center to a cloud provider can produce a positive effect throughout an organization. Your best IT engineers are free to focus on the unique aspects of your business. Fewer capital expenditures and a more predictable monthly operating cost helps the CFO manage the bottom line. Private cloud services give the enterprise better security and control and instant access to the latest technology. IT staff is free to focus on value-added services—such as greater mobility and improved business insights through data analytics—which benefit departments throughout the organization.

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People. Patterns. Predictions. Meet the new NEC Advanced Recognition Systems.

This week I am celebrating my sixth anniversary with NEC. I recall that my original trip to visit the Headquarters in Tokyo was postponed by the unfortunate events of the 2011 Tsunami and earthquake.

Since then, we have established our Center of Excellence in North America and extended our offering to U.S. Federal clients. We also introduced a number of products and services, including ground breaking cloud-based Identity as a Service (IDaas), and we solidified our position as the premier provider to Law Enforcement and public safety clients in the United States.

These days, rather than thinking about the past I’ve been spending a lot of time thinking about the future. A future where I see continued proliferation of biometrics use, increased emphasis on crime prevention and a convergence of “identity” with access management. Through advancements in data analytics and artificial intelligence (AI), our biometrics technology can evolve from technology used to determine where people have been and what they may have done, to predict where people will go and what they will do.

In response to these emerging market trends, today I’m proud to announce that we have rebranded our former biometrics solutions division to NEC Advanced Recognition Systems. I believe that biometrics coupled with high-powered analytical engines can predict and positively alter our travel experiences providing easier access, shorter lines and improved utilization of resources; recognize patterns for real-time monitoring, threat assessment and escalation and through it all provide tools for improved planning and forecasting.

Want more information about a Safety and Security solution from NEC?
Want more information about a Safety and Security solution from NEC?

To underscore our mission and align our products and services the new Advanced Recognition Systems group will give emphasis to three key words: People, Patterns and Predictions.

People. Our primary mission is to serve citizens and the people who protect them. Whether keeping the public safe at home, supporting troops overseas, improving the experience of travelers, or providing the right identity at the right time, our advanced recognition systems supply trusted intelligence to help build safer and brighter communities.

Patterns. From fingerprint pattern recognition to arrangements of accessible data, sequences of critical information are everywhere—you just have to know where to look. Our cutting-edge advanced recognition systems can pinpoint valuable patterns for solving crime, strengthening national security, and identifying trends and efficiencies for tech-savvy businesses. All to help enable diverse missions and realize the possibilities.

Predictions. Our advanced recognition systems can transform the efficiency of your team. Instead of simply gathering and reporting data, our technologies analyze intelligence to predict public safety threats, alert agencies to emerging global concerns, pinpoint potential risks in high-traffic venues, and provide invaluable input to critical business decisions.

Our new name better aligns our extensive local and global capabilities in meeting the all-encompassing needs of our clients. Using our systems integration approach to the market we are committed to understanding our clients’ challenges first, and assist them with a full solution implementation in comparison to any specific biometric technology or tool.

While finding success in reaching these new markets, we remain committed to our roots and will continue to consistently provide high-quality, accurate solutions for government and public safety markets.


I’d like to thank everyone who has participated in NEC’s success in the past six years and who have also contributed to the study and launch of this new vision. I hope you’ll take a look around the new Web site and help us spread the word.

Here’s to the future!

Advanced Recognition Systems
People. Patterns. Predictions.
Raffie

Advanced Recognition Systems and Solutions

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Congratulations to Irving’s New Chief of Police

NEC has been a part of the Irving community for over 30 years, and in that time we have seen many positive changes and been a part of the city’s growth and development. We also have a long standing relationship with the Irving Police Department and its former police chief, Larry Boyd, who retired last year. We are thankful for his leadership of the department for the last 12 years and his contributions to the community. It was a pleasure working with him and we wish him well in this new chapter of life.

Irving new police chief Accompanying former Chief Boyd on many of his visits to NECAM was Assistant Police Chief Jeff Spivey. Like Chief Boyd, Chief Spivey has a dedication to his profession and to the people of Irving that is admirable. He is also a strong supporter of the Irving Advocacy Center, awarded a grant from the NEC Foundation last year.

We are pleased that after conducting an extensive search, Irving City Manager Chris Hillman recommended Chief Jeff Spivey as the new Irving Chief of Police. He was confirmed March 23, 2017 by the Irving City Council. Join me in congratulating Irving’s new Chief of Police! We look forward to many more years of collaboration in serving the local community.

*Photo Credit – City of Irving Police Department

Data Centers or Infrastructure as a Service: Comparing Cost and Security

Deciding between building and maintaining your own data center or moving to the cloud or IaaS can be quite the head scratcher for an IT executive. In some cases, the terms “data center” and “cloud” might be interchangeable. The first step in decision-making is clarification of terms and a clearer understanding of your options.

Why move to the cloud? Can Infrastructure as a Service (IaaS) be used for a data center? Which option is better for the future needs of the organization?

Data Centers

“Data center” is a general term used to define an organized area of servers and storage, either onsite or offsite, that is managed by trained data center and IT specialists. The data center equipment is used to store user and organizational data and make it accessible when needed. With many data centers kept onsite, network users do not rely on an Internet connection to access the local data. As long as the local network connection is available, the data is accessible.

Cost

Building and maintaining your own data center include the following cost factors:

  1. Staffing and training – hiring IT expertise and paying for training to maintain, backup, restore and upgrade data center equipment, as needed.
  2. Architecting – forecasting for current and future data storage requirements, workload and scalability
  3. Facilities – finding an expandable location for the equipment that is secure, safe and with a low risk of break-ins and natural disasters
  4. Utilities – covering the cost of electricity, wiring, air conditioning and other utilities required to keep the servers running 24/7/365
  5. Equipment – purchasing and evaluating ever-changing equipment and storage needs, year over year
  6. Redundancy – ensuring the data is backed up or available immediately should the storage equipment or servers encounter a failure
  7. Software – purchasing the software required to keep the servers running efficiently and the data storage secure
  8. Expansion – planning for expansion of the data center as the data storage requirements increase

Free Ebook 5 Reasons You Can’t Ignore the Private Cloud Anymore

Security

If there is an emergency situation at the data center location, such as fire, flood or other physical damage, or an attempted data breach, the actual servers and storage are at risk of being harmed and unavailable. Backing up the data or maintaining a data center elsewhere may help mitigate the risk of failure or loss of data.

Cloud Computing

In plain terms, cloud computing is defined by the National Institute of Standards and Technology (NIST) as a set of shared resources and services available to end users (cloud clients), quickly and with little management, via an Internet connection. Cloud computing provides these services via three general models: software as a service (SaaS), platform as a service (PaaS) or infrastructure as a service (IaaS). An example of SaaS would be an email application accessed through a web browser. Platform as a service is typically used in the web or software development world. When developers need to collaborate on a project such as an application or software creation, PaaS offers a good option for a tool or platform to be used in this way. In the case of data centers, IT executives considering the “cloud” would be interested in using Infrastructure as a Service (IaaS). IaaS provides servers, storage, virtual machines and more for the use of running software and other necessary components needed in the IT environment.

Check out this eBook for ways to ease an SAP Implementation or Upgrade

Infrastructure as a Service (IaaS)

An IaaS environment is also considered a data center that is accessible via the cloud or Internet-based services, hence the reason the terms can cause some confusion. The difference is that the data center equipment is not purchased or maintained by the organization but rather purchased as an on-demand service from an IaaS provider. IaaS can be available via the “public cloud,” where the shared infrastructure services are open for public use. “Private cloud” is also an option, where the services are available, but only for the single organization and via a private network. Some providers are also offering a combination of these options, referred to as “Hybrid Cloud.”

Cost

The cost of building and maintaining IaaS is different from an organizationally-owned data center and can significantly assist in controlling budgets. As part of the service, the IaaS provider does the staffing and training of storage experts, provides the facilities and utilities, furnishes the equipment, backs up and builds redundancy of the data and offers security – all for a single price. With an in-house data center, the organization is paying for these requirements all the time. With “pay only for what you use,” IaaS provides customization, agility, control, dynamic scaling, optimization, security and efficiency for a lower total cost of ownership. And with an IaaS provider, there is also the ability to have the “latest and greatest” in technology, making it easier to stay up to date.

Security

When using a private cloud, IaaS offers dedicated servers for the organization’s mission critical data. The IaaS provider is offsite and builds redundancy and backups into the service so the organization’s sensitive data is always secure and available.

See also: What is a High Security Data Solution for IaaS?

Why NEC for Private Cloud IaaS?

As an original equipment manufacturer of servers and storage, NEC is uniquely positioned to offer IaaS to clients without the use of third-party sourcing. IaaS is not a “one size fits all” solution and NEC can tailor customizable configurations based on your organizational needs.

Cost

Because of the lower total cost of ownership, NEC’s IaaS solutions offer long-term scalable and quantifiable benefits to organizations at a predictable and financially manageable expense.

Security

NEC’s hosts its private IaaS infrastructure 200 feet underground at Iron Mountain’s Western Pennsylvania Data Center. Iron Mountain provides FISMA (Federal Information Security Management Act) compliance to ensure Department of Justice Level 4 security. This security level is the highest federal regulatory standard.

When considering cost and security, IT executives are weighing options for highly sensitive and mission-critical operational environments. As the organization’s needs expand, so will the cost of maintaining an onsite data center, equipment, real estate, utilities and more. Moving to IaaS, as part of a cloud computing solution, is an opportunity for enterprise environments to manage expanding requirements for security, regulatory compliance and business continuity at a lower total cost of ownership. NEC’s managed IaaS solution, as well as “best in breed” server and storage options, offers organizations dedicated servers, stored and physically secured deep in Iron Mountain’s underground data center.

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5 Reasons You Can’t Ignore the Private Cloud Anymore

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