Healthcare: Seeking Better Tools to Improve Safety and Security

Providing a safe and secure environment for patients, staff and visitors is top of mind for healthcare facilities. This commitment extends beyond physical safety and includes the information that they manage and safeguard. As healthcare organizations move more of their information and business operations to the cloud, cyber threats and unauthorized access become important security concerns. Patients, too, are concerned about their health information. Who has access to my sensitive data? Can I easily access it when I need to, without compromising security?

Recent studies show that increased threats of cyberattacks have an adverse effect on business transformation, slowing innovation, increasing potential fraud and affecting the cost of doing business. A comprehensive approach of seamlessly integrating solutions to address IT, communications and collaboration, identity and access control will help healthcare organizations improve the safety, efficiency and reliability of their operations and service delivery.

Deploy Facial Recognition for Safety and Security

The healthcare industry is increasingly turning to biometric solutions to help combat not only fraud, but also medical identity theft. Research predicts that the healthcare biometrics market could reach $2.8 billion by 2021, with North America seeing the largest increase among regions. Fueling this growth are HIPAA and other regulations affecting the handling of healthcare data.

Facial recognition can be used to ensure that only authorized healthcare staff get access to critical patient data, particularly when used as part of multi-factor identification. Facial recognition combined with either a passcode or key card helps make ID more secure. Administrative staff can more quickly process admissions and discharges by using biometrics for patient identity. Healthcare providers are able to access the right patient information when they need it.

For patients, facial recognition gives them access their personal health information, reducing the chance for identity theft of healthcare records. Another application of facial recognition or other biometrics method (finger or palm prints, vascular palm/vein pattern, etc.) is patient identity within a healthcare facility. Secure identification improves safety and security, helps prevent errors and lets staff quickly identify allergies or pre-existing conditions in patients’ records in case of emergency.

Efficient Communications Improves Responsiveness

Things move fast in a healthcare facility — especially during times of emergency. Healthcare officials need a contingency plan to ensure the ongoing safety of patients, staff and visitors during a threat situation. Emergency notification solutions quickly communicate the source and severity of a developing situation and ensure an adequate response by both hospital staff and public safety officials.

Hospitals and other healthcare facilities also experience day-to-day health emergencies, which require responsive communications as well. Mobile communications systems provide for anywhere, anytime communications, which could save precious minutes. Nurse Call and messaging solutions help alleviate alarm fatigue by making sure the right messages get routed to the right staff members

Infrastructure Key Component to Secure Data Access

Privacy and protection of patient information is central to reputable healthcare organizations. The data must be secure, but easily accessible when needed. Comprehensive data management and storage solutions provide protection along with secure accessibility of patient data and information.

Cloud infrastructure offers a reliable solution needed to support information-intensive workflows within a healthcare facility. A secure and resilient infrastructure is a suitable option for highly connected healthcare facilities and the dynamic caseloads they manage on a daily basis. A high availability infrastructure from NEC delivers a multi-tiered resilient environment that recovers quickly in times of disaster, by using Five 9s Fault Tolerant servers, disaster recovery software and SAN and Scale-out Grid Storage options.

Peace of Mind for Patients and Healthcare Organizations

Technology solutions can go a long way toward providing a sense of security and safety for patients and healthcare organizations. The right integrated solution that includes IT, unified communications and collaboration and biometrics can:

  • Increase security of sensitive patient data by controlling access and preventing fraud and ID theft
  • Provide greater levels of patient satisfaction by reducing wait times and helping ensure more efficient and error-free information management
  • Improve physical safety for healthcare personnel and patients alike, especially during emergencies

Check out NEC’s smart comprehensive healthcare solutions.

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Digital Healthcare Starts with a Better ‘Customer Experience’ for Patients

As a consumer, your customer exprience often drives your purchasing decisions. This edict holds true whether you’re having dinner at a restaurant, upgrading to a new smartphone or buying a new pair of running shoes.

Why should the consumption of heathcare services be any different? Unlike many purchases, healthcare customers usually have less mobility in how and where they receive healthcare services. It’s relatively easy to go to a new restaurant if you encounter bad service or to switch retailers when you have a negative experience. It’s not so simple to change insurance carriers or go to a different healthcare facility. The delivery of patient care is made even more complex when considering regulations, compliance and privacy issues. That’s why improving the healthcare “customer experience” has become so important.

Making the patient experience better and enabling healthcare staff to be more efficient falls to the healthcare provider. Fortunately, providers have a myriad of technology options that can help them improve service delivery.

Enable Better Calling Experiences

Digital transformation creates environments to help patients make more informed decisions about their healthcare. One of consumers’ biggest complaints is the inability to easly communicate with their healthcare providers—the phone line is always busy or it rings and rings before someone finally picks up the call. As if being sick weren’t bad enough!

A communications solution designed to rapidly and efficiently handle large call volumes is an ideal option for healthcare providers. A more efficient call system enables more individualized interactions between patients and caregivers and reduces wait times. Contact center and attendant solutions provide the ability to direct calls based on rules that route calls to personnel who have the skills and training to respond to certain inquiries. Calls from patients with similar questions also can often be handled through automated systems, further reducing wait times.

The Ability to Deliver Personalized Treatment…Remotely

Sometimes it’s not possible or convenient for a patient and a caregiver to be in the same place at the same time. Long-distance services such as telediagnosis, telemonitoring, self-monitoring or e-prescriptions use technology to extend the reach of heathcare providers. Video conferencing solutions expand facility services to offsite and remote locations so that dispersed team members are able to connect and consult more seamlessly. Video conferencing can*:

  • Promote knowledge sharing in real time
  • Reduce travel costs
  • Enable faster decision making
  • Build value-based service models
  • Increase care collaboration

*Before video conferencing is used in a healthcare setting, check HIPAA compliance requirements to avoid potential violations.

Further, a unified messaging solution enables healthcare facilities to better manage the flurry of alerts, texts, messages, calls and notifications being sent out. Unified messaging ensures that the right information and alerts are sent to assigned personnel, reducing alarm fatigue and enabling focused care delivery to patients without unnessary distractions.

Helping Caregivers be More Responsive and Collaborative

Being responsive to patient needs is one of the critical aspects of a caregiver’s daily routine. A comprehensive healthcare-focused unified communications and collaboration solution such as NEC’s Nurse Call system brings together voice and messaging to enable anytime, anywhere availability that puts patients first.
Being mobile ensures that healthcare staff can commuicate easily with colleagues and patients within the demanding environment of a healthcare facility. With mobile handsets and software-based clients, caregivers stay connected so that they can share information or request assistance immediately. A seamlessly integrated healthcare environment helps ensure better interactions with patients and improves delivery of attentive care where and when it’s needed most.

A Reliable Infrastructure to Back Up UC&C Capabilities

Since they often deliver critical life-saving and emergency services, healthcare facilities cannot tolerate service outages. By deploying a high-availability infrastructure, healthcare providers have a strong operational foundation to prevent potential service disruptions. Comprehensive protection of critical applications along with communications and collaboration give providers peace of mind as they provide ongoing patient care. A multi-tiered environment that recovers quickly should disasters occur provides added reassurance for healthcare providers. A high-availability solution supports a healthcare facility’s mission-critical capabilities and provides backup and recovery as necessary.

Consumerism will Continue to Drive Healthcare Delivery

As it has in many of industries, rising consumer awareness continues to have a profound effect on healthcare delivery. Using technology to improve service—from setting up an appointment to enabling staff communication to video diagnosis—will go a long way toward improving the patient experience, ultimately resulting in better patient outcomes.

Learn more about NEC’s smart healthcare solutions.

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Join NEC at Enterprise Connect 2018: Enabling the Smart Enterprise to Thrive

The annual Enterprise Connect event attracts communications and IT professionals from around the world to delve into the newest technologies, share best practices, sample new ideas, and learn firsthand from expert insight. This year, Enterprise Connect 2018 in Orlando presents a chance to discover something new that could improve your organization’s operations, and potentially increase business opportunities as well.

For the past 20+ years, NEC has brought its biggest and brightest ideas to the conference and expo. We’ve always found this event to be an excellent opportunity to meet with our customers, prospects and partners and participate in conversations and idea exchanges in a more personal way.

Driving Digital Transformation

In 2018, NEC will be featuring an impressive display of its solutions for the Smart Enterprise. Current strategic business disruptors are driving digital transformation for today’s organizations—regardless of size or region. To help organizations thrive in this environment of change, NEC offers Smart Enterprise, a comprehensive approach to safety, security, efficiency and reliability—by integrating NEC’s own unique mix of technologies and solutions. We offer something that no other competitor can bring to the table.

Visitors to NEC’s expo booth #913 will see firsthand how digital transformation and advanced approaches for delivering and managing communications and IT services can help Smart Enterprises thrive.

A sampling of this year’s featured solutions includes:
• NEC’s industry-leading integrated IT and unified communications solutions
• Software Defined Networking (SDN) for secure, automated QoS
• Unique use of facial recognition for safety and security as well as demographics capture and analytics
• Workflow optimization through a common database and services shared amongst multiple software systems
• Self-service kiosks for better efficiency and improved customer service
• A human “in-the-loop” path to efficient and reliable Internet of Things (IoT) solutions
• Vertical-focused solutions designed for the specific needs of industries, including healthcare, government, hospitality and more. Workflow optimization, facial recognition and attendant solutions for healthcare will be highlighted in the booth, but similar methodologies can be used in other verticals as well

Solving Customers’ Biggest Headaches

Attendees will also learn how our customers are discovering ways to solve their most pressing pain points through NEC’s Smart Enterprise approach, such as:
• Tackling inefficient workflows and processes—both of which can have a negative effect on the overall customer experience
Reducing business disruptions related to technology and network issues
• Managing disparate databases across the enterprise and through partners
• Coping with insecure networks in the face of expanded cyber attacks
• Ensuring the physical safety of employees and customers alike

To learn more about how NEC customers are embracing Smart Enterprise solutions in their organizations, check out these case studies:


 

NEC Speakers at Enterprise Connect 2018

In addition to the Smart Enterprise experience in our booth, NEC speakers will be featured in several conference sessions. We invite you join us during the following time slots.

GENERAL SESSION
Thursday, March 15 | 10:15 am – 11:15 am
Resiliency, Disaster Recovery & Emergency Communications: New Threats, New Ways to Prepare
Sam Safa, Sr. Solutions Development Manager, of NEC Corporation of America, will join a roundtable of industry experts.

BREAKOUT SESSIONS

Wednesday, March 14 | 3:00 pm – 3:45 pm
Cloud Tradeoffs: Customization vs. Off-the-Shelf, Cost vs. Agility
JP Najar, Sr. Solutions Architect – Cloud, NEC Corporation of America, will participate in a roundtable discussion with vendor representatives.

CUSTOMER CASE STUDY SESSION:
Wednesday, March 14 | 4:00 pm – 4:45 pm
Real-World Enterprise Speech Tech Use Cases
This session features several use cases, including one from NEC customer Brad Hazelbaker, Network & Telecommunications Manager, of St. Elizabeth’s Healthcare who will also participate in the roundtable discussion.

We’re counting down the days until the Enterprise Connect conference kicks off on March 12. To save $500 off a full conference pass or get a FREE Expo Plus Pass, simply register through NEC’s Enterprise Connect web page and enter discount code: NEC.
We look forward to seeing you there!

For More Information
If you are interested in learning more about NEC Smart Enterprise solutions or would like to set up a meeting with an NEC expert during Enterprise Connect, please fill out and submit the following form. More information about attending Enterprise Connect is available here.

Smart Enterprise

Free Strategic Consultation
Let us assist you with your current business needs!

Fill out the form today and we will get back with you.

 
 
 
 
 



Recapping NEC-Sponsored Meet Up: ‘Leveraging Technology and Innovation for Proactive Healthcare’

In September, NEC Corporation of America (NEC) sponsored a meet up, “Leveraging Technology and Innovation for Proactive Healthcare,” at the Plug and Play Tech Center in Sunnyvale, CA. The panel was moderated by Charlene Yu Vaughn, CEO, The Algonquin Group, and consisted of Dr. Andrew Auerbach, MD, MPH, director of innovation at the Center for Digital Health Innovation, and Professor of Medicine in Residence at UCSF; Drew Schiller, CTO and founder of Validic; Jason Roos, CTO, Stanford Medical Center; Matt Sarrel, MPH, technology analyst, epidemiologist, and founder of Sarrel Group; and Calvin Togashi, SVP/partner, Assigncorp/HealthQEC, formerly with Kaiser Permanente. More than 100 people attended the event.

The panel convened to discuss healthcare innovations and trends in healthcare-related product and service development. Panelists began with a discussion of the types of problems found in healthcare that can be solved by technology. Mr. Roos spoke about being “on the cutting edge, not the bleeding edge” and how the innovation center needs to evaluate technology solutions and how they work at scale, and whether the manufacturer/solution provider will support the solution for a long time. Dr. Auerbach spoke about governance and problem solving using technology. UCSF is particularly interested in technology that automates processes and saves the time of the physicians, administrators, and nurses. Mr. Togashi talked about the challenges faced when trying to introduce new technologies into a healthcare enterprise and how Kaiser placed an emphasis on always trying to improve patient care. Mr. Schiller talked about the need for entrepreneurs to constantly be working to solve problems with innovative solutions and the need for an agile development process that can constantly evolve.

The conversation then turned to streamlining provider-patient communication. Mr. Togashi talked about the projects he worked on at Kaiser where they targeted specific high-risk populations and found that good, timely communication could positively impact treatment outcomes. Dr. Auerbach discussed the need to communicate with patients across different communications methods, such as telephone, email, mail, and Facebook. Patients need access to their care team in flexible ways. At this point, Mr. Sarrel commented that it might be appropriate to compare patient-provider communications to retail communications in that they are omni-channel and systems should be designed to facilitate communication the way that the patient (or customer) wants it. The ultimate goal is to improve treatment outcomes so organizations should do whatever it takes to get helpful communication flowing back and forth between providers and patients.

Any discussion of provider-patient communication must involve discussing the role of care plans in patient care. The panel discussed different ways to use technology to communicate care plans to patients and their families who may be involved in care. This creates a need to communicate across different vectors and is typically asynchronous. Particular care needs to be paid to ensuring that care continues after the patient is discharged. Do patients know what to do once they leave the hospital? Where can they turn for additional information? Providers need to communicate effectively and efficiently.

The conversation continued and the panelists discussed the role of wearables in patient health. With more and more sensors on fitness bands and smart watches, there’s a growing need to gather and analyze data from wearables. The panel agreed that there’s a huge potential in wearables because they give the provider a chance to see a complete picture of the health of the patient. Most of the face to face time between providers and patients is spent communicating so if wearables can gather diagnostic information in advance of the visit then this can streamline and improve patient-provider communications.

The panel then took questions from the audience. Questions ranged from how IT can help providers and patients communicate better to what kinds of products we might see coming on the market in the near future. One question that was interesting was how technology could improve access to healthcare in underserved populations. The panel responded with mentions of telemedicine, patient portals, and communication via SMS. It’s important to bring patients and their families into the discussion with providers.

Overall, it was an informative panel with a free-ranging and comfortable discussion. The panelists concluded by thanking NEC, the sponsor of the discussion. NEC’s IERS database is a high performance, elastically scalable key value store with a SQL interpreter and Hadoop connectors. IERS is currently being used to improve patient-provider communication as the foundation of the Prompt Outreach patient messaging system.

Matt Sarrel *Matt Sarrel is a leading tech analyst and writer providing guest content for NEC.

Join the Meet-up: Leveraging Technology and Innovation for Proactive Healthcare

NEC Corporation of America (NEC) is sponsoring a meet-up in Sunnyvale, CA, on Sept. 11, featuring a panel of industry experts discussing how to leverage technology and innovation for proactive healthcare.

Healthcare providers are increasingly under budgetary pressure to reduce costs and increase the efficiency and quality of care.  Preventive treatments free up costly hospital resources.  Technology is proving to be a key enabler in realizing these goals, especially as healthcare delivery models are evolving rapidly.

To improve wellness worldwide, innovators from across healthcare are envisioning and realizing game-changing digital health technologies.  Come hear real-world approaches, first-hand experiences and lessons learned from trailblazers on the leading edge of healthcare.

Details of the meet-up:

When:  Thursday, September 11 from 6 – 8:30 p.m.

Where:  Plug and Play Tech Center

Address:
440 N Wolfe Rd
Sunnyvale, CA 94085

Register for this event.

Moderator

Charlene Yu Vaughn, CEO, The Algonquin Group

Panel of Experts

  • Dr. Andrew Auerbach, MD, MPH, Director of InnovaEon at the Center for Digital Health InnovaEon; Professor of Medicine in Residence at UCSF
  • Jason Roos, CTO, Stanford Medical Center