A New Vision for NEC’s Smart Enterprise

As the enterprise environment changes, it’s up to technology partners to provide tools and stay adaptable to help support those businesses. NEC has a wide breadth of core UC and IT products and each stands on its own to help solve common technology dilemmas. Our NEC Smart Enterprise encapsulates those multiple solutions into one powerful enterprise approach to meet the demands and complex needs of today’s end users and IT executives.

With Paul Kievit expanding his role to SVP of Enterprise and a new Frost & Sullivan report, we’re building out a new vision for NEC’s Smart Enterprise.
Paul Kievit’s New Vision for the Smart Enterprise

In an effort to respond to market forces and transform Enterprise operations across both the Americas and EMEA, I am pleased to announce that Mr. Paul Kievit, Head of EMEA Enterprise Solutions, will assume the additional role of Senior Vice President of Enterprise for NEC Corporation of America.

Under Paul’s leadership and passion, his team helped develop the NEC Smart Enterprise go-to-market message and approach, which has been adopted by NEC businesses globally. Paul’s vision for NEC Smart Enterprise is to continue to develop and sell solutions around the customer experience:

• Addressing unmet customer needs
• Implementing best practices
• Creating excellence in the customer purchase experience
• Building brand equity and adopting NEC solutions to customer demands

NEC Smart Enterprise Explained

Built on four key objectives, NEC Smart Enterprise helps executives face the complex needs of enterprise users head on:
• Architecture flexibility
Software-defined anything
• Business continuity
• Internet of things

These elements allow businesses to improve how their employees communicate and collaborate, as well as improve the security of the information that is shared throughout the organization.

Moving to the Cloud
As IT executives adopt cloud-based IT and communications services, they hope to solve the challenges of data storage and scalability, maintenance requirements and multi-vendor platform integration. Decision makers, concerned with quality control, security risks, reliability and installation challenges, need to work with a provider and cloud model that addresses their unique needs. A hybrid cloud architecture can combine the best of a public and private cloud, allowing the organization control where they need it and outsourcing other components. Customizing the cloud environment strategically adds architecture flexibility and prepares for future business needs while improving business continuity and compliance.

Meeting the Workforce Where They Are
Business agility helps a mobile workforce respond to customer and business challenges on the go. The legacy focus on hardware has given way to a more flexible architecture of software services. Users and applications expect to work together in an ecosystem that should be available everywhere at any time. Virtualizing networks, through software-defined-anything, relieves the burden of time, real estate, and manned resources and therefore decreases the cost to the enterprise. The benefits of software-defined environments are simplified management, security, ability to scale, and less staff requirements with business continuity built-in.

Preparing for the Worst
While IT departments can “pray for the best” during their primary activities of rolling out new technology or resolving end-user quandaries, business continuity is not just an option anymore. Traditional business continuity solutions involved red tape and budgetary challenges to pay for the expensive hardware requirements. We have finally reached an era of business continuity/ high availability (BCHA) affordability through nearly always-up service level agreements, and users are demanding nothing less. Today’s enterprise technology partners must provide reliable data access through a variety of elements such as virtualization, load-balancing server software, fault-tolerant servers, Software-Defined Networking (SDN), scalability, security and threat management.

Improving Security
The internet of things (IoT), while adding a layer of security through connected devices and biometrics, can also build business value through analysis of the captured data. Law enforcement, higher education, and enterprise organizations leverage video monitoring and multi-factor authentication to prevent theft, monitor crowds, and create more secure areas and access control. Retail, hospitality, and healthcare also rely on video and biometric recognition to increase customer loyalty, improve record accuracy and reduce operational costs. Executives want to invest in IoT technology and need a partner who can maximize the benefits while easily accessing the data through reliable servers with nearly unlimited storage capacity.

The NEC Approach
The Frost & Sullivan vision of a technology partnership that solves enterprise challenges is reflected in NEC’s capabilities and product solutions. Our fault-tolerant servers, the full line of general purpose storage products–including our high-end HYDRAStor product which scales to almost unlimited data, work together with NEC’s SDN and UC solutions to build a quality Smart Enterprise solution for the enterprise marketplace. By condensing the amount of data center space required to run critical applications, and including biometrics into the mix, the new vision for NEC Smart Enterprise reduces costs for organizations and continues to add value, even to existing infrastructure.

• NEC offers hybrid cloud solutions customized to best fit the need of the enterprise, even those with regulatory and compliance challenges.
• An industry leader in the SDN space, NEC’s open architecture enables a flexible and simpler approach to the network design and provides business agility to the workforce.
• Disruptions to business, planned or unplanned, can be damaging to any size business in today’s climate. NEC’s secure fault-tolerant servers–as well as Active-Active communications with multiple software instances balancing the load in real time for high availability, provide true business continuity, even in hybrid environments.
• NEC’s facial recognition, biometrics and behavioral analytics solutions create the ability to gain business intelligence and maximize IoT solutions, creating a forward-thinking smart enterprise.

With new focused guidance and leadership, our NEC solutions for Smart Enterprise and passion for improving the customer experience helps to meet and exceed the needs of technology leaders, preparing them for the future.

To learn more about NEC’s Smart Enterprise, download the Frost & Sullivan Report. (Companion Piece) or the full report here.

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Latest Moves in UC Landscape Reinforce Need for Customer Choice

Market disruptors are commonplace in the unified communications (UC) industry, particularly over the past decade. We’ve seen the advent of BYOD, demand for more mobility, a plethora of new apps, better efficiencies through integrated technology, as well as an ever-increasing movement to the cloud. The industry is evolving due to consolidations, mergers and acquisitions and the emergence of new niche players. The latest announcement by Mitel that it’s going private and accelerating its move to the cloud adds yet another element to the competitive landscape.

With this latest move, Mitel is signaling a focus on growing its cloud business. Though the company states that it will still offer on-premises options for now, it’s easy to assume that less R&D will be focused on that line of business going forward. Fewer choices will be available, especially for customers that are not ready or interested in moving to the cloud at this time. Channel partners selling both on-premises and cloud solutions could also be negatively impacted.

UC customers benefit more by having options, be it cloud, hybrid cloud or on-premises, depending on their current business situation. A provider that can optimize the technology already in place, while helping to create an effective ongoing UC strategy, is more important than ever.

History of Understanding Customers’ Needs

NEC has demonstrated an ability for knowing what customers need when they need it and bringing value to help improve their businesses. We pride ourselves on giving customers options. Throughout our nearly 120-year history, NEC has proven to be much more than a voice communications and UC provider. Analyst firm Frost & Sullivan noted in the 2016 Enterprise Communications Transformation Strategies Company of the Year Award , “As organizations seek business transformation, they often wish to upgrade or implement their networks and IT infrastructure for integration with business systems and processes, as well as communications systems.”

Frost & Sullivan pointed specifically to NEC’s Smart Enterprise strategy when recognizing the company for this award. The Smart Enterprise approach brings together communications, networking and IT solutions to help people work and communicate better.

NEC’s approach is not to combine disparate components. Instead, we tap into our services-based offerings of cloud UC, analytics, biometrics, IaaS and software-defined networking (SDN) technologies to design communications and IT solutions that meet on-demand requirements. Our broad portfolio brings the agility, flexibility and efficiency required for business transformation. A wide range of technologies and services helps us create solutions that address customers’ current and future business needs and challenges by driving safety, security and operational efficiency. Our competitors really can’t offer that range of capabilities.

Additionally, here in the U.S., we have NEC Financial Services which delivers extraordinarily customizable leasing structures to customers nationwide. This allows customers to enjoy the benefits of an on-premises solution while taking advantage of the OPEX financial model which is the same as a cloud solution.

It’s a Matter of Choice

Each organization has its own requirements and aren’t easily configured into a “one size fits all” mold. They want options, and NEC has a track record of offering customers more choices. When moving to new UC solutions, customers benefit from being able to re-use or add value to their existing investments in communications technology. We can assist by offering on-premises, cloud or hybrid solutions. Our vast portfolio of solutions enables us to offer broader solutions to solve both IT and communications challenges.

Technology will continue to evolve. NEC has shown throughout our history that we have the capability of understanding customers’ needs and evolving our solutions to meet those needs.

Want to know more? Download this eBook for more on how NEC can help you.

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Keeping Your Cool When Severe Weather Hits

Extreme weather events have caused massive destruction across North America in recent months. In early 2018, the eastern part of the U.S. experienced a “bomb cyclone” consisting of severe cold temperatures, massive amounts of snow and lots of misery. Last summer and early fall, the Gulf Coast and Caribbean were hard hit by hurricanes during one of the most severe tropical storm seasons in years. Parts of Puerto Rico still are struggling to even get the power back on and other services.

Weather wreaks havoc not only on daily life, but disrupts businesses as well. Lack of power, paralyzed transportation and infrastructure damage have a definite impact on “business as usual.” Over the past several years, the Ponemon Institute (https://www.ponemon.org/), which conducts independent research on privacy, data protection and information security policy, has launched three studies since 2010 on the cost of data center downtime. In its latest study (2016), the research shows that the average cost of a data center outage was $740,000, an increase of 38% since the first study in 2010.

5 Reasons You Can’t Ignore the Private Cloud Anymore - Read the Free EbookThe cost of one outage can be measured in many ways—loss of revenue and productivity, damage to an organization’s reputation in the market, customer churn and loss of future opportunities. Depending on the timing and duration of an outage, some industries may be more adversely affected than others. Think about a resort hotel that is unable to book rooms online during the height of the tourist season. Potential customers quickly lose patience and head to the competition or give up entirely. Or consider a transportation organization—outages cause inconvenience for passengers and loss of revenue for carriers, but might be a safety concern as well.

Business Continuity and Disaster Recovery

Two elements of business planning, business continuity and disaster recovery (BCDR), are especially critical during a disaster or outage. Continued business operations depend on an organization’s ability to replicate its systems and data quickly. The ability to plan ahead and adapt during a crisis to restore business operations — without long-term or permanent negative effects — are crucial to an organization’s success. Business continuity goes beyond staying up and running during a disaster. It also means keeping all parts of the business running effectively and efficiently, not just the technology systems.

It’s important to keep a BCDR plan updated as IT changes occur, such as when new applications are added, new technologies become available, or when moving applications to the cloud, for example. By keeping the BCDR plan aligned with the business plans, the IT team won’t be caught off guard when an outage occurs.

Fortunately, technology provides solutions that help mitigate the effects of a disaster, natural or otherwise, and keep businesses online.

Keeping Data Center Operations Humming

For years it’s been a common practice for companies to maintain backup copies of data at an off-site location, usually within a short driving distance of the primary data center. While this practice works for many outage situations, a natural disaster such as a snowstorm, earthquake or mud slide could have a widespread geographic impact that affects not only the location of the main data center, but the backup location as well.

Deploying a cloud solution mitigates that disaster scenario. Cloud-based services support an organization’s ability to plan for disaster recovery and benefit ongoing business continuity. Cloud solutions come in three major deployments—public, private and hybrid. All have pros and cons, depending on the organization’s needs. For instance, private cloud solutions such as Infrastructure as a Service (IaaS) provide the elasticity, flexibility and scalability of a public cloud, but can be dedicated to one account, thus providing a more personalized and secure solution.

IaaS solutions offer advantages over a public cloud, including seamless technology upgrades and more control. Advanced compute, storage and network technology can combine in a private cloud offering such as IaaS, but no solution is “one-size-fits-all.” It’s important to work with a service provider who can create a solution that fits the organization. IaaS lends itself to customization that caters to the unique needs of an organization.

The advantages of a private cloud are numerous:

  • Lower costs than maintaining a private data center
  • Maintain standards of regulatory compliance
  • Access to the latest technologies making it easier to stay current
  • More control than a public cloud, including a more secure solution
  • Standard billing so there are no “surprises”
  • Less burden on internal IT teams and staff

During a natural disaster, IaaS can be the ideal solution for BCDR. By providing an off-premises, hosted environment, the data center continues to operate from a location far removed from the disaster.  Data is secured and transactions with customers and partners continue without interruption. Fault-tolerant servers  offer five 9s of uptime and scalability.  A grid storage system  helps ensure redundancies to protect a company’s mission-critical data. Using grid storage, a company can replicate its data at an off-site location. During an outage or natural disaster, the master site can be recovered by using the data at the remote site, by means of an Optimized Copy, without having to import backup images.

NEC partner Iron Mountain maintains its National Data Center, located 220 feet below ground in Western Pennsylvania and considered one of the most secure, compliant and energy-efficient data center complexes in the world. As a technology infrastructure provider and part of Iron Mountain’s Data Center Marketplace, NEC is able to provide additional value-added services such as Disaster Recovery as a Service from this secure location.

Learn how NEC teams up with its partner Iron Mountain to provide an IaaS solution housed in one of the most secure locations in the world, the Iron Mountain National Data Center.

Location of the ‘Office’ No Longer Matters

When a weather event or other natural disaster strikes, the ability to enable employees to work from anywhere becomes critical. Working remotely means staff can perform their jobs as seamlessly as if they were in the office, supporting business operations, serving customers, suppliers and partners, and getting their work done.

Cloud-based applications enable employees to keep things running from remote locations. With unified communications and collaboration tools such as softphones, instant messaging, and audio and video conferencing, dispersed teams collaborate and work on projects even when the weather outside slows transportation to a crawl. Enabling employees to do their jobs even when they can’t get to the office keeps them safe during dangerous travel conditions as well.

Virtual desktops can be linked through a private network connection to a secure, remote data center far from the bad weather or natural disaster. Best of all, desktops in the cloud look and behave as if they are part of a corporate IT environment. Customers and employees won’t notice a difference in the quality of service.

Software-defined networking (SDN) simplifies network management, proactively addresses network performance and quickly re-routes network traffic as needed—all critical functions during a severe weather occurrence or natural disaster.  An SDN solution centralizes control of the network and automatically monitors and prioritizes network traffic, distributing it according to pre-defined policies and constantly updates network resources and traffic conditions.

When the blizzard, mud slide, earthquake, wildfire or hurricane strikes your location, the right solutions and technology enable business as usual. Consider private cloud solutions when developing your business continuity and disaster recovery plans to help create a safe and secure environment that protects data and applications, and keeps your business running.

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2017 Emergency Assistance and Relief Program

Hurricane Harvey has left a path of destruction along the southern parts of Texas and Louisiana. There are currently major fires ongoing in the majority of the northwestern states and California that are devastating thousands of acres along with many towns. Hurricane Irma has already wreaked havoc on the U.S. Virgin Islands and Puerto Rico, and the projections indicate similar destruction potential for Florida and the Southeast. NEC has many customers, as well as employees and Channel Partners in these affected areas. Our hearts and deepest sympathies are with the families and victims of these devastating natural disasters.

NEC has a sincere desire to help support businesses that have been damaged or destroyed by these devastating storms and fires. To assist affected customers and channel partners, NEC is implementing the 2017 Emergency Assistance and Relief Program.

This Program is designed to help our customers and channel partners recover as quickly and completely as possible. NEC understands that when your communications systems are down, your business shuts down. It is very important to get them up and running as quickly as possible.

The Program offers businesses with damaged communications and data center (servers & storage) systems in declared Emergency and Major Disaster areas by the Federal Emergency Management Agency (FEMA) special financing, payment terms, a technical support hotline, and select waived implementation fees.

For a customer or channel partner to qualify for NEC’s 2017 Emergency Assistance and Relief Program, they must be located in a county in the declared Emergency Disaster area and replacing equipment damaged on or after August 1, 2017. To confirm if you are in an area (county) that qualifies for this program, please refer to the Federal Emergency Management Agency Disaster Declarations web page of the U.S. Department of Homeland Security web site. To verify individual addresses, please refer to the Disaster Assistance.Gov web site.

Also, a great interim solution, as well as long term option, is NEC’s UNIVERGE BLUE Business Cloud Services to get you immediately connected. A softphone can easily be loaded onto your mobile device until you can get your on-premises solution back up and running. Through this assistance program, NEC is waiving implementation/activation fees on UNIVERGE BLUE Business Cloud Services for disaster affected customers.

In addition to NEC’s 2017 Emergency Assistance and Relief Program, we remind you that your acquisition of new equipment and/or software should qualify for the Section 179 deduction. Section 179 can provide you with significant tax relief for this 2017 tax year. To learn more and calculate your potential deduction savings, refer to – Section179.org.

NEC is aware of the difficult times ahead and we hope that this Program will help with your recovery and rebuilding efforts, and make the process a little easier. Again, our hearts and deepest sympathies are with those affected and we want you to know that we are here to help in any way that we can!

Here are some links to resources that may be of help:
Federal Emergency Management Agency (FEMA)
FEMA Hurricane Irma
Federal Emergency Management Agency Disaster Declarations
DisasterAssistance.Gov
Disaster Recovery Center Locator
FEMA Individual Disaster Assistance
FEMA Emergency Management Agencies Information
Ready.Gov – Plan Ahead for Disasters
Please reach out to us if you have any questions or if we can be of any assistance.

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Calling All SpiceHeads!

NEC Engages the SpiceWorks Community in 2016

With social media now a major part of our everyday lives, it is no surprise that groups with similar interests and experiences form almost instantaneously across the internet. Everyone knows the most popular social media applications like Facebook, LinkedIn, Twitter as well as a number of other applications and sites that cater to specific audiences.

For IT professionals, one of the major social media networking sites of choice is Spiceworks. The site connects IT pros with an online community of their peers from around the world. It also provides them with useful tools, for free, to help them do their jobs. Applications such as network inventory, network monitor, and help desk as well as rich APIs that developers and the world’s largest tech brands use to build applications and help IT pros solve their unique challenges.

It also provides a forum for IT pros to share experiences and expertise with millions of their peers, and they can reach thousands of vendors to troubleshoot, get product advice, keep up with tech trends, and even advance their careers. And most uniquely, it is a place where they can connect 1:1 and build real relationships with tech marketers.

NEC Corporation of America has its own Spiceworks vendor page with over 2,000 followers and regularly participates in the annual SpiceWorld IT Conference, with this year’s North American Conference held November 1-3 in Austin, Texas. There is also a European conference scheduled for May of next year to be held in the United Kingdom.

NEC sponsored a booth at the North American conference, where “SpiceHeads,” as they call themselves, from around the region were in attendance, many of whom learned that NEC is more than just projectors and LCDs. The interactive booth exposed them to the wide range of IT products and services XS that NEC has to offer. Subject matter experts (SMEs) were on hand to provide more in depth information about the solutions on display.

SpiceHeads have established SpiceCorps groups throughout the country that hold monthly meetings, often held at vendor locations. NEC sponsored a meeting of the Dallas/Ft. Worth SpiceCorps Group, with 24 members in attendance. The event provided an opportunity for the DFW SpiceCorps group to tour our Executive Briefing Center, where they learned that NEC is much more than display screens, we provide products and services that empower the Smart Enterprise.

Prior to the meeting, NEC sent out a survey to the members and asked them what topics they would like covered. This was an effective way of ensuring that the presentations focused on the topics they wanted to hear about, as well as provide an opportunity to discuss how NEC solutions can help tackle their most challenging IT issues. Members noted that NEC was the first vendor to use this approach and they were appreciative and impressed.

NEC executives Larry Levenberg, Vice President – Sales & Channel Marketing, and Ram Menghani, Vice President – UC Products & Support, were on hand as well as SMEs from every NEC business unit. Topics during the highly interactive and informative presentations during the meeting ranged from Software Defined Networking (SDN), business continuity, data storage solutions, and a preview of NEC’s cloud-based solutions. NEC’s Sam Safa presented Simplifying the Network with Software Defined Networking, which was especially popular, with members engaging with him during and after the meeting ended. Some fun was mixed in, with prize giveaways of NEC branded items and other promotional gifts, as well as the big prize of a drone. Congratulations to Aaron Siegal of TXI Corporation, winner of the drone!

NEC plans to host more SpiceCorps meetings around the country several times a year. Be sure to subscribe to the NEC Today blog or follow us on Spiceworks for insightful posts on IT and Communications industry topics, updates on NEC products and services, and dates, times and locations of upcoming NEC sponsored SpiceCorps meetings.

 

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