Join NEC at Enterprise Connect 2018: Enabling the Smart Enterprise to Thrive

The annual Enterprise Connect event attracts communications and IT professionals from around the world to delve into the newest technologies, share best practices, sample new ideas, and learn firsthand from expert insight. This year, Enterprise Connect 2018 in Orlando presents a chance to discover something new that could improve your organization’s operations, and potentially increase business opportunities as well.

For the past 20+ years, NEC has brought its biggest and brightest ideas to the conference and expo. We’ve always found this event to be an excellent opportunity to meet with our customers, prospects and partners and participate in conversations and idea exchanges in a more personal way.

Driving Digital Transformation

In 2018, NEC will be featuring an impressive display of its solutions for the Smart Enterprise. Current strategic business disruptors are driving digital transformation for today’s organizations—regardless of size or region. To help organizations thrive in this environment of change, NEC offers Smart Enterprise, a comprehensive approach to safety, security, efficiency and reliability—by integrating NEC’s own unique mix of technologies and solutions. We offer something that no other competitor can bring to the table.

Visitors to NEC’s expo booth #913 will see firsthand how digital transformation and advanced approaches for delivering and managing communications and IT services can help Smart Enterprises thrive.

A sampling of this year’s featured solutions includes:
• NEC’s industry-leading integrated IT and unified communications solutions
• Software Defined Networking (SDN) for secure, automated QoS
• Unique use of facial recognition for safety and security as well as demographics capture and analytics
• Workflow optimization through a common database and services shared amongst multiple software systems
• Self-service kiosks for better efficiency and improved customer service
• A human “in-the-loop” path to efficient and reliable Internet of Things (IoT) solutions
• Vertical-focused solutions designed for the specific needs of industries, including healthcare, government, hospitality and more. Workflow optimization, facial recognition and attendant solutions for healthcare will be highlighted in the booth, but similar methodologies can be used in other verticals as well

Solving Customers’ Biggest Headaches

Attendees will also learn how our customers are discovering ways to solve their most pressing pain points through NEC’s Smart Enterprise approach, such as:
• Tackling inefficient workflows and processes—both of which can have a negative effect on the overall customer experience
Reducing business disruptions related to technology and network issues
• Managing disparate databases across the enterprise and through partners
• Coping with insecure networks in the face of expanded cyber attacks
• Ensuring the physical safety of employees and customers alike

To learn more about how NEC customers are embracing Smart Enterprise solutions in their organizations, check out these case studies:


NEC Speakers at Enterprise Connect 2018

In addition to the Smart Enterprise experience in our booth, NEC speakers will be featured in several conference sessions. We invite you join us during the following time slots.

Thursday, March 15 | 10:15 am – 11:15 am
Resiliency, Disaster Recovery & Emergency Communications: New Threats, New Ways to Prepare
Sam Safa, Sr. Solutions Development Manager, of NEC Corporation of America, will join a roundtable of industry experts.


Wednesday, March 14 | 3:00 pm – 3:45 pm
Cloud Tradeoffs: Customization vs. Off-the-Shelf, Cost vs. Agility
JP Najar, Sr. Solutions Architect – Cloud, NEC Corporation of America, will participate in a roundtable discussion with vendor representatives.

Wednesday, March 14 | 4:00 pm – 4:45 pm
Real-World Enterprise Speech Tech Use Cases
This session features several use cases, including one from NEC customer Brad Hazelbaker, Network & Telecommunications Manager, of St. Elizabeth’s Healthcare who will also participate in the roundtable discussion.

We’re counting down the days until the Enterprise Connect conference kicks off on March 12. To save $500 off a full conference pass or get a FREE Expo Plus Pass, simply register through NEC’s Enterprise Connect web page and enter discount code: NEC.
We look forward to seeing you there!

For More Information
If you are interested in learning more about NEC Smart Enterprise solutions or would like to set up a meeting with an NEC expert during Enterprise Connect, please fill out and submit the following form. More information about attending Enterprise Connect is available here.

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Keeping Your Cool When Severe Weather Hits

Extreme weather events have caused massive destruction across North America in recent months. In early 2018, the eastern part of the U.S. experienced a “bomb cyclone” consisting of severe cold temperatures, massive amounts of snow and lots of misery. Last summer and early fall, the Gulf Coast and Caribbean were hard hit by hurricanes during one of the most severe tropical storm seasons in years. Parts of Puerto Rico still are struggling to even get the power back on and other services.

Weather wreaks havoc not only on daily life, but disrupts businesses as well. Lack of power, paralyzed transportation and infrastructure damage have a definite impact on “business as usual.” Over the past several years, the Ponemon Institute (, which conducts independent research on privacy, data protection and information security policy, has launched three studies since 2010 on the cost of data center downtime. In its latest study (2016), the research shows that the average cost of a data center outage was $740,000, an increase of 38% since the first study in 2010.

5 Reasons You Can’t Ignore the Private Cloud Anymore - Read the Free EbookThe cost of one outage can be measured in many ways—loss of revenue and productivity, damage to an organization’s reputation in the market, customer churn and loss of future opportunities. Depending on the timing and duration of an outage, some industries may be more adversely affected than others. Think about a resort hotel that is unable to book rooms online during the height of the tourist season. Potential customers quickly lose patience and head to the competition or give up entirely. Or consider a transportation organization—outages cause inconvenience for passengers and loss of revenue for carriers, but might be a safety concern as well.

Business Continuity and Disaster Recovery

Two elements of business planning, business continuity and disaster recovery (BCDR), are especially critical during a disaster or outage. Continued business operations depend on an organization’s ability to replicate its systems and data quickly. The ability to plan ahead and adapt during a crisis to restore business operations — without long-term or permanent negative effects — are crucial to an organization’s success. Business continuity goes beyond staying up and running during a disaster. It also means keeping all parts of the business running effectively and efficiently, not just the technology systems.

It’s important to keep a BCDR plan updated as IT changes occur, such as when new applications are added, new technologies become available, or when moving applications to the cloud, for example. By keeping the BCDR plan aligned with the business plans, the IT team won’t be caught off guard when an outage occurs.

Fortunately, technology provides solutions that help mitigate the effects of a disaster, natural or otherwise, and keep businesses online.

Keeping Data Center Operations Humming

For years it’s been a common practice for companies to maintain backup copies of data at an off-site location, usually within a short driving distance of the primary data center. While this practice works for many outage situations, a natural disaster such as a snowstorm, earthquake or mud slide could have a widespread geographic impact that affects not only the location of the main data center, but the backup location as well.

Deploying a cloud solution mitigates that disaster scenario. Cloud-based services support an organization’s ability to plan for disaster recovery and benefit ongoing business continuity. Cloud solutions come in three major deployments—public, private and hybrid. All have pros and cons, depending on the organization’s needs. For instance, private cloud solutions such as Infrastructure as a Service (IaaS) provide the elasticity, flexibility and scalability of a public cloud, but can be dedicated to one account, thus providing a more personalized and secure solution.

IaaS solutions offer advantages over a public cloud, including seamless technology upgrades and more control. Advanced compute, storage and network technology can combine in a private cloud offering such as IaaS, but no solution is “one-size-fits-all.” It’s important to work with a service provider who can create a solution that fits the organization. IaaS lends itself to customization that caters to the unique needs of an organization.

The advantages of a private cloud are numerous:

  • Lower costs than maintaining a private data center
  • Maintain standards of regulatory compliance
  • Access to the latest technologies making it easier to stay current
  • More control than a public cloud, including a more secure solution
  • Standard billing so there are no “surprises”
  • Less burden on internal IT teams and staff

During a natural disaster, IaaS can be the ideal solution for BCDR. By providing an off-premises, hosted environment, the data center continues to operate from a location far removed from the disaster.  Data is secured and transactions with customers and partners continue without interruption. Fault-tolerant servers  offer five 9s of uptime and scalability.  A grid storage system  helps ensure redundancies to protect a company’s mission-critical data. Using grid storage, a company can replicate its data at an off-site location. During an outage or natural disaster, the master site can be recovered by using the data at the remote site, by means of an Optimized Copy, without having to import backup images.

NEC partner Iron Mountain maintains its National Data Center, located 220 feet below ground in Western Pennsylvania and considered one of the most secure, compliant and energy-efficient data center complexes in the world. As a technology infrastructure provider and part of Iron Mountain’s Data Center Marketplace, NEC is able to provide additional value-added services such as Disaster Recovery as a Service from this secure location.

Learn how NEC teams up with its partner Iron Mountain to provide an IaaS solution housed in one of the most secure locations in the world, the Iron Mountain National Data Center.

Location of the ‘Office’ No Longer Matters

When a weather event or other natural disaster strikes, the ability to enable employees to work from anywhere becomes critical. Working remotely means staff can perform their jobs as seamlessly as if they were in the office, supporting business operations, serving customers, suppliers and partners, and getting their work done.

Cloud-based applications enable employees to keep things running from remote locations. With unified communications and collaboration tools such as softphones, instant messaging, and audio and video conferencing, dispersed teams collaborate and work on projects even when the weather outside slows transportation to a crawl. Enabling employees to do their jobs even when they can’t get to the office keeps them safe during dangerous travel conditions as well.

Virtual desktops can be linked through a private network connection to a secure, remote data center far from the bad weather or natural disaster. Best of all, desktops in the cloud look and behave as if they are part of a corporate IT environment. Customers and employees won’t notice a difference in the quality of service.

Software-defined networking (SDN) simplifies network management, proactively addresses network performance and quickly re-routes network traffic as needed—all critical functions during a severe weather occurrence or natural disaster.  An SDN solution centralizes control of the network and automatically monitors and prioritizes network traffic, distributing it according to pre-defined policies and constantly updates network resources and traffic conditions.

When the blizzard, mud slide, earthquake, wildfire or hurricane strikes your location, the right solutions and technology enable business as usual. Consider private cloud solutions when developing your business continuity and disaster recovery plans to help create a safe and secure environment that protects data and applications, and keeps your business running.

Smart Enterprise

Free Ebook
5 Reasons You Can’t Ignore the Private Cloud Anymore

To learn more about the benefits of a private cloud, check out 5 Reasons You Can’t Ignore the Private Cloud Anymore. Fill out the form to download the ebook.


2017 Emergency Assistance and Relief Program

Hurricane Harvey has left a path of destruction along the southern parts of Texas and Louisiana. There are currently major fires ongoing in the majority of the northwestern states and California that are devastating thousands of acres along with many towns. Hurricane Irma has already wreaked havoc on the U.S. Virgin Islands and Puerto Rico, and the projections indicate similar destruction potential for Florida and the Southeast. NEC has many customers, as well as employees and Channel Partners in these affected areas. Our hearts and deepest sympathies are with the families and victims of these devastating natural disasters.

NEC has a sincere desire to help support businesses that have been damaged or destroyed by these devastating storms and fires. To assist affected customers and channel partners, NEC is implementing the 2017 Emergency Assistance and Relief Program.

This Program is designed to help our customers and channel partners recover as quickly and completely as possible. NEC understands that when your communications systems are down, your business shuts down. It is very important to get them up and running as quickly as possible.

The Program offers businesses with damaged communications and data center (servers & storage) systems in declared Emergency and Major Disaster areas by the Federal Emergency Management Agency (FEMA) special financing, payment terms, a technical support hotline, and select waived implementation fees.

For a customer or channel partner to qualify for NEC’s 2017 Emergency Assistance and Relief Program, they must be located in a county in the declared Emergency Disaster area and replacing equipment damaged on or after August 1, 2017. To confirm if you are in an area (county) that qualifies for this program, please refer to the Federal Emergency Management Agency Disaster Declarations web page of the U.S. Department of Homeland Security web site. To verify individual addresses, please refer to the Disaster Assistance.Gov web site.

Also, a great interim solution, as well as long term option, is NEC’s UNIVERGE BLUE Business Cloud Services to get you immediately connected. A softphone can easily be loaded onto your mobile device until you can get your on-premises solution back up and running. Through this assistance program, NEC is waiving implementation/activation fees on UNIVERGE BLUE Business Cloud Services for disaster affected customers.

In addition to NEC’s 2017 Emergency Assistance and Relief Program, we remind you that your acquisition of new equipment and/or software should qualify for the Section 179 deduction. Section 179 can provide you with significant tax relief for this 2017 tax year. To learn more and calculate your potential deduction savings, refer to –

NEC is aware of the difficult times ahead and we hope that this Program will help with your recovery and rebuilding efforts, and make the process a little easier. Again, our hearts and deepest sympathies are with those affected and we want you to know that we are here to help in any way that we can!

Here are some links to resources that may be of help:
Federal Emergency Management Agency (FEMA)
FEMA Hurricane Irma
Federal Emergency Management Agency Disaster Declarations
Disaster Recovery Center Locator
FEMA Individual Disaster Assistance
FEMA Emergency Management Agencies Information
Ready.Gov – Plan Ahead for Disasters
Please reach out to us if you have any questions or if we can be of any assistance.

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Was your business affected by one of the recent storms or fires? Please let us know by filling out the form, and we’ll contact you.



UC M&A Activity Further Validates NEC’s Smart Enterprise Strategy

Seems like every time I read about what’s happening in the marketplace, I learn that there’s another merger or buy-out happening in the enterprise communications space. Mitel announced recently it is acquiring rival ShoreTel, reportedly to accelerate its “move-to-the-cloud” strategy. This acquisition, along with other recent moves by Avaya and Toshiba, only reinforces my belief in NEC’s strategy for the Smart Enterprise.

NEC’s long history and innovation heritage means we are much more than just a voice and UC company – we are a true enterprise technology pioneer with roots dating back more than 50 years in the United States and over 118 years in Japan.

In developing our wide range of technologies and services, we strive to build solutions that will address specific business needs and challenges by driving safety, security and operational efficiency. These solutions, when integrated and combined in various scenarios, form our portfolio for the Smart Enterprise – our definitive technology strategy for NEC’s vision of the future.

Want advice on how to enrich your customer experience?But let’s get back to the cloud, and more specifically, Unified Communications as a Service (UCaaS). NEC has developed a wide range of unified communications (UC) solutions that can be deployed in the cloud, on-premises or in a hybrid scenario.   For starters, NEC has a strong UCaaS offering called UNIVERGE BLUE Business Cloud Services. UNIVERGE BLUE allows a business to host all or just some of its UC in the cloud.  We also offer the UNIVERGE SV9100 BLUE solution, which is a full phone and UC system deployed on premises with no large up-front investment.   The cloud allows us to offer SV9100 BLUE as an operating expense with a single bill for hardware and service.  All of this is offered today through our extensive channel partner network.

Our portfolio also includes Infrastructure as a Service (IaaS), software defined networking (SDN), data center technologies, Unified Communications (on-premises, cloud and hybrid), biometrics, analytics, Internet of Things (IoT) and Artificial Intelligence solutions. With a world-class network of Channel Partners and as a direct solutions integrator, we can deploy these solutions globally. Here in the U.S., we also have NEC Financial Services which delivers tailored leasing structures of extraordinary flexibility to customers nationwide.

Additionally, we are discovering new and innovative ways to utilize our biometrics solutions by integrating them with our other solutions. For instance, we have developed a virtual receptionist solution that integrates one of our biometrics applications with our Android™-based touch-screen UT880 telephone. The telephone can be placed in the lobby area and a remote worker is able to greet visitors and then screen them through our NeoFace Watch facial recognition application.

Don’t just take my word for it, the Boston Consulting Group named NEC as one of its 50 Most Innovative Companies and Frost & Sullivan recently honored NEC with their 2016 North America Frost & Sullivan Company of the Year Award for our market approach for the Smart Enterprise by stating, “NEC’s Smart Enterprise initiative is providing holistic enterprise communications transformation options that help customers adapt and flourish in the face of complex challenges.”

While the technology world is ever-changing, one thing that you can count on is NEC and our solutions for Smart Enterprise. We have demonstrated over the years our long-term commitment to our customers and to understanding their unique needs as well as their particular vertical industries. If you are ready to learn more about our solutions for Smart Enterprise and how they can help you optimize your business, please contact NEC today for a free consultation.

Smart Enterprise

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Have questions about an NEC Smart Enterprise Solution? Fill out the form, and one of our solutions experts will be happy to chat with you!


To IaaS or Not to IaaS…That’s the Question for Today’s Organizations

The advantages of moving to Infrastructure as a Service (IaaS) solutions are well documented, spurring continued growth in this area of cloud technology. For 2017, Gartner research predicts that IaaS spending will grow by 36.8% to $34.6 billion.

Any technology solution has benefits and potential drawbacks, of course. With IaaS solutions, organizations can enjoy flexibility, lower costs, faster service and better business agility. Balanced against these advantages are potential data security and privacy concerns, business disruption and changes in architecture and processes.

Organizations considering a move to IaaS solutions need long-term thinking. What criteria should a company use to determine if an IaaS solution is the right decision for its current and future business needs?

Free Ebook 5 Reasons You Can’t Ignore the Private Cloud Anymore

Joint input from both IT and the business decision makers

As with most technology buying decisions, astute enterprises solicit input from both the IT and business points of view. When deciding to move to IaaS, examine an organization’s overall big picture goals and make sure the ultimate decision lines up with both IT and business strategies. From the IT side, the decision-making process takes into account not only costs, but should also include enterprise-wide considerations, such as the value of business agility and rapid go-to-market capabilities. On the other side, business units should look at whether a solution fits into the existing IT infrastructure, thus minimizing implementation costs and overall disruption, as well as thinking about new capabilities or competitive advantages.

Spiceworks research shows that IT and business owners often work in sync “to create a tech-decision duo.” Each side brings its unique perspective to the decision-making process. For example, IT researches compatibility with existing technology, implementation considerations and recommends optional solutions. The business side, which usually holds the purse strings, takes into account practical solutions, but also seeks innovation and technology advantages that will push the business forward.

Bottom line: IT brings deep insight to the buying decision and provides valuable input throughout the purchasing process. Meanwhile, the business unit looks at overall company strategy and adding a distinct point of differentiation, as well as improving customer service.

To learn how IaaS impacts areas throughout the enterprise, check out this post.

Build a trust with your IaaS Provider

An important part of any IaaS adoption is to have confidence in the chosen IaaS solution provider. Implementing an IaaS solution is not as simple as procuring additional processing or storage capability. Smart organizations also want a reputable IaaS partner that maintains the same levels of compliance, privacy and security when handling and storing customer data. Any agreements for IaaS solutions should include provisions for data privacy, security and governance that line up with the purchaser’s requirements.

Vendor lock-in is always a concern, too. Before signing the dotted line, determine how easy (or how difficult) it would be to migrate data and applications back to on premise or to another provider if the service level agreements are not maintained or costs no longer make sense. Take care to engage with an experienced IaaS provider who will work with you in the long term, particularly as business needs change.

Impact on in-house IT staff and resources

Saving on IT costs is one of the biggest advantages of an IaaS solution. However, most organizations will still maintain an IT staff that is responsible for managing the apps and determining how data are handled—either in-house or through the IaaS vendor or a combination of the two.

Organizations should consider which apps will move to the cloud, how application development and testing may have to be modified, and how new disaster recovery processes may affect liability and compliance. Keeping only core functions on premise enables the purchaser to focus on what’s most important to the business, while allowing the IaaS provider to manage capacity and handle more routine applications.

Cloud services must enable an organization to consume the right amount of the right IT services, on demand and at the right time. The ability to scale up or scale down is extremely important. An advantage of IaaS solutions is not having to worry about having too much or too little hardware on site as the business needs fluctuate seasonally, or even day-to-day.

Another important check point is to make sure the organization’s internal data communications resources allow adequate access to data and apps to and from the vendor site. It’s a real problem if internal and external clients can’t access IaaS because of internal internet service outages or clogged data pipelines.

Still on the fence? Check out Data Center Basics, Comparing Costs and Security.


Two questions to consider are “how much is it going to cost” and “what’s the pricing structure?” When purchasing IaaS solutions, determine if pricing will be pay-by-use or on a monthly subscription. Think about surcharges that occur during peak times, which can be costly depending on the type and timing of business transactions. A “try before you buy” pilot program is a good option to help a purchaser determine what it’s like to work with an IaaS solutions provider.

Have budget constraints? See how NEC Financial Services can fund your IT needs.

IaaS is not just outsourcing

Making the move to an IaaS solution involves more than a simple shifting of IT assets. The process affects an organization’s data and applications architecture, and will change the way IT work across all business and support functions. IaaS solutions impact security, compliance, customer service and even insurance policies, so these business components must be taken into account when making the move to IaaS.

Developing a strong relationship between the solutions partner and the purchasing organization can help ensure success of an IaaS implementation. Consider which applications to outsource and which to maintain in house. Take into account the organization’s big picture business strategy. Finally, to secure the best solution and provider for their organizations, wise IT and business decision makers need to work together to balance the benefits with any potential challenges.

Want to learn more about IaaS and high security data solutions? Check out this recent post.

Smart Enterprise

Free Ebook
5 Reasons You Can’t Ignore the Private Cloud Anymore

To learn more about the benefits of a private cloud, check out 5 Reasons You Can’t Ignore the Private Cloud Anymore. Fill out the form to download the ebook.