Join NEC at Enterprise Connect 2018: Enabling the Smart Enterprise to Thrive

The annual Enterprise Connect event attracts communications and IT professionals from around the world to delve into the newest technologies, share best practices, sample new ideas, and learn firsthand from expert insight. This year, Enterprise Connect 2018 in Orlando presents a chance to discover something new that could improve your organization’s operations, and potentially increase business opportunities as well.

For the past 20+ years, NEC has brought its biggest and brightest ideas to the conference and expo. We’ve always found this event to be an excellent opportunity to meet with our customers, prospects and partners and participate in conversations and idea exchanges in a more personal way.

Driving Digital Transformation

In 2018, NEC will be featuring an impressive display of its solutions for the Smart Enterprise. Current strategic business disruptors are driving digital transformation for today’s organizations—regardless of size or region. To help organizations thrive in this environment of change, NEC offers Smart Enterprise, a comprehensive approach to safety, security, efficiency and reliability—by integrating NEC’s own unique mix of technologies and solutions. We offer something that no other competitor can bring to the table.

Visitors to NEC’s expo booth #913 will see firsthand how digital transformation and advanced approaches for delivering and managing communications and IT services can help Smart Enterprises thrive.

A sampling of this year’s featured solutions includes:
• NEC’s industry-leading integrated IT and unified communications solutions
• Software Defined Networking (SDN) for secure, automated QoS
• Unique use of facial recognition for safety and security as well as demographics capture and analytics
• Workflow optimization through a common database and services shared amongst multiple software systems
• Self-service kiosks for better efficiency and improved customer service
• A human “in-the-loop” path to efficient and reliable Internet of Things (IoT) solutions
• Vertical-focused solutions designed for the specific needs of industries, including healthcare, government, hospitality and more. Workflow optimization, facial recognition and attendant solutions for healthcare will be highlighted in the booth, but similar methodologies can be used in other verticals as well

Solving Customers’ Biggest Headaches

Attendees will also learn how our customers are discovering ways to solve their most pressing pain points through NEC’s Smart Enterprise approach, such as:
• Tackling inefficient workflows and processes—both of which can have a negative effect on the overall customer experience
Reducing business disruptions related to technology and network issues
• Managing disparate databases across the enterprise and through partners
• Coping with insecure networks in the face of expanded cyber attacks
• Ensuring the physical safety of employees and customers alike

To learn more about how NEC customers are embracing Smart Enterprise solutions in their organizations, check out these case studies:


 

NEC Speakers at Enterprise Connect 2018

In addition to the Smart Enterprise experience in our booth, NEC speakers will be featured in several conference sessions. We invite you join us during the following time slots.

GENERAL SESSION
Thursday, March 15 | 10:15 am – 11:15 am
Resiliency, Disaster Recovery & Emergency Communications: New Threats, New Ways to Prepare
Sam Safa, Sr. Solutions Development Manager, of NEC Corporation of America, will join a roundtable of industry experts.

BREAKOUT SESSIONS

Wednesday, March 14 | 3:00 pm – 3:45 pm
Cloud Tradeoffs: Customization vs. Off-the-Shelf, Cost vs. Agility
JP Najar, Sr. Solutions Architect – Cloud, NEC Corporation of America, will participate in a roundtable discussion with vendor representatives.

CUSTOMER CASE STUDY SESSION:
Wednesday, March 14 | 4:00 pm – 4:45 pm
Real-World Enterprise Speech Tech Use Cases
This session features several use cases, including one from NEC customer Brad Hazelbaker, Network & Telecommunications Manager, of St. Elizabeth’s Healthcare who will also participate in the roundtable discussion.

We’re counting down the days until the Enterprise Connect conference kicks off on March 12. To save $500 off a full conference pass or get a FREE Expo Plus Pass, simply register through NEC’s Enterprise Connect web page and enter discount code: NEC.
We look forward to seeing you there!

For More Information
If you are interested in learning more about NEC Smart Enterprise solutions or would like to set up a meeting with an NEC expert during Enterprise Connect, please fill out and submit the following form. More information about attending Enterprise Connect is available here.

Smart Enterprise

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Recapping NEC-Sponsored Meet Up: ‘Leveraging Technology and Innovation for Proactive Healthcare’

In September, NEC Corporation of America (NEC) sponsored a meet up, “Leveraging Technology and Innovation for Proactive Healthcare,” at the Plug and Play Tech Center in Sunnyvale, CA. The panel was moderated by Charlene Yu Vaughn, CEO, The Algonquin Group, and consisted of Dr. Andrew Auerbach, MD, MPH, director of innovation at the Center for Digital Health Innovation, and Professor of Medicine in Residence at UCSF; Drew Schiller, CTO and founder of Validic; Jason Roos, CTO, Stanford Medical Center; Matt Sarrel, MPH, technology analyst, epidemiologist, and founder of Sarrel Group; and Calvin Togashi, SVP/partner, Assigncorp/HealthQEC, formerly with Kaiser Permanente. More than 100 people attended the event.

The panel convened to discuss healthcare innovations and trends in healthcare-related product and service development. Panelists began with a discussion of the types of problems found in healthcare that can be solved by technology. Mr. Roos spoke about being “on the cutting edge, not the bleeding edge” and how the innovation center needs to evaluate technology solutions and how they work at scale, and whether the manufacturer/solution provider will support the solution for a long time. Dr. Auerbach spoke about governance and problem solving using technology. UCSF is particularly interested in technology that automates processes and saves the time of the physicians, administrators, and nurses. Mr. Togashi talked about the challenges faced when trying to introduce new technologies into a healthcare enterprise and how Kaiser placed an emphasis on always trying to improve patient care. Mr. Schiller talked about the need for entrepreneurs to constantly be working to solve problems with innovative solutions and the need for an agile development process that can constantly evolve.

The conversation then turned to streamlining provider-patient communication. Mr. Togashi talked about the projects he worked on at Kaiser where they targeted specific high-risk populations and found that good, timely communication could positively impact treatment outcomes. Dr. Auerbach discussed the need to communicate with patients across different communications methods, such as telephone, email, mail, and Facebook. Patients need access to their care team in flexible ways. At this point, Mr. Sarrel commented that it might be appropriate to compare patient-provider communications to retail communications in that they are omni-channel and systems should be designed to facilitate communication the way that the patient (or customer) wants it. The ultimate goal is to improve treatment outcomes so organizations should do whatever it takes to get helpful communication flowing back and forth between providers and patients.

Any discussion of provider-patient communication must involve discussing the role of care plans in patient care. The panel discussed different ways to use technology to communicate care plans to patients and their families who may be involved in care. This creates a need to communicate across different vectors and is typically asynchronous. Particular care needs to be paid to ensuring that care continues after the patient is discharged. Do patients know what to do once they leave the hospital? Where can they turn for additional information? Providers need to communicate effectively and efficiently.

The conversation continued and the panelists discussed the role of wearables in patient health. With more and more sensors on fitness bands and smart watches, there’s a growing need to gather and analyze data from wearables. The panel agreed that there’s a huge potential in wearables because they give the provider a chance to see a complete picture of the health of the patient. Most of the face to face time between providers and patients is spent communicating so if wearables can gather diagnostic information in advance of the visit then this can streamline and improve patient-provider communications.

The panel then took questions from the audience. Questions ranged from how IT can help providers and patients communicate better to what kinds of products we might see coming on the market in the near future. One question that was interesting was how technology could improve access to healthcare in underserved populations. The panel responded with mentions of telemedicine, patient portals, and communication via SMS. It’s important to bring patients and their families into the discussion with providers.

Overall, it was an informative panel with a free-ranging and comfortable discussion. The panelists concluded by thanking NEC, the sponsor of the discussion. NEC’s IERS database is a high performance, elastically scalable key value store with a SQL interpreter and Hadoop connectors. IERS is currently being used to improve patient-provider communication as the foundation of the Prompt Outreach patient messaging system.

Matt Sarrel *Matt Sarrel is a leading tech analyst and writer providing guest content for NEC.

Join the Meet-up: Leveraging Technology and Innovation for Proactive Healthcare

NEC Corporation of America (NEC) is sponsoring a meet-up in Sunnyvale, CA, on Sept. 11, featuring a panel of industry experts discussing how to leverage technology and innovation for proactive healthcare.

Healthcare providers are increasingly under budgetary pressure to reduce costs and increase the efficiency and quality of care.  Preventive treatments free up costly hospital resources.  Technology is proving to be a key enabler in realizing these goals, especially as healthcare delivery models are evolving rapidly.

To improve wellness worldwide, innovators from across healthcare are envisioning and realizing game-changing digital health technologies.  Come hear real-world approaches, first-hand experiences and lessons learned from trailblazers on the leading edge of healthcare.

Details of the meet-up:

When:  Thursday, September 11 from 6 – 8:30 p.m.

Where:  Plug and Play Tech Center

Address:
440 N Wolfe Rd
Sunnyvale, CA 94085

Register for this event.

Moderator

Charlene Yu Vaughn, CEO, The Algonquin Group

Panel of Experts

  • Dr. Andrew Auerbach, MD, MPH, Director of InnovaEon at the Center for Digital Health InnovaEon; Professor of Medicine in Residence at UCSF
  • Jason Roos, CTO, Stanford Medical Center

Healthcare Innovation for Improved Patient Experience

The primary objective of any healthcare provider is to focus on the patient. Whether it’s a private practice or a large medical conglomeration, the healthcare system needs improved patient communication in order to ensure positive patient experiences. It was this idea of innovating patient communication that inspired JPS Health Network to evaluate its communication infrastructure and consider a move toward more advanced methods.

The network’s flagship facility is JPS Hospital (JPS) in Fort Worth, the only Level-I trauma facility in the county. JPS provides a comprehensive range of treatment for all aspects of injury, making reliable communication critical.

jps screenshot

“We are required to have specialized teams, facilities, and equipment available 24/7 to treat life-threatening injuries,” said David Mendenhall, chief technology officer of the JPS Health Network. “Unreliable communications technology means surgeons don’t have lab reports, test results, and other information they need. We simply cannot risk our patients’ health that way.”

TRAUMA CENTERS REQUIRE RAPID COMMUNICATION TOOLS

JPS already had a platform in place, but wanted to update to a new, IP-based platform to accommodate the constant movement of teams and people. Having IP telephony would provide that mobile flexibility as well as accommodate improved communications with remote clinics. In addition, a new platform would reduce costs by reducing the number of T-1 lines required, a significant savings for the hospital.

With approximately 70 different contact-center queues across the entire JPS healthcare system, achieving rapid patient access was an important goal. These teams cover multiple functions, including appointment scheduling, pharmacy, and billing. Ensuring patients had better access would improve existing service levels and the overall patient experience.

However, as a county facility, making changes and getting approval for budget and implementation are not easy tasks. Plus, the logistics of this type of installation create concerns. JPS is the only Level-I Trauma Center east of Lubbock, a span of 325 miles. This hospital cannot afford to have hiccups in communication or excessive downtime for technology implementation.

JPS also had to ensure that internal hospital communications were not impacted. One of the hospital’s key responsibilities is to get laboratory and cardiac reports to the emergency room. On the other hand are simpler functions, such as ensuring patients can contact family members as desired.

THE RIGHT PLATFORM EQUALS POSITIVE BENEFITS FOR ALL

JPS already had a relationship with NEC, so looking to the newer, IP-based systems offered was a logical step. After review, JPS chose the NEC UNIVERGE SV8500, an IP-based communications platform that supports the latest voice, unified communications, and mobility applications.

“Our decision to go with NEC was a very easy one,” said Mendenhall. “NEC’s platform offers a robust set of features at a price point that county hospitals like JPS can afford.”

The benefits went beyond affordability. The migration was very smooth, and the installation only took 46 minutes without disruption to end-users. The new platform provides redundancy, so, in the event of a T-1 failure, there is an automatic shift to the SV8500, ensuring constant communication for patients.

The benefit of innovation can be seen across the hospital. Licensing, upgrades, and maintenance are easier. People can be moved, work remotely, and access information much more quickly. Call routing is much more advanced, making more efficient use of call centers, and help desk staff can work remotely just as efficiently as onsite. By allowing them to work from home, JPS can now use valuable real estate within hospitals and clinics more effectively to provide patient care while keeping high levels of support via the help desk.

“JPS was very forward thinking to consider the value of its communications infrastructure in the workflow of a business. Oftentimes, new technologies are perceived as an expense, and hospitals, particularly public hospitals, do not typically have extra money to spend,” said Larry Levenberg, vice president of sales and marketing for NEC Corporation of America. “However, JPS showcases how value can be received by using innovation to improve communication and still utilize existing infrastructure when possible.”

WHAT WILL THE FUTURE BRING?

In today’s healthcare environment, text reminders can be sent to smart devices, voicemails left as requested, and even heart monitoring is now available via tablets. The patient experience has been significantly improved by ensuring consistent and constant communication.

Having the IP-based platform means JPS will be able to communicate with patients through their preferred methods. In addition, the ability to more effectively manage remote clinics and staff has made a significant impact on the efficiency of the healthcare group.

“One of the statistics we just reported to our board was that we’ve taken the average speed of answer from nine minutes down to one minute after we got the NEC platform in place in all our community centers,” said Mendenhall.

“This is just the beginning. What is most exciting about this is that moving forward, JPS has laid the groundwork to add new solutions to help improve the patient experience and drive better outcomes.  Without this new communications solution, that would not be possible,” said Levenberg.

The migration moves the hospital closer to its long-term goal of becoming 100% IP within the next five years. “Before our upgrade, we were maybe only 5% IP,” added Mendenhall. “Right now, we’re about 20%, which is a big jump from where we were.” The hospital also has plans to move all its community health centers to the SV8500 platform over the next three years.

As patients become more technologically savvy and focused on mobile device use, healthcare organizations will be expected to continually improve communications and access to critical information. Patients will expect to have more information delivered rapidly to their preferred devices. The days of using just a telephone have passed, but the future holds exciting innovation for healthcare. NEC is proud to be a part of that innovation and has technology that can improve patient experience available today. You can learn more here.

Healthcare Communications: VoIP and Unified Communications Solutions offer Business Process Improvements for Medical Practices

nec-appointment-reminder-medical-office-ucThe most successful businesses are the ones that keep clients in the loop. For medical practitioners, your communications platform (phone, email, and notification systems) is your foundation to the management of your patient population and success of your business operations. Consumer-driven healthcare is the new reality, and medical practices rely now more than ever on patient satisfaction and experience to maintain a profitable practice and to sustain reimbursements.

And what many fail to realize is that the large hospital-owned groups are investing in advanced communications systems designed to make that growth easier.

The point of all of this is to say that if your system is too outdated; your patients may choose to find a practice that provides them with a better user-experience around scheduling, notifications and general communication with their provider.

Rather than rely on older analog phone systems and outdated contact center software, your medical office can turn to IP Telephony solutions with Unified Communications features to help manage your daily patient matrix management and care.

Why IP Telephony?

Modern phone system technology delivers so much more today than just a dial tone. Phone systems are constantly changing, and are growing to be part of converged networks that seamlessly tie voice with other Unified Communications (UC) features like data, video conferencing, instant messaging, single-number reach, appointment scheduling, and other business-critical communications tools and applications.

Voice over Internet Protocol (VoIP) is a technology that allows telephone calls to be made over computer networks. And while it’s not a new technology, many organizations have not yet transitioned from older technologies to IP telephony (IPT) solutions. IPT converts analog voice signals into digital data packets and supports real-time, two-way transmission of conversations using the internet. So rather than needing to install and pay for multiple lines in your office building, you can tie your phones directly into your internet network rather than needing to utilize a Plain Old Telephone Service (POTS) phone.

Here are some of the ways that Medical Professionals can benefit from IPT systems:

Increased Cost-Effectiveness

Operating IPT systems can be less expensive than traditional wired telephone systems because they require less hardware, less maintenance, and have lower OPEX costs than POTS systems.

Not all IPT systems are created equally though.  When you look at the total cost of ownership for IPT systems, you’ll find that the best systems lower capital, implementation, and operational costs than standard POTS systems.

Plus, maintenance of your telephony system should be easier with all of your organization’s voice and data traffic integrated into one physical network. Although there is an initial setup cost, significant net savings can result from managing one network and not sustaining a legacy telephony system in an increasingly digital and data-centered world.

Enhanced Quality

For medical practices, much of your daily communication will always rely on person-to-person conversations. IP telephony systems provide clear voice quality so that communication with patients is never compromised. Additionally, it complements the other initiatives and investments in your practice such as Electronic Health Records.

Improved Extensibility and Accessibility

The communications industry moves at a rapid pace. The best IP telephone hardware is modular, and much of its advanced functionality is software based. This makes it easier to manage the total system. With the hardware, you can just replace or upgrade certain pieces as needed. The software can be updated to include new components and capabilities when they become available. Additionally, such advanced technologies were previously only available to large enterprise organizations with deep pockets.  Today, these systems are available for small business and independent medical practices.

Advanced Applications

Many IP telephony systems can be bought in conjunction with or are already a part of, Unified Communications systems. UC offers advanced capabilities—such as appointment confirmation, emergency notification, and enterprise-level mobility—that improve the efficiency of your office’s operations.

These additional applications can modernize your communications strategies.  Medical practices are operated by appointment schedules. So any gaps or lost appointments that occur during the day result in lost revenue. At the same time, managing multiple clients and appointments can be tedious, time consuming, and expensive when done manually. It may also counter your Electronic Health Record strategy.  So a VoIP and UC enabled solution makes sense for independent physician practices.

Why? UC can provide you with an appointment reminder system that supports outbound reminder/service calls. This sort of application can be programmed to remind your patient populations about everything from upcoming appointments, to what the vaccination requirements are for local schools.

With the extensibility that UC provides, any member of the medical office staff can keep patients aware of whatever it is they need to know. The bonus is that you benefit from increased efficiency and revenues, reduce missed appointments and last-minute cancellations, and increase customer and employee satisfaction and retention with one program.

Better Integration

Since many UC capabilities are software based, integration with other business systems is relatively easy. This gives your staff the ability to see who is calling your office before they pick up the phone, and gives them the opportunity to pull the patient’s profile before answering the call. The result is a patient who is favorably impressed by your company’s expert customer service and communications skills.

Whether it eases employee frustration or keeps your schedule full of confirmed appointments, we’re sure that a unified communications system with IP telephony can bring your medical practice enterprise-level communications features and mobility solutions that will modernize and benefit your organization.

To learn more about how we can help your medical practice improve patient communication and provide cost-effective business process improvements, click below to talk to one of our healthcare technology experts.