Free eBook: Achieving Higher Availability in UC

Decisions based by expert insight increase the probability of more successful outcomes.  This is why we at NEC are pleased to offer you Achieving High Availability In UC, an informative ebook/white paper by communications and security consultant Gary Audin, president of Delta, Inc.

 

Free eBook: Achieving Higher Availability in UC

 

In addition to a comprehensive look at unified communications (UC) and the importance of system availability, this 22-page report also examines the key components needed to put together and sustain a UC-enabled communications environment.
Insight ranges from:

  • UC types
  • Downtime costs
  • Availability verses reliability to UC data center creation
  • Certification
  • Approaches and solution comparisons

This free offer will help you to educate your stakeholders on how best to deliver a 24×7 solution capable of supporting today’s need for ongoing business continuity and connectivity.. It also serves as a reminder that when backed by NEC, your organization can more readily realize the benefits of an UC-enabled workplace.
Take advantage of this free ebook/white paper and…

 

Download Now

 

NEC at Enterprise Connect 2016

Enterprise Connect always attracts technology innovators and creative disruptors in cloud solutions (UCaaS, IaaS, CCaaS, etc.), Unified Communications, the Internet of Things and more. This year’s event was again abuzz with powerful keynote presentations, lively panel discussions, and distinctive product demonstrations and exhibits. As a proud platinum sponsor, NEC helped attendees “Discover the Power of SMART Enterprise”, attracting an impressive crowd to our booth and winning a prestigious award for the second year in a row.

Ram Menghani - Enterprise Connect 2016“Last year, we introduced our Smart Enterprise approach to helping companies work more efficiently,” said Ram Menghani, vice president of product management and development, NEC North America. “This year, we demonstrated how our Smart Enterprise solutions are making a difference in all parts of our customers’ organizations, from the reception area and data center, through other areas like customer care centers and conference rooms, along with mobility solutions that enable seamless communications from any location.”

Showcasing the SMART Enterprise

On the show floor, visitors enjoyed a tour of the SMART Enterprise. Our display represented different departments within a company, highlighting how NEC solutions, such as UNIVERGE 3C and UNIVERGE BLUE, help unite every area of a business.

Examples of what visitors experienced:

  • Our SMART Receptionist, a touch-screen that allows someone to work remotely while managing the lobby, greeted guests in the reception area. Security protocols then went into effect as visitors were screened by one of our biometrics solutions.
  • A jaunt to the SMART Conference Room allowed visitors to work at individual stations, such as laptops or tablets, while seamlessly sharing information (even across several rooms or locations).
  • The SMART Customer Care Center displayed how UNIVERGE BLUE’s multi-channel interaction – voice, email, chat, video and voicemail, remote agent support, and analytics in the cloud – improves customer service and productivity.
  • The SMART Data Center showcased high availability infrastructure, including NEC’s unique Fault Tolerant servers that provide up to 99.999% uptime.

UNIVERGE BLUE Wins Unified Communications as a Service (UCaaS)/Hybrid RFP Award

Each year Enterprise Connect holds a mock request for proposal (RFP) session. Every vendor that submits a response is required to answer questions related to their solution’s architecture, features, and total cost of ownership over a five-year period.

NEC was awarded the highest overall score in the annual UCaaS/Hybrid mock RFP session for the second year in a row when NEC’s UNIVERGE BLUE Business Cloud Services UCaaS solution was selected as Top Cloud Solution with Lowest Total Cost Ownership.

“NEC has consistently ranked at or near the top in delivering value to its customers, said Menghani, “and the back-to-back, top-mark results from this mock RFP analysis further validates the value of an NEC solution.”

We’ll have a whitepaper of the 2016 results available soon. You can review the specifics of last year’s win by clicking here.

Session Speakers

NEC and its partners were featured speakers in several sessions throughout the week.

Menghani took part in the first general session of this year’s conference, the “UC Summit: Is the Path to UC Changing?”.

Watch video of the UC Summit

It was a lively panel featuring NEC and execs from Google, Cisco, Mitel, Microsoft, Avaya, and Unify.

“The communications market is changing aggressively,” Menghani said during the summit. “Having a combined infrastructure of UC and IT plays a very important role because they go hand and hand. It’s a wonderful benefit.”

Other featured speakers at this year’s Enterprise Connect included:

  • Gail Kasek, senior manager of SMB Product Management, hosting the breakout panel,  “Your Next Endpoint Deployment: Getting to Specs and Costs”
  • Kurt Jacobs, director of Internet of Things solutions at NEC Enterprise Communication Technologies, featured in the panel, “Disruptor Panel: Internet of Things and Enterprise Communications: Is Convergence Coming?”
  • NEC customer Steve Molander, chief information officer of Frandsen Financial Corporation, as a panelist for the “Driving End User Adoption for UC” session
  • NEC customer Roger Bruszewski, vice president for finance and administration at Millersville University of Pennsylvania, featured in the “EC Summit: Is There a New Model for Enterprise Communications and Collaboration?”

“When looking for an enterprise communication solution,” Bruszewski said to his audience, “there are plenty of vendors out there. However, you don’t want just a vendor. You want to find a partner who will take time to understand your needs and thoughtfully integrate their solutions within your company.”

Thank you to everyone who visited us during Enterprise Connect 2016 – our customers, partners, consultants, analysts, and media. We look forward to connecting with you again next year as we continue to evolve the SMART Enterprise.

Keeping Up with the Flow

Reliable technology important to 24×7 business continuity at Fairfield Suisun Sewer District

For the most part, we don’t give a second thought when we turn on a faucet in our homes to get a glass of water or brush our teeth. We’ve come to expect a steady, clean flow of water to be available whenever and wherever we need it. However, if recent events in places such as Flint, MI, have taught us anything, it’s that a safe, reliable source of water for our homes, businesses and industries shouldn’t be taken for granted.

In central Solano County, CA, located 40 miles northeast of San Francisco, the Fairfield-Suisun Sewer District (FSSD) takes it mission of treating and supplying water to its consumers very seriously. Every day, the FSSD plant treats an average 16 million gallons of wastewater and provides water supplies to more than 135,000 residents, Travis Air Force Base and a national brewery, as well as retail businesses, light industries and manufacturers in and around Fairfield and Suisun City. With so many relying on its services, the plant can’t allow unreliable technology to cause down time.

Talyon Sortor, assistant general manager at FSSD, understands all too well how critical it is to make sure the treatment facility runs smoothly 24×7 and doesn’t experience any down time. The treatment plant, which sits on 150 acres, draws from a collection system made up of 12 pumping stations and 70-mile network of sewers throughout its service area. Reliable technology is critical to efficiently managing the operations of this large and complex operation.

Under state and federal laws, urbanized communities are required to collect and treat domestic and industrial wastes, and proper water treatment processes are an essential element to public health. The FSSD also has responsibility for protecting the environmentally sensitive Suisun Marsh, the nation’s largest brackish water marsh and the Pacific Coast’s largest wetland. Since waste water treatment systems are heavily regulated by both state and federal agencies, technology also plays an important role in recording information that demonstrates that the FSSD is in compliance at all times.

According to Sortor, any server failures or other technology issues that could affect service delivery within the plant are scrutinized by regulators. In 2015 (CK DATE) the FSSD engaged nDataStor, a long-time NEC reseller partner based in Suisun City, CA, to provide managed services for its facility. nDataStor took over the data center, which consisted of a collection of legacy hardware. But after a few server failures and a couple of long nights, the district decided it needed to upgrade its technology. Downtime costs the plant money and increases potential compliance risks, so being able to count on the technology was critical.
Drawing on its decade-long relationship with NEC and knowledge of the reliability of NEC hardware, nDataStor recommended replacing the legacy hardware with NEC products. nDataStor installed NEC’s Express5800/R120f-1M servers and M110 SAN Disk Array Storage.

Being able to count on its technology to run the plant provides the FSSD with the peace of mind of knowing that operations can be managed and monitored effectively around the clock from a centralized location, ensuring business continuity and an effective disaster recovery process. Staff at the control center are able to remotely respond to perimeter alarms, monitor the pump stations located across the county, and view captured security video throughout the complex.

As FSSD discovered, the total package of NEC technology combined with world-class support gives the district the reliability it needs to keep its operations running 24×7. And that means that the residents in Solano County can count on a steady supply of clean, safe water in their communities.