Calling All SpiceHeads!

NEC Engages the SpiceWorks Community in 2016

With social media now a major part of our everyday lives, it is no surprise that groups with similar interests and experiences form almost instantaneously across the internet. Everyone knows the most popular social media applications like Facebook, LinkedIn, Twitter as well as a number of other applications and sites that cater to specific audiences.

For IT professionals, one of the major social media networking sites of choice is Spiceworks. The site connects IT pros with an online community of their peers from around the world. It also provides them with useful tools, for free, to help them do their jobs. Applications such as network inventory, network monitor, and help desk as well as rich APIs that developers and the world’s largest tech brands use to build applications and help IT pros solve their unique challenges.

It also provides a forum for IT pros to share experiences and expertise with millions of their peers, and they can reach thousands of vendors to troubleshoot, get product advice, keep up with tech trends, and even advance their careers. And most uniquely, it is a place where they can connect 1:1 and build real relationships with tech marketers.

NEC Corporation of America has its own Spiceworks vendor page with over 2,000 followers and regularly participates in the annual SpiceWorld IT Conference, with this year’s North American Conference held November 1-3 in Austin, Texas. There is also a European conference scheduled for May of next year to be held in the United Kingdom.

NEC sponsored a booth at the North American conference, where “SpiceHeads,” as they call themselves, from around the region were in attendance, many of whom learned that NEC is more than just projectors and LCDs. The interactive booth exposed them to the wide range of IT products and services XS that NEC has to offer. Subject matter experts (SMEs) were on hand to provide more in depth information about the solutions on display.

SpiceHeads have established SpiceCorps groups throughout the country that hold monthly meetings, often held at vendor locations. NEC sponsored a meeting of the Dallas/Ft. Worth SpiceCorps Group, with 24 members in attendance. The event provided an opportunity for the DFW SpiceCorps group to tour our Executive Briefing Center, where they learned that NEC is much more than display screens, we provide products and services that empower the Smart Enterprise.

Prior to the meeting, NEC sent out a survey to the members and asked them what topics they would like covered. This was an effective way of ensuring that the presentations focused on the topics they wanted to hear about, as well as provide an opportunity to discuss how NEC solutions can help tackle their most challenging IT issues. Members noted that NEC was the first vendor to use this approach and they were appreciative and impressed.

NEC executives Larry Levenberg, Vice President – Sales & Channel Marketing, and Ram Menghani, Vice President – UC Products & Support, were on hand as well as SMEs from every NEC business unit. Topics during the highly interactive and informative presentations during the meeting ranged from Software Defined Networking (SDN), business continuity, data storage solutions, and a preview of NEC’s cloud-based solutions. NEC’s Sam Safa presented Simplifying the Network with Software Defined Networking, which was especially popular, with members engaging with him during and after the meeting ended. Some fun was mixed in, with prize giveaways of NEC branded items and other promotional gifts, as well as the big prize of a drone. Congratulations to Aaron Siegal of TXI Corporation, winner of the drone!

NEC plans to host more SpiceCorps meetings around the country several times a year. Be sure to subscribe to the NEC Today blog or follow us on Spiceworks for insightful posts on IT and Communications industry topics, updates on NEC products and services, and dates, times and locations of upcoming NEC sponsored SpiceCorps meetings.

 

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Why Make SIP A Customer Priority?

How prepared are you for what’s ahead and the technologies that will be the drivers of change in 2016?

Simply put, Session Initiation Protocol (SIP) and SIP Trunking can smartly transform your customers’ communications infrastructure for the better.Why Make SIP A Customer Priority?It can be done rapidly and cost effectively while seamlessly providing access to highly scalable unified communications so their employees and customers can benefit from faster responses enabled by anytime, anywhere availability on any device. Also by enabling ready access to feature-rich collaborative tools, your accounts could experience an increase in workforce productivity and cooperation.

Begin learning today why SIP is a smart technology investment. Get started with a free ebook courtesy of NEC.

Download Success with SIP 2.0 a 52-page ebook by Gary Audin, President of Delphi, Inc., to share a comprehensive assessment of SIP including:

  • SIP and related protocols
  • Session border controllers
  • SIP trunk values, benefits, and economics
  • SIP phones
  • Interoperability with SIP trunks
  • SIP trunk problems (IP PBX, SBC, trunk provider)and their resolution
  • Bandwidth calculations for VoIP and SIP trunks
  • Delivering a successful SIP implementation project

 

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Learning the value and operation of SIP is now important to anyone working in the field of communications and collaboration. Understanding what SIP does and does not support helps you to grasp the implementation issues involved.

 

 



Hurricane Matthew Emergency Assistance Program

Hurricane Matthew has left a path of destruction along the southern part of the east coast and to assist our customers, NEC is implementing the Hurricane Matthew Emergency Assistance Program.

This Program is designed to help you recover as quickly and completely as possible. NEC understands that when your communications systems are down, your business shuts down. It is very important to get them up and running as quickly as possible.

The Program offers customers with damaged communications systems in declared Emergency and Major Disaster areas by the Federal Emergency Management Agency (FEMA) the following:

Also, a great interim solution, as well as long term option, is NEC’s UNIVERGE BLUE Business Cloud Services to get you immediately connected. A softphone can easily be loaded onto your mobile device until you can get your on-premises solution back up and running.

We hope that this Program will help with your recovery efforts and make the process a little easier. Our hearts and deepest thoughts are with the families and victims of this devastating natural disaster. We are here to help in any way that we can! For assistance, please contact your NEC authorized representative.

What is a High Security Data Solution for Infrastructure as a Service (IaaS)?

By now you may know that NEC offers a highly secure, federally compliant Infrastructure as a Service offering, hosted on NEC Nblock™ technology inside Iron Mountain’s federal government compliant data center in Pennsylvania.

What you may not know is that  NEC now provides customers with an extremely secure, private, Cloud-based SAP HANA® service solution.  Simply put, NEC’s IaaS solution is based on NEC’s Nblocktm technology, combined with the high security, federally compliant environment in Iron Mountain’s data center.

What is SAP HANA?

SAP HANA is the in-memory computing platform that delivers super-fast data crunching, more intelligence, and simplified IT environments – whether deployed on premise or in the cloud. By providing a solid foundation for all the organization’s data needs, SAP HANA also allows you to run live, with speedy data access, and without having to maintain separate legacy systems. Translation? Crunching volumes of Big Data in a SAP HANA application no longer takes hours, but rather minutes or seconds.

Now, NEC customers who are migrating to SAP HANA and have a need for highly secure data can have a single-tenant and fully managed private cloud-hosted environment with a 100% dedicated rack, solidly built on NEC’s Nblock converged infrastructure technology. All of this is hosted within an SAP HANA-certified and FISMA-compliant environment, providing one of the most hack-proof data storage, extremely high availability and secure operations platforms available today.

NEC’s Single-Source Solution for Security, Reliability and Compliance

Since SAP HANA is an in-memory platform designed to make the processing of large data volumes much faster and more efficient, NEC engineers developed an infrastructure as a service (#IaaS) blueprint specifically designed to address resource-intensive SAP HANA needs, for a true turnkey service to enterprise customers, government clients and partners.

As an SAP-certified Provider of Hosting Services, as well as Operations Services for the SAP HANA platform and Application Management Services, NEC uses a professional delivery model based on best practices for mission-critical SAP applications.

Future #IaaS revenues will more than triple in 2020 to $43.6 billion. #cloud Click To Tweet

Achieving these SAP certifications is not a simple thing. There is an extensive review by SAP of NEC’s IT service management processes, its security measures, facilities setup, experience in SAP operations, and NEC staff to ensure compliance with SAP’s requirements for quality, availability and high security.  This intense review process repeats every two years.

As an SAP certified provider, NEC delivers a broad portfolio of SAP certified IT services related to SAP applications. These services, together with NEC’s large-memory enterprise servers for SAP HANA, provide data center customers an extremely high level of performance and security to run their mission-critical SAP applications in one of most secure and resilient facilities in the world, Iron Mountain.

Unparalleled Virtual and Physical Security

NEC’s hosting partner in this solution, Iron Mountain, is the global leader for storage and information management services. With a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries, Iron Mountain is dedicated to protecting and preserving what matters most for customers.

Organizations today face increasing data center needs for privacy and security as well as compliance with environmental regulations. Located more than 200 feet below the earth’s surface, Iron Mountain’s energy efficient, underground data center in Pennsylvania is part of a 200-acre campus that offers NEC’s customers predictable, long-term scalability in a stable, highly-secure environment–the ideal hosting for NEC’s IT infrastructure and applications.
Iron Mountain’s FISMA High framework, large federal customer base, energy efficiency, and “U.S. Department of Homeland Security Level IV critical facility standards” enables NEC customers and partners to leverage its extensive compliance support to address their specific end-user requirements (whether ISO:27001, HIPAA, PCI-DSS Level 1, or SOC 2 Type II).

Have more questions about Infrastructure as a Service from NEC? We can help you.

The Future of IaaS

IaaS is becoming a major IT initiative, and showing no signs of slowing down in the future. In fact, the majority of participants in a recent IDC survey indicated they were either currently using or planning to employ some form of public cloud IaaS by the end of 2016, and it also forecasts that future IaaS revenues will more than triple in 2020 to $43.6 billion.

Forbes has reported that 2016 spending on public cloud IaaS hardware and software will reach $38 billion, and projected to grow to $173 billion in 2026.

These organizational responses measure more than just an IT trend.  They reflect a movement toward flexibility and high security data, and the growing need for an endlessly scalable, cost effective and completely reliable IT infrastructure solution.

#IaaS h/s will reach $38 billion & projected to grow to $173 billion in 2026 Click To Tweet

In Conclusion

With mounting concerns about data security and the instability of most public cloud services, organizations are seeing the need for a reliable single source IT and UC provider.  It is time to let you know that NEC is much more than a global leader in Biometrics innovation, UC solutions and on premises platforms. It is the expert provider of a truly remarkable IaaS solution. Together with its large-memory enterprise servers for SAP HANA, NEC provides data center customers with an unmatched level of high availability performance and SAP-certified, federal government-ready data security.

So … how safe is your organization’s most private information?

 

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Can you Change the Customer Experience with Technology?

A few months ago, I had the opportunity to visit the YMCA of Greater Louisville to gain insight into how they used technology to solve a common business problem. After speaking with customers and employees in the branches, I noticed just how much the organization cares about serving its members and visitors. And I was even more impressed with how they handle customer interactions. You can check out the results of our visit in the video case study.

One of the first things I noticed was how quiet the lobby was. Not one phone ringing. Instead, members were having direct face-to-face conversations with Y team members at each desk, and receiving their undivided attention.

Since the YMCA of Greater Louisville has centralized all incoming calls to customer service via UNIVERGE® 3C and Contact Center solutions from NEC, the front-line staff at Branch locations can focus on providing a great customer experience. This gave on-site employees the necessary time and the freedom to address every concern in person, while the customer was in the branch. Part of the YMCA’s mission is to ensure customer satisfaction via uninterrupted, one-on-one interaction, either in person or by phone.

So often, as we get caught up in the technology and not the people that it serves, we lose the intended purpose of the technology. But this was not the case for the YMCA of Greater Louisville. This organization found the right balance to meet their customer needs.

Free Ebook: UCaas RFP 2016

YMCA’s VP of IT (Ryan Kingery) and CEO (Steve Tarver) had encountered a problem that is not unique to any retail outlet or public organization serving its community: WAIT TIMES! At the core of the YMCA mission is the ability to serve its community and members, but the challenge they faced was the increasing wait times in their branches, which necessarily led to less in-person customer interaction due to long lines and busy phones.
Think of this scenario: if you have kiddos, you know that swim camp, t-ball registration or even your own “ME” time at the indoor pool cannot be done without registration. And the quicker you can get your registration(s) complete, the quicker you move on to being a satisfied customer, which is what we all want. The solution the YMCA put in place did just that–and it improved the quality of the real-time, one-on-one interactions between employees and clients.

Happy Customer = Better Customer Experience = Revenue Growth

Whether it’s about internal accounting clients at your company utilizing core IT- supported services, or a customer whose satisfaction is crucial to the continuing revenue growth of your company, a pleasing customer experience is the ultimate goal.

So, after this experience with the YMCA, I am wondering how many IT professionals are running across similar business problems that negatively impact a customer experience within your own organizations. What are you doing to change that experience?

You can watch the video below to see how the YMCA was able to achieve its mission.

Free Ebook: UCaaS RFP 2016

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UCaaS/Hybrid RFP & Review IP Telephony and Unified Communications System

There are significant differences in offerings from the major vendors in terms of architecture, functionality and total cost of ownership. IT organizations are encouraged to work with their business units to understand their unique requirements and to articulate these in an RFP or other formal procurement vehicle.