The Fate of Airport Customer Service Isn’t Terminal

Today’s air travel is marred by long lines, time-consuming security checks, and constant stress.  Travelers are queued up at the check-in counter, at the self-service kiosk, when they drop off their bags, when they navigate the TSA screening lines and when they board the plane.

64% of surveyed passengers prefer a #biometric interface for as many #travel activities as possible. #CX Click To Tweet

unique biometric key

However, these necessary security checks waste precious passenger time and impact an airport’s bottom lines. With NEC’s Advanced Recognition Systems, a simple scan of your face becomes a single, unified biometric key that unlocks an enjoyable experience that is:

o Safe & Secure
o Seamless & Frictionless
o Engaging & Personalized

In the infographic below you can find more information regarding facial recognition technology in airports that allows for an elevated passenger experience.

Also, check out this recent Wall Street Journal article that takes an in-depth look at NEC’s use of facial recognition in U.S. airports and other venues.

 

Download today our informative whitepaper to learn why it’s time to take a new look at facial recognition.

facial recognition

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Time to Take a New Look at Facial Recognition

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Coming to a Terminal and Airport Near You…

In a nationally televised report, NBC National News covered its initial rollout!

US Customs and Border Protection has now installed it in eight airports and written extensively about its benefits!

Touting a “year of innovation,” Delta Airlines has them in their Hartsfield-Jackson International Airport VIP lounge in Atlanta and using them for ticketless boarding!

What is it? It is NEC’s NeoFace® Express and you can see it in action in this short video.

The need for greater security in crowded, public places is changing the way businesses are engaging with customers. That’s true whether it’s an airport, stadium, cruise line or a border security check. At these, and many other high-traffic sites, the goals are the same – quickly and accurately verify the customer’s identity and provide the necessary service.

As with many of NEC’s solutions, NeoFace® Express has patented technology that allows for the capture of the best facial image for processing while providing these additional unique features and values:

  • Efficiency – measuring the time spent interacting with the station
  • Satisfaction – measuring how satisfied the user is after use of the station
  • Acquisition Rate –  measuring the success of image acquisition; and
  • Accuracy – measuring the true identification rates

NeoFace Express is a key component of NEC’s single, unified biometrics key solution that provides a secure, frictionless and personalized customer experience. With a simple scan of the face, a unified key is created that allows consumers to enjoy fast, easy access to areas such as; airport lounges, theme park attractions and sporting events, while business and government agencies benefit by improving operating efficiencies and heightened security.

Traveling soon? Going to a game? Visiting a theme park? Look for the NEC’s NeoFace Express soon at these and more sites near you.
For additional information and to stay up on the latest, follow us on Twitter and check out our NEC Advanced Recognition Systems page.

Smart Enterprise

Free Executive Briefing
Time to Take a New Look at Facial Recognition

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Time to Take a New Look at Facial Recognition

Federal efforts to improve biometric identification and authentication increasingly center on facial recognition. Facial recognition technology has already improved mission delivery in dynamic situations such as:

• Port-of-entry Screening
Crowd Surveillance
• Cybersecurity Authentication
Counter Terrorism

In each case, the speed and accuracy of the identification is critical to the success of the mission.

To meet these challenges, recent significant advancements in facial recognition technology have made it more efficient and accurate from much greater distances. Ultimately, the value proposition for facial recognition comes down to people, patterns and predictions, according to Benji Hutchinson, Senior Director for Washington, D.C. Operations at NEC Corporation of America.

In this exclusive executive briefing from @FedNewsRadio, experts from the Intelligence Advanced Research Projects Activity, U.S. Postal Service, Government Accountability Office, Homeland Security Department, Defense Department and NEC Corporation of America explore trends in facial recognition.

Read about:
• Facial Recognition Improvements
• How Facial Applications Have Widened
• Facial Recognition Challenges

Download your copy today and learn why it’s time to take a new look at facial recognition.

Smart Enterprise

Free Executive Briefing
Time to Take a New Look at Facial Recognition

Fill out the form to download your free copy today.

 
 
 
 
 



NRF Showed 2018 Will Be the Year of Data, Analytics and Intelligence for Retailers

Last month, our own VP of Retail Solutions, Matt Worley predicted some emerging retail technologies he expected to see at NRF 2018 Retail’s Big Show in New York City. He described five technologies that, when combined effectively, will let in-store retailers create a frictionless, more personalized experience for their customers, all while making their operations more efficient and cost-effective.

Now that the show is over, I can confirm Matt’s prediction of where in-store retail is headed this year, namely that retailers will apply these technologies to make the entire store more customer-aware.

Store and Customer Analytics
When a shopper visits an online store, the retailer knows where they clicked, what they looked at, what they read, how long they stayed on each page—and that’s just for starters. The site collects data on the items you put in your “cart,” the ones you removed, and what you replaced them with. All this data is analyzed to reveal the customer’s behaviors and underlying preferences, allowing the experience to be customized on future encounters.

So, why shouldn’t brick-and-mortar retailers gain the same type of insights? It’s all about analyzing and applying the data collected in the store.. Retailers can use it to optimize inventory management and store personnel scheduling—traditional back office functions—but also to elevate the customer’s shopping experience to levels they are only accustomed to finding online.

Shelf Analytics and Order Optimization
Show attendees were very excited about potential applications of shelf analytics. For example, a fresh foods store can keep track of how long items have been on the shelf or in the cooler, to better maintain freshness levels of the inventory. Today, many retailers use RFID tags—to better manage inventory levels and loss prevention. Using RFID tags isn’t practical. Not only are they expensive from an investment standpoint they are wasteful, as tags typically get thrown in the trash when the customer discards the packaging at home.

A less expensive and more environment-friendly alternative is NEC’s machine-learning order optimization application that helps retailers predict sales numbers to reduce inventory or overstock shelves. Shelf inventory and digital signage solutions can identify an item as the customer removes it from the shelf, then determine whether the customer puts the item is the basket or returns it to the shelf. Once in the cart, nearby displays can offer helpful tips, related videos, coupons or other shopping assistance, all based on the item selected.

By tracking all the items in the basket, the solution helps manage inventory control, ordering and stocking, not to mention preparing the customer for the checkout counter.

Such solutions can be adapted to a wide range of retail verticals and applications, to promote additional purchases, reduce waste, automate and optimize inventory orders, and more. All the while, they promote a healthier bottom line, make operations more efficient, and improve the customer experience—just like an online experience does or better.

It’s All About Data, Analytics and Intelligence
This year the focus of the show was less about hardware and more about artificial intelligence, data gathering and mining and analytics. Yes, you need hardware devices to perform all these things. Interactive kiosks, IP cameras, smart tags and displays and so on, not to mention the enterprise software and storage. What it really comes down too, is the ability to connect all that data to the back office, taking and using it to make data-driven decisions based on actionable insights in the store.

Here retailers can see actual, functioning AR and AI retail solutions like CaliBurger. If NRF 2018 was any indication, this year’s retailers will be focused on data, analytics, and intelligence. From the customer perspective, it’s all about the store experience and convenience these solutions bring. From the retailer’s perspective, it’s about bringing customers back from online and into the store. But what it’s really about, is making the entire store smarter and more efficient.

What’s does retail intelligence run on? A robust foundation on which to gather, store, analyze and act upon the resulting insights. Watch this space for articles about the NEC Smart Enterprise solutions that provides a secure foundation for retailers and other industries.

NEC Corporation of America

Free White Paper
Digitizing the Shopping Journey

Learn how you can level the playing field between brick and mortar commerce and ecommerce by filling out the form to download the white paper.

 



Looking Customer Loyalty Right in the Face

Quick serve restaurant pilots NEC facial recognition technology to enhance the customer experience

Cali Group worked with global technology firm NEC Corporation of America to integrate NEC’s facial recognition technology into its CaliBurger loyalty program. The restaurant chain will use AI-enabled self-ordering kiosks to provide customers the option of immediately activating their loyalty accounts as they approach kiosks using NEC’s NeoFace® facial recognition software, eliminating the need of swiping a card or typing in identifying information.

As shown in the demo video, the loyalty account shows a customer’s favorite historical meal packages, enabling the customer to complete the ordering transaction in a matter of seconds. The kiosk pilot program is now at CaliBurger’s Pasadena location, where the Quick Serve Restaurant chain showcases new technologies developed by its parent company. If customers are pleased with the new ordering experience, the kiosks will be rolled out to CaliBurger’s global locations next year with the additional ability to allow customers to pay using their faces.

"NEC’s face recognition software technology is considered among the world’s most accurate, making it an ideal tool for retailers seeking to provide the best possible customer service and convenience for their customers," said Matt Worley, Vice President, Retail Solutions, NEC Corporation of America. "We are committed to helping Cali Group reinvent the customer experience in the best ways possible, and I encourage anyone attending NRF 2018 to come see a demonstration of the technology in action."

Download our white paper Digitizing the Shopping Journey: Building a Business Model on Never Saying “No”"Face-based loyalty significantly reduces the friction associated with loyalty program registration and use; further, it enables a restaurant chain like CaliBurger to provide a customized, one-on-one interactive experience at the ordering kiosk," said John Miller, Chairman and CEO of Cali Group. "Our goal for 2018 is to replace credit card swipes with face-based payments. Facial recognition is part of our broader strategy to enable the restaurant and retail industries to provide the same kinds of benefits and conveniences in the built world that customers experience with retailers like Amazon in the digital world."

Today, 64% of shoppers want a more fluid in-store experience – personal service without lines or waits. Give customers that kind of experience and 45% are more likely to make a purchase on the spot—even if the price tag is a bit higher.

Michael Jude
Program Manager, Data Analytics
Stratecast and Frost & Sullivan

Cali Group’s new facial recognition self-ordering kiosks will be on display at NRF 2018 | Retail’s Big Show in New York City on January 14-16 in the NEC Booth, #3153.

NEC Corporation of America

Free White Paper
Digitizing the Shopping Journey

Learn how you can level the playing field between brick and mortar commerce and ecommerce by filling out the form to download the white paper.