Marketplace Buzz at SpiceWorld 2017

Image Source: Spiceworks

“So How Can We Really Secure Our Network?”

Network security seemed to be at the top of everyone’s minds this year at the SpiceWorld 2017 Expo–how to protect your critical operations and secure your data. While we were demonstrating fault tolerant (FT) high availability servers in the NEC booth at the Expo, we met with IT pros from around the globe and had the opportunity to show more than 100 demos, and hear first-hand what’s at the top of many IT worry lists.

Repeatedly, concerns were voiced that if large Multi-National Enterprises (MNE’s) with seemingly endless resources and (we’re told) "top tier network security" can be hacked, then where does that leave smaller and mid-tier organizations?

The big question was “How do we protect our data, and make sure our business is disaster-proof?” What practices can we put into place for an actual worry-free, easy to manage IT environment?

Some specific topics that emerged were:

  1. Doing More With Less Many were interested in exploring how we can better secure our networks, and simplify our server storage administration, and still meet infrastructure needs with minimal cost. Organizations want to see a single solution to address backups, archive data, meet requirements for encryption and deliver a mechanism to move data offsite. These worries inevitably led to talks about HYDRAstor®, an award winning high-speed tier 2 data repository that will simplify administration, and save both time and money while addressing these needs.
  2. Disaster Recovery (DR) There was willingness to take a hard look at what we can do to deploy a reliable and cost effective recovery strategy—which is when the FT servers and the NEC IT ecosystem were of major interest. These kind of conversations about DR usually led to a predominant theme that week, about ways to protect our data from external attacks, like from cryptolocker, etc., and how we can efficiently replicate data off-site for DR and for business continuity purposes.
  3. Securing End Points and Mobility  Part of securing your network means not allowing your system to become vulnerable to letting viruses in. This defensive mode also touches on the deploying of technologies that secure all your end points, like smart phones, desktops/laptops, and protecting your remote and mobile work force.
  4. High Costs of Critical Ops Downtime Several manufacturing businesses recognized the value add of the fault tolerant (FT) server as it relates to the high costs of downtime, especially for avoidance of any assembly line disruption, application inconsistency or data log collection for legal purposes. We discussed the very real damages that can occur as result from a manufacture’s lack of ability to demonstrate product quality consistency through the production process. In manufacturing, it’s important to prove that data logs are collected, without interruption, so there is 100% data consistency and no chance of missing information. Yes, time is money, but so are production errors, especially when mistakes are really not acceptable–and evidence is needed to demonstrate as much.

It became very apparent that data security and ways to safeguard business continuity is a hot button right now. If some of these worries are keeping you up at night like so many at SpiceWorld this year, please check out the smart NEC data storage and operational resiliency solutions. This is real, proven data security, folks–solutions that can deliver some serious peace of mind.

To keep up with us on the latest at NEC, please join us on our NEC Spiceworks page.

For more information and to discuss your IT needs, feel free to reach out to NEC. Just let us know and we would be happy to provide you with an overview from one of our subject matter experts.

NEC Corporation of America

Want More Information?
Let Us Know!

Have questions about an NEC Solution? Fill out the form, and one of our solutions experts will be happy to chat with you!

 
 
 
 



Biometrics Enhances LPGA Fan Experience

Ladies Pro Golf Association (LPGA) founded in 1950 is a premier professional women’s sports association that provides programs, instruction, tournament play, as well as charitable events through its foundation.

Recently, at the ANA Inspiration Tournament in Palm Springs, California, the LPGA and NEC worked together to pilot a program that provided facial recognition solutions for safety and security of its fans, players, and tournament staff. The pilot also provided a unique VIP experience for its media and other credentialed patrons to create frictionless entry into various secured environments around the golf course.

Player, fan safety and a pleasurable customer experience are of the utmost importance to the LPGA, which prides itself on providing a safe, fun, family friendly event. To help ensure this experience during the ANA Inspiration event the LPGA used NEC’s NeoFace Express rapid access solution to eliminate long wait times by accurately identifying media members, tournament staff all while keeping a watchful eye for known persons of interest to law enforcement by searching against state/local and national law enforcement databases to keep potential threats away by alerting the appropriate authorities.

.@LPGA eliminates long wait times by accurately identifying #VIP members and staff. #CX #Biometrics Click To Tweet

Take a moment to the watch the video below to learn more about how NEC’s facial recognition solution was leveraged at the tournament.


Want to learn more about Advanced Recognition Solutions from NEC? Let us know and we would be happy to provide you with an overview from one of our subject matter experts.

NEC Corporation of America

Learn more about NEC’s Advanced Recognition Solutions

Fill out the form, and we’ll have a solutions expert reach out to you.

 
 



Protecting critical infrastructure and the fan experience with biometric face recognition

From concert halls to sports stadiums, nothing ruins an outing like a public safety incident. Whether it’s due to a fan’s reaction to an unpopular ruling on the field or a more intentional plot to inflict harm, when situations get out of control, the outcome is unpredictable and often dangerous.

Imagine a scuffle breaking out at a soccer match in a packed stadium, injuring not just members of the teams, but also innocent fans. Even worse, imagine the chaotic aftermath of the brutal bombing at the Arianna Grande concert in Manchester, UK. Preventing injuries and loss of life in incidents like these—not to mention identifying and helping apprehend the perpetrators—is critical.

See NEC demo its world-renowned NeoFace facial recognition biometric technology. - Watch NowWhat if the troublemakers at a soccer game could be identified before they are even admitted or seated? What if suspected terrorists could be recognized from live or recorded video feeds leveraging cameras at key chokepoints that don’t disrupt the flow and speed the security checks or even on crowded city streets?

NEC designed its NeoFace facial recognition solutions to address the critical security infrastructure needs of high-traffic venues like these. Web-based and easy-to-use, NeoFace has a scalable architecture and enterprise-class features that integrate and deploy with existing surveillance systems. Its high performance allows critical infrastructure to keep tens of thousands of sports fans safe, by accurately identifying the bad guys and alerting security personnel to help keep them out.

How advanced facial recognition helps cooler heads prevail

NeoFace works with video surveillance to check individuals against known watch lists and generates real-time alerts when positive matches are found. In a four-step process, it captures and extracts faces of individuals from video feeds, performs quality matches in real-time with unsurpassed accuracy and speed—handling up to 3.02 million searches per second.

It works like this:

  • Capture: Capture real-time from digital cameras, closed circuit television (CCTV) or archived footage.
  • Assess: Assess individual video frames, detect and analyze the unique facial signature of each face.
  • Match: Compare and match the signatures against a database which includes enrolled images of individuals.
  • React: Take a configurable action when a positive match is made.

Safe and secure, from front of house to back of house

There are hundreds more major concerts and sporting events scheduled worldwide throughout the rest of 2017. Unruly fans, unauthorized persons, and other persons-of-interest shouldn’t be allowed to ruin the thrill and excitement for others — and we don’t have to let them. With more than 100 years of expertise in technological innovation, NEC built NeoFace to provide critical infrastructure protection for venues like stadiums, making them safer and more secure.

Rapid identification eliminates long screening and admission queues. With NeoFace, VIP guests and season ticketholders can self-authenticate and enter in express lines and even pay-by-face for their concessions improving the customer experience, getting you back to the game quicker.

For back of house, NeoFace can protect employee, contractor and delivery entrances from unauthorized entry. NeoFace identifies known offenders on security watch lists and alerts security, before they can enter and cause harm.

Stay Tuned

Of course, concert and sports stadiums aren’t the only high-traffic venues where NEC solutions help keep the public safe. Watch this space for future posts on how NEC provides critical infrastructure for airports, cruise terminals, theme parks, transportation hubs and more.

NEC Corporation of America

Learn more about NEC’s Advanced Recognition Solutions

Fill out the form, and we’ll have a solutions expert reach out to you.

 
 



Digitizing the Shopping Journey

When a consumer browses a product or online store, ads seemingly follow them around the internet, enticing them to come back, take another look, or buy. When the same consumer is in a physical store, the retailer still has options to bring the customer back to the product and encourage them to buy. The challenge is how to use the data – the demographics, shopper preferences, and previous physical browsing history – to build an in-store experience that’s similar to an online experience.

Data Rich, Information Poor

Download our white paper Digitizing the Shopping Journey: Building a Business Model on Never Saying “No”Today’s retailers have access to more personal customer data, including tracking online and mobile searches through browser cookies and location data, in-store facial recognition technology, NFC, e-wallet, RFID tags, beacons, or simply monitoring whether a customer opens the store’s emails.

The challenge is not necessarily obtaining the data. The trick for retailers is now to figure out how to use all the data they accumulate to create better in-store experiences and products. Retailers are data rich, information poor.

Download our whitepaper “Digitizing the Shopping Journey: Building a Business Model on Never saying “No” Intent of the Data

Random gathering of data, originally intended to move retail into the future, now challenges retailers to thoughtfully formulate its use.  Used properly, valuable customer information can personalize messages, customize preferences, appeal to each individual shopper in a social way, and digitize their shopping journey.

To help retailers employ the overwhelming mountain of data, NEC retail solutions go beyond “cool hype” to provide value and increase efficiency. As an example, Stanchion™ Store software from NEC offers real-time access to data, enabling stores to respond faster to customers, improve communications and increase in-store productivity.

Easily configurable and cross-platform agnostic, retailers can expect:

  • The ability to control point-of-sale (POS) specific tasks, including modifying the user interface, searching for products, checking prices and more.
  • Enterprise-level, back-office capabilities including managing all aspects of in-store operations and system administration.
  • Fast and flexible tools for managing shelf labels, reporting, producing promotional displays, activating campaigns on the fly, and managing data through all stores.
  • Customization based on local-level market demands and reporting to help increase sales.

 See how NEC is using data analytics to digitize the shopping journey

Data Security and Customer Loyalty

Retailers must also consider that customers will stay loyal if their data is accessible and secure. Consumers want to be able to easily obtain and opt out of stores’ access to their personal and financial information. Data breaches and hacking have made some shoppers wary of sharing or storing their data with online or traditional retailers.

As stores continue to amass customer data, their responsibility for its use becomes greater year after year. Retailers need to understand their options for using customer data and how it can create a stronger relationship between customers and stores. With technological advances and online retailers ambitiously considering the future of shopping, partnership and guidance is required instead impulsively purchasing disparate solutions.

How can #retailers create a stronger relationship between customers and stores using #data? #CX Click To Tweet

The bottom line is this: if a shopper continues to have a positive experience with the retailer and feels a sense of reward for remaining loyal and relinquishing their information, the retailer may have created a customer for life.

Use of Data for Cashless Payments

Amazon Go, the new “grab and go” concept uses current technologies, but employs the data like never before. Shoppers are encouraged to walk into a prototype store, pick up their items, and simply walk out, without any interaction with a cashier or checkout counter.

For retailers to consider a similar concept, solutions to manage mobile POS, supply chain and inventory, and biometrics or facial recognition for payment are helpful. While shoppers are looking for convenience, they may still need to interact with retail employees within the store. Inventory must also be managed and restocked as customers make purchases.

NEC’s NeoFace® facial recognition engine is recognized as providing the highest level of authentication accuracy and is currently deployed among law enforcement agencies around the world. After a series of trials with Japan’s SMBC and Sumitomo Mitsui Card in late 2016, NEC debuted NeoFace® as a facial payment solution at 2017’s NRF Retail’s Big Show.

The technology matches pre-registered customer images with those in the POS system. Customers are also given a PIN to secure their account and confirm their identity. As with the Amazon Go prototype, NEC is tracking the solution through its trials with SMBC and within the company’s headquarters in Japan.

Watch this quick video to learn more:

Take a look at how we’re transforming the customer experience through NEC’s Retail Solutions.

NEC Corporation of America

Free White Paper
Digitizing the Shopping Journey

Learn how you can level the playing field between brick and mortar commerce and ecommerce by filling out the form to download the white paper.

 



2017 Emergency Assistance and Relief Program

Hurricane Harvey has left a path of destruction along the southern parts of Texas and Louisiana. There are currently major fires ongoing in the majority of the northwestern states and California that are devastating thousands of acres along with many towns. Hurricane Irma has already wreaked havoc on the U.S. Virgin Islands and Puerto Rico, and the projections indicate similar destruction potential for Florida and the Southeast. NEC has many customers, as well as employees and Channel Partners in these affected areas. Our hearts and deepest sympathies are with the families and victims of these devastating natural disasters.

NEC has a sincere desire to help support businesses that have been damaged or destroyed by these devastating storms and fires. To assist affected customers and channel partners, NEC is implementing the 2017 Emergency Assistance and Relief Program.

This Program is designed to help our customers and channel partners recover as quickly and completely as possible. NEC understands that when your communications systems are down, your business shuts down. It is very important to get them up and running as quickly as possible.

The Program offers businesses with damaged communications and data center (servers & storage) systems in declared Emergency and Major Disaster areas by the Federal Emergency Management Agency (FEMA) special financing, payment terms, a technical support hotline, and select waived implementation fees.

For a customer or channel partner to qualify for NEC’s 2017 Emergency Assistance and Relief Program, they must be located in a county in the declared Emergency Disaster area and replacing equipment damaged on or after August 1, 2017. To confirm if you are in an area (county) that qualifies for this program, please refer to the Federal Emergency Management Agency Disaster Declarations web page of the U.S. Department of Homeland Security web site. To verify individual addresses, please refer to the Disaster Assistance.Gov web site.

Also, a great interim solution, as well as long term option, is NEC’s UNIVERGE BLUE Business Cloud Services to get you immediately connected. A softphone can easily be loaded onto your mobile device until you can get your on-premises solution back up and running. Through this assistance program, NEC is waiving implementation/activation fees on UNIVERGE BLUE Business Cloud Services for disaster affected customers.

In addition to NEC’s 2017 Emergency Assistance and Relief Program, we remind you that your acquisition of new equipment and/or software should qualify for the Section 179 deduction. Section 179 can provide you with significant tax relief for this 2017 tax year. To learn more and calculate your potential deduction savings, refer to – Section179.org.

NEC is aware of the difficult times ahead and we hope that this Program will help with your recovery and rebuilding efforts, and make the process a little easier. Again, our hearts and deepest sympathies are with those affected and we want you to know that we are here to help in any way that we can!

Here are some links to resources that may be of help:
Federal Emergency Management Agency (FEMA)
FEMA Hurricane Irma
Federal Emergency Management Agency Disaster Declarations
DisasterAssistance.Gov
Disaster Recovery Center Locator
FEMA Individual Disaster Assistance
FEMA Emergency Management Agencies Information
Ready.Gov – Plan Ahead for Disasters
Please reach out to us if you have any questions or if we can be of any assistance.

Smart Enterprise

Need Assistance?
Let us know!

Was your business affected by one of the recent storms or fires? Please let us know by filling out the form, and we’ll contact you.