Putting the ‘Power’ into Empowered Enterprise Communications

Meet Matt, a harried, frustrated VP of Sales who is in need of a more effective way to communicate with his sales team. Since Matt took the helm, sales have increased so dramatically that he is able to expand into new marketplaces while increasing the sales force in 15 satellite offices. He recruited savvy sales people to effectively promote the product, and now he is having trouble communicating with his team members to ensure they receive proper updates and have everything they need to function as a cohesive sales team.

Matt is not the only one. Helen, the receptionist, cannot keep up with all the new team members, so it’s difficult to route calls correctly. Jeff, the IT guy, is just as frustrated. His current communications system does not have centralized management so any moves, adds, or changes are very time consuming, requires travel to individual sites and really impacts his productivity.  So with the addition of sales people in 15 different satellite offices, he is counting up the airline miles he will be racking up over the next several weeks and trying to figure out how to delegate everything else that needs to be done while he is working on this project.

For Matt, Helen and Jeff, growth has a whole set of problems that if not addressed, could mean minimizing sales, productivity and creating a scenario for poor client experience. So what does the savvy enterprise do in this case?

Power Up with Empowered Communications

Matt, Helen and Jeff are fictional characters, but their problems are very real. The truth for most organizations is that growth, expansion and the consistent move toward a more mobile workforce create challenges. Fortunately, a single solution can solve these challenges and empower communications within any organization.

NEC’s UNIVERGE solutions provide businesses with a choice of comprehensive on-premise and cloud-based unified communications and collaboration (UC&C) solutions – enabling employees to connect from any location, on virtually any device, and collaborate with colleagues, customers and partners. #Organizations can tailor their #communications to meet their specific needs Click To Tweet and leverage the unmatched flexibility, reliability and scalability of NEC’s platforms. NEC’s UNIVERGE solutions will increase your ability to remain competitive, while also maximizing productivity and ensuring communication is constant.

The Power You Need When You Need It

Not all businesses are the same, and each requires a flexible solution to really power up communications and collaboration. To achieve success, organizations need to innovate via the best tools. With NEC, you receive custom-tailored solutions to meet your unique needs. Whether it’s to connect and communicate from anywhere using any device, or the ability to manage large call volumes across multiple locations, NEC UNIVERGE solutions are up for the challenge.

NEC’s UNIVERGE solutions provide a native UC on all platforms with easy-to-use, easy-to-deploy delivery models. Enhanced vertical workflow solutions ensure your communications remain strong. In addition, you can choose to deploy an on-premise, cloud or a hybrid delivery model and even opt to use our professional services to manage and monitor your network.

UC-Downtime-Banner

With a natural migration path that will evolve to meet future needs, NEC’s UNIVERGE solutions offer investment protection and provide organizations with a platform that is poised for growth. Businesses that implement the right communication and collaboration tools can improve customer satisfaction and increase efficiency of operations, which can create a competitive advantage.

Are you ready to learn more about how to put the “power” in empowering your communications? or take a look at this post to get additional insights.

Visit NEC at Enterprise Connect 2012 in Orlando

Enterprise Connect is upon us once again, and NEC is busier than ever in preparation. Our theme this year is The Empowered Workforce, and we'll be featuring two recently announced solutions: UNIVERGE 3C and UNIVERGE Cloud Services

UNIVERGE 3C is our comprehensive unified communications and collaboration suite, representing not only a technology evolution, but also the evolution of the UNIVERGE brand. Where UNIVERGE 3C excels is in its common user interface across multiple device platforms (PC, laptop, tablet and smart phone), as well as its new, feature-rich Web collaboration capability. All of this will be on display at Enterprise Connect. 

Announced this week, UNIVERGE Cloud Services will soon deliver unified communications as a service (UCaaS) in a manner that easy to purchase, deploy and manage.  The service features a host of NEC's broad capabilities, including UNIVERGE 3C as its core UC platform, and Express5800 servers and M-Series storage in geographically redundant data centers. 

In addition to the flurry of activity at NEC booth 609, we have a number of speakers. You can find the full Enterprise Connect 2012 conference schedule online.  Here's a quick rundown of NEC's speakers at the event.  See you there!

 

Date

Time

Speaker

Session Type

Topic

Monday, 3/26/2012

11-Noon

Todd Landry, SVP, NEC

General Session

Plennary/Summit: Has the Post-PBX Era Begun?  (Roundtable) 

2-5 p.m.

Pat Henkle, Director Product Line Mgmt, NEC

Reactor panel

Tutorial Workshop / RFP: UC with a PBX

Tuesday, 3/27/2012

9:15 – 10 a.m.

Donna Zett, CIO, AOT Bedding (Serta / Simmons)

General Session

Plennary/Summit: Is There a New Model For Communications & Collaboration (Roundtable)

 2:30 – 3:30

Todd Landry, NEC

Breakout panel

Breakout: UC Interoperability: How Real, How Much? (Reactor Panel)

 2:30 – 2:50

Jay Krauser, NEC

Sponsored session

NEC Sponsored Session (20 min); Heavenly UC: What it Means to Consume UC from a Cloud

Wednesday, 3/28/2012

2:30 – 5:30

Pat Henkle, NEC

Reactor panel

Tutorial Workshop / RFP: UC without a PBX

2:30 – 3:25

Todd Landry, NEC

Sponsored session

NEC Sponsored Session: The Millenial Workforce & UC

2:30 – 3:30

Ed Ashley, Manager, Product Mgmt, NEC

Breakout panel

What's New in Desktop Phones?

2:30 – 3:30

Jay Krauser, NEC

Breakout panel

Managed / Hosted UC: Who's Offering What?

 

 

Not Your Typical Orthodontist’s Office

Appealing to kids and car enthusiasts, Dr. Dave Myers’ hot rod orthodontic office in Conway, AR, is designed to feel anything but usual. The whole space is transformed to a 50’s era theme, from the walls and the floor to the memorabilia that makes patients excited to visit.

“All of the décor helps my patients feel more comfortable and creates a fun vibe within the office,” says Dr. Dave. “My patients aren’t just coming to get a check-up when they visit. When they step into my office, they go back into the 50’s with old cars, gas stations and drive-ins.”

NEC-orthodontists-car-univerge-sv8100-2And helping to make sure it all runs smoothly? NEC’s UNIVERGE SV8100 server, which helps streamline communication and keep up with Dr. Dave’s growing business.

“With the help of NEC, we are able to field calls, schedule appointments and give our patients better service,” said Dr. Dave. “NEC’s SV8100 server helps our office stay organized and share information efficiently with our satellite office, which is very important as we continue to grow.”

Check out some of the pictures online to see for yourself. Doesn’t it make you want to go visit Dr. Dave?

A Bold New Direction for NEC at Enterprise Connect

Enterprise communications is evolving at an incredible pace.  It seems only a few years ago we were all touting the benefits of voice over IP.  Today, our industry is about much  more than voice and data over the same network.  Of course, unified communications is that “much more,” giving us voice, status and presence information, messages in a single inbox, video and Web collaboration tools, social networking capability, and ideally the ability to go mobile with all of these features.

This week our industry’s largest event, Enterprise Connect, kicks off in Orlando with a new name and  vision, “Communications Transforming Business.”  It’s a fitting tagline  for a show that evolved out of voice-centric roots into a much broader array of topics, as UniCom Consulting’s Marty Parker points out this week on NoJitter.com, and one that also aligns with the direction NEC is demonstrating at booth 609.

UCC_AgentToday, NEC Corporation unveiled a new Unified Communications & Collaboration architecture, which is being demonstrated in booth 609 at Enterprise Connect.  Using Rich Internet Applications (RIA) technology, UC&C fits into today’s secure Web architectures and can be deployed either on-premise, in the cloud or a combination of both.  It gives users a unified client across any device – smartphone, tablet, laptop or PC.  The client itself is designed to be simple, elegant and intuitive based on the user’s role.  It’s definitely worth a look if you are at Enterprise Connect this week.

Also worth a look are our speakers – we have five of them this year in the Enterprise Connect program.

“IP Telephony RFP: Who Delivers the Goods?”

  • Monday, February 28, 2:00 – 5:00 PM (Wade Irwin) in Osceola A

“Comparing UC Options: Who’s Offering What?”

  • Tuesday, March 1, 2:30 – 5:30 PM (Gary Gordon) in Osceola A

“The Role of Tablets in Enterprise UC”

  • Tuesday, March 1, 2:30 – 3:30 PM (Gary Gordon) in Osceola B

“Unified Communications Interoperability: What’s Needed?”

  • Wednesday, March 2, 8:00 – 8:45 AM (Todd Landry) in Sun B

“Integrating Mobility and UC RFP”

  • Wednesday, March 2, 2:30 – 5:30 PM (Sheryl Teague) in Sun B

Learn How to Make Your Device UC Smart (Part 1)

UCE MC550Communication has come a long way since the 90s, yet, with so many different modes of communication, it’s often hard to keep track of it all – work phone, cell phone, home phone, laptop, desktop, tablet.

That’s why NEC is making mobile UC more available, by allowing you to access your solutions from the device of your choosing. The new Web version of the UCE Desktop and UCE Mobility works on Apple Mac®, iPad™ and thin client environments, and is supported by multiple web browsers including Google™ Chrome, Apple Safari®, Mozilla® FireFox® and Microsoft® Internet Explorer.

With UC for Enterprise, you are reachable without being tied down to a single location or mode of communication. Whether you prefer to use a smartphone, tablet or computer, you can stay connected via the Web-based interface. NEC’s mobile UC solutions add convenience, which allow you to be more productive and efficient with your workload.

Below are a few of the benefits of NEC’s UCE Mobility (UNIVERGE MC550), part of the UCE suite.

  • Single number reach – Forget all your different phone numbers. When you receive an incoming call, all phones will ring simultaneously, according to the contact rules you preset to determine how and when you’d like to be reached.
  • Single voicemail box – Don’t worry about missing a call or not knowing which voicemail to check. All unanswered calls are directed to your business voicemail account, to create a single voicemail box.
  • Enhanced mobile presence – Wondering if your contacts are available? Instantly determine other UCE users’ real-time status and availability via your desktop client on your smartphone.
  • Intuitive interfaces – Sometimes you are busy and we understand that. Now, you can easily set contact rules through your computer and change your status via their web-browser on any smartphone.
  • Enterprise dialing via smartphone – Used to just dialing your colleagues extension? Just because you’re on your smartphone doesn’t mean you have to stop. NEC enables station-to-station and external dialing through the enterprise switch to give you quick access to all your coworkers.
  • Improved efficiency and productivity– If you want to create a little more time in your day, NEC can help you streamline communications and information delivery by handling calls more promptly from wherever you are.
  • Increased customer satisfaction – Want to leave a positive impression on your customers? Deliver excellent customer service by providing customers with a single number that can be used to reach their contact on the first try and they’ll have no complaints.

Want to know what else is new with UCE Mobility? Stay tuned for Part 2 of Learn How To Make Your Device UC Smart.