No Jitter Interviews Larry Levenberg at Enterprise Connect 2015

In this interview, Larry Levenberg discusses NEC’s presence at Enterprise Connect, the impact of Big Data on companies and NEC’s expertise in Big Data and Analytics as well as where NEC is headed.


American Ingenuity and NEC Technology Combine to Provide the Cape Cod area with Improved Service

A unique geography plus increased seasonal demands put a strain on a New England community served by NEC customer Verizon.

Cape Cod, MA, has a year-round population of about 220,000, but each summer starting on Memorial Day and ending on Labor Day,the area experiences its heaviest tourist season when the local population increases to more than 500,000. The Cape Cod area includes the island of Martha’s Vineyard, located seven miles off the coast of Massachusetts.

NASA Goddard Space Flight Center Cape Cod Blizzard
Photo by NASA Goddard Space Flight Center on Flickr and used here with Creative Commons license.

To provide service to the Cape and the surrounding islands, Verizon uses microwave radio technology. This technology is ideally suited for the geography with the ability to carry network circuits through the use of line-of-sight radio signals.  When the population swells in the summer, though, additional capacity is needed to provide Verizon’s customers with high-speed connectivity.

Here’s where the American ingenuity comes in. April Yalenezian, a Verizon network engineer from New England (and NEC customer), used creative thinking to develop a way not only to provide increased network connectivity to the area, but also to maintain the critical network connectivity on which the Cape relies, all while maintaining high network reliability.

To meet the increased demands, Verizon upgraded the existing Falmouth to Vineyard Haven line with the new NEC XPIC 5000S radio system using the 11GHz frequency spectrum.  However, the existing radio system still needed to be in operation while the new system was put in place.

Upgrading the microwave network was critical to providing high quality service to the Cape Cod area and supporting strategic growth services. The reliability of the microwave radios is essential to Verizon’s network as it’s the only means to serve the island.  The new radios will provide increased capacity needed for the demand of circuit growth on Vineyard Haven and Nantucket.

Verizon needed to maintain the integrity of the network and continue to provide service for its customers (E911, DSL and other hi-capacity sensitive services).

April developed a creative method and procedure to maintain the existing radio system and antenna while turning up the new radio at the same time. And she was able to accomplish this within the available defined radio frequency spectrum restrictions.  April and NEC network engineer Mark Cowles worked together to test the procedures in NEC’s Lab in Manassas, VA, and make sure the transition worked without a glitch.

Together Verizon and NEC, an industry-leading microwave radio supplier, installed the 5000S radio system, which is designed for long-haul capacities. The 5000S has proven to be a very stable and reliable system and is used around the world for transporting TDM traffic.

Using April’s plan, installation took approximately three months once the radios arrived and the Verizon team had the new system up and running by the end of 2014.

Recently, the new system was put to the test when the Blizzard of 2015 hit Cape Cod and other parts of the Northeast with a vengeance. During the storm, the new NEC microwave system stayed up and running, even when other carriers went down. Nantucket Island was particularly hard hit by the storm, but Verizon and NEC were able to maintain a microwave link that kept service up during the worst of the winter storm.

The collaboration between Verizon and NEC is another great example of how a service provider and its vendor work together to provide improved customer service under adverse conditions.

Law Enforcement with the Best ‘Toys’ Keep Us Safe

Cop dramas, comedies and buddy stories rule the airways. From the newest TV cop show Backstrom to Brooklyn 99, Criminal Minds to Law and Order: SVU, there is no shortage of shows, detectives, and characters to choose from. If you wanted to be a cop or detective, which character would you choose—a no-nonsense, straight-talking detective or someone with more of a quirky personality?

 

 

Regardless of your choice, one thing is certain – you want the latest and greatest technology available. How boring would an episode of CSI be without the great tech? The same holds true for our men and women patrolling our streets. Keeping us safe can only happen if they are equipped with the best tools for the job. NEC understands the critical nature of this need, which is one of the reasons we dedicate so much time and energy to developing strong tools for law enforcement, such as the new NeoScan 45™ mobile fingerprint collection device.

What Does NeoScan 45 Do?

Many different law enforcement agencies require rapid, positive identification while in the field.  Police officers need the ability to confirm identities during patrol stops and field arrests. Homeland security officers require the capability to verify and screen identities against a watch list while patrolling the borders.  These public safety officials need compact, fail-proof tools that are portable and easy to use in the field.

To meet these demands, NEC developed NeoScan 45, the thinnest and lightest Fingerprint Acquisition Profile (FAP) level 45 multi-fingerprint capture device available today. The device is .68 inches thin and weighs only 9 ounces. At approximately the same size as many cellphones, it is small and light enough to be used in one hand.  It can then be slipped into a pocket or clipped on the belt without being a distraction.

 

Equipped with a sensor that can capture single and dual, plain and roll fingerprint impressions, NeoScan 45 also has been successfully tested against the FBI Image Quality Specifications (IQS) Appendix F and Mobile ID FAP45 specifications. Larger fingerprint sensors with higher FAP levels, such as NeoScan 45, are more accurate, reduce sequence errors, and offer a higher rate of identification.

NeoScan 45 provides multiple benefits that enhance the ability of law enforcement professionals to do their jobs quickly, including the following.

Intuitive User Interface

The intuitive and easy-to-use interface helps reduce capture errors and wrong finger sequence captures.  The ease of use also makes skipping over missing or scarred fingerprints simple.  Easy-to-see indicators provide scanning prompts and confirmation while fingerprint images are validated as high quality by the built-in FBI NIST Fingerprint Image Quality (NFIQ) fingerprint image test prior to the green scan acceptance light.  NeoScan 45 offers a battery life that surpasses other comparable devices (minimum of 200 scans per day and 24 hours of standby time).

Streamlined Processing

ADD, NEW, and SCAN buttons help speed the process of scanning multiple individuals while in the field.  Also, the built-in magnetic card stripe reader allows rapid downloading of demographic data by swiping ID cards.  Unlike older fingerprint capture devices, the NeoScan 45 can work with Android® and Apple® iOS smart phones and tablets and is compatible with wireless protocols such as Bluetooth or WiFi networking.

Integrated Suite of Tools

In addition to the built-in support to provide immediate feedback on the quality of captured fingerprints, the unit can be easily configured to support multiple fingerprint capture profiles including simultaneous capture of two fingers (e.g. right index and middle fingers) or four fingers (right index and middle fingers followed by left index and middle fingers), or 10 individually rolled fingerprints.  NeoScan 45 also supports capture and storage of multiple fingerprint sets from different individuals that that can later be downloaded to a host tablet or smart device.

Once captured, the fingerprint images are quickly downloaded to a host computer to interface with most Automated Fingerprint Identification Systems (AFIS) solutions, including NEC’s Integra-ID® Multimodal Biometrics Identification Solution (MBIS), as well as NEC’s NeoFace® Smart ID and Smart LC applications.  These applications provide a multimodal solution for face, finger, latent and voice recognition.  Smart ID aids in field identification by using descriptive data entry as well as enabling the user to search or enroll captured biometrics and data.  Smart LC facilitates evidence and latent collection and also enables remote AFIS latent searches.

When in the field, law enforcement professionals do not have the luxury of time. Making the proper identification quickly and easily is important.  Whether it is serving warrants, securing the borders or making a routine traffic stop, quick, accurate identification is key.  With modern technology such as the NeoScan 45, a single person in the field using a device smaller than a paperback book can now do in real-time what once took a team of people days to complete. When seconds matter, it’s nice to know that law enforcement can be equipped with technology that is accurate, fast and mobile!

 

NEC Introduces: NeoScan 45™ mobile fingerprint collection device

NEC Corporation of America (NEC), a leading technology integrator of advanced IT, networking, communications, and multi-modal biometric identification solutions, today announced release of the NeoScan 45™ mobile fingerprint collection device.

Designed for public safety applications in the field, NeoScan 45 delivers the highest degree of speed and accuracy for mobile fingerprint roll and plain capture,including simultaneous two-finger capture. This innovative solution from NEC is simple to use, and features a large (1.6” x1.5”) scanning platen for better image quality and greater accuracy,as proven by NIST (National Institute of Standards and Technology).

The NeoScan 45 mobile fingerprint collection device is a Fingerprint Acquisition Profile (FAP) level 45 device and at .68 inch (17.3 mm) thin and only 9 ounces (217 grams), it is the thinnest and lightest fingerprint capture device on the market today. Compatible with wireless communication protocols such as Bluetooth and WiFi, the device can be integrated with smart devices with Apple® iOS and Android® operating systems, including the latest Apple iPhone 6, 6 Plus and Samsung Galaxy models.

NeoScan 45 mobile fingerprint collection device is equipped with a larger size Integrated Biometric Sherlock Sensor, with Light Emitting Sensor (LES) technology that effectively captures single, dual, plain and roll fingerprint impressions… Read the Full Press Release Here

What is The Big Picture for Retail? Customer Faces!

Brick-and-mortar retail establishments have fought hard to recover from the consumer transition to online buying. Even standing in the middle of a store aisle, a customer is likely to participate in “show-rooming,” which is to research online and purchase the very item you have right there on your shelf for less money from an online retailer. Fortunately, there are ways retailers can fight back, such as “web-rooming,” where you can enable the customer to find the item online, and then pick it up in your store. But that is barely scratching the surface to what is possible today.

In order to be more effective, as well as improve the customer experience, retailers have moved well beyond the basic point-of-sale into a full ecosystem. In this environment, a retailer can deploy end-to-end solutions that increase revenue while lowering operating costs and improving the customer in-store event. At NEC, we have devised a state-of-the-art retail ecosystem that ensures retailers can complete in today’s online purchasing world. So what is the ecosystem, exactly?

Point of Sale

Of course, point of sale (POS) systems are a given in today’s retail stores, but they don’t have to be the cashier, front-of-store type that we’ve used in the past. Today’s POS embraces the mobile environment, allowing payment via mobile wallets and purchasing applications. In addition, you can run on multi-purpose, smaller devices that are eco-friendly and have a smaller footprint (leaving more room for product merchandising). The smaller all-in-one compact POS terminals, such as the new NEC TWINPOS G5, are so easy to use and feature high-resolution displays and better processing power.

Mobility / Cloud

As we have already discussed in previous posts, customers will engage in show-rooming to look up reviews, price points and shop for better deals. In addition, consumers have become less patient, not willing to wait in line to purchase when they know they can order a comparable or even that exact product online at the click of a button. Ideally, your sales team has the ability to provide check-out services from the floor with mobile devices, ensuring that lines aren’t a hindrance and that the customer is served immediately. NEC’s Stanchion® integrated retail solution combines software, hardware and services to effectively improve the POS system and provide mobility solutions.

Back Office

It would not be an ecosystem if the store operations were not included. That is why NEC’s solution includes back office in the mix. By adding the ability for sales teams to access inventory information on the fly, customers are served more efficiently. Data integration is critical to giving the best information to the customer and keeping the sale. Using NEC retail software, you can now optimize data management so you gain access to information from warehouse to shelf. This level of data management improves loyalty programs as well as retains sales, all at the touch of a button.

Life-Cycle Management

Consumers live in real-time, and expect that information they receive from your own online channels is up-to-date and true. If a customer enters your store expecting to find a product listed on your website, but instead learns that product is out-of-stock, then that customer is frustrated and may not give you a second chance. The reality is that customers expect a fully-integrated online and offline experience, and if you do not provide one, they will find a retailer that does. They are looking for seamless experiences, which require you to have seamless integration for full life-cycle management.
NEC has a fully integrated solution that improves shopping experiences so you can get more satisfied customers and improve your bottom line.

The Big Picture

The NEC Retail Ecosystem puts you on the right road to great customer experience, and improved bottom line. That’s powerful, but can’t be the end. After all, technology consistently changes and as a partner to retail chains, we believe in supporting you through the next wave of technology. So what is that next piece to put you in front of the competition?

Biometrics!

We recognize the power of face recognition in loyalty programs, security, and overall improved shopping experiences. That is why NEC has developed solutions that integrate biometrics into the retail experience. With the NeoFace® Watch system, which uses proprietary face recognition technology, retailers can identify individuals such as VIP shoppers or loyalty club members, as well as track buyer activities at retail displays and capture demographic data on shoppers – the next game changer.

Come visit us at the NRF Big Show at Booth #3653. You can see the ecosystem first hand, and experience the power of facial recognition and take a peek at new retail solutions.  Make plans to also stop by booth 2803 to learn about NEC’s collaboration with Microsoft on an exciting new retail signage solution that combines NEC face recognition technology with Microsoft’s Kinect camera system to create a next-generation shopping experience. The solution serves up digital retail signage based upon an individual’s age and gender, and archives in-store demographic and engagement data in the cloud for later analysis by the retailer. This solution will be demonstrated in Microsoft’s booth during the NRF event.

And while you’re at NRF 15, we invite you to take part in our #BigPicture Twitter contest. Simply take a selfie in front of the NEC signage at the expo entrance and Tweet “I was @NEC#Big Picture” for a chance to win up to $500. Full contest rules available here.

The Big Picture puts a face on your customer. See how you can make that happen by visiting us at Booth #3653!