Hurricane Matthew Emergency Assistance Program

Hurricane Matthew has left a path of destruction along the southern part of the east coast and to assist our customers, NEC is implementing the Hurricane Matthew Emergency Assistance Program.

This Program is designed to help you recover as quickly and completely as possible. NEC understands that when your communications systems are down, your business shuts down. It is very important to get them up and running as quickly as possible.

The Program offers customers with damaged communications systems in declared Emergency and Major Disaster areas by the Federal Emergency Management Agency (FEMA) the following:

Also, a great interim solution, as well as long term option, is NEC’s UNIVERGE BLUE Business Cloud Services to get you immediately connected. A softphone can easily be loaded onto your mobile device until you can get your on-premises solution back up and running.

We hope that this Program will help with your recovery efforts and make the process a little easier. Our hearts and deepest thoughts are with the families and victims of this devastating natural disaster. We are here to help in any way that we can! For assistance, please contact your NEC authorized representative.

Supporting STEM with Dallas ISD at Irma Rangel Young Women’s Leadership School

Previously in this blog we’ve covered all of the work that NEC Foundation of America does to support Science, Technology, Engineering and Mathematics (STEM) learning in the communities where we live and work.

Last week, NEC witnessed first-hand how the foundation’s hard work in the STEM arena is paying off when a delegation attended the ribbon-cutting ceremony and grand opening of the computer lab at Irma Rangel Young Women’s Leadership School in Dallas.

Among the delegates and speakers at the event were Dallas ISD Superintendent, Michael Hinojosa, Young Women’s Preparatory Network CEO, Lynn McBee, NEC Corporation of America CIO, Juan Fontanes and Lesly Zamora, an Irma Rangel student who interned in the IT department at NEC Corporation of America this past summer.

Dr. Hinojosa stressed the importance of Irma Rangel and applauded Principal Lisa Curry for her role in helping fill the jobs pipeline for young women in STEM careers. He also noted the fact that the school’s success is made possible by the Young Women’s Preparatory Network, and community support from donor organizations like NEC Foundation of America.

Meanwhile, Mr. Fontanes outlined a brief history of NEC’s relationship with Irma Rangel and the Young Women’s Preparatory Network. After a tour of the campus earlier this year, NEC donated dollars, employee time and IT expertise to redesign and procure new equipment for the Irma Rangel computer lab.  The new lab sports 26 new Dell computers, updated furniture and an interactive projector at the front of the lab.

Event attendees, including local dignitaries and media, were also treated to a demonstration by Ms. Zamora, who showcased her ability to tear down and rebuild a computer in just six minutes.  The Dallas Morning News has posted a time-lapse video of the impressive demo on their blog.

Check out more photos, videos and media coverage from the event on our Facebook page.

Can you Change the Customer Experience with Technology?

A few months ago, I had the opportunity to visit the YMCA of Greater Louisville to gain insight into how they used technology to solve a common business problem. After speaking with customers and employees in the branches, I noticed just how much the organization cares about serving its members and visitors. And I was even more impressed with how they handle customer interactions. You can check out the results of our visit in the video case study.

One of the first things I noticed was how quiet the lobby was. Not one phone ringing. Instead, members were having direct face-to-face conversations with Y team members at each desk, and receiving their undivided attention.

Since the YMCA of Greater Louisville has centralized all incoming calls to customer service via UNIVERGE® 3C and Contact Center solutions from NEC, the front-line staff at Branch locations can focus on providing a great customer experience. This gave on-site employees the necessary time and the freedom to address every concern in person, while the customer was in the branch. Part of the YMCA’s mission is to ensure customer satisfaction via uninterrupted, one-on-one interaction, either in person or by phone.

So often, as we get caught up in the technology and not the people that it serves, we lose the intended purpose of the technology. But this was not the case for the YMCA of Greater Louisville. This organization found the right balance to meet their customer needs.

Free Ebook: UCaas RFP 2016

YMCA’s VP of IT (Ryan Kingery) and CEO (Steve Tarver) had encountered a problem that is not unique to any retail outlet or public organization serving its community: WAIT TIMES! At the core of the YMCA mission is the ability to serve its community and members, but the challenge they faced was the increasing wait times in their branches, which necessarily led to less in-person customer interaction due to long lines and busy phones.
Think of this scenario: if you have kiddos, you know that swim camp, t-ball registration or even your own “ME” time at the indoor pool cannot be done without registration. And the quicker you can get your registration(s) complete, the quicker you move on to being a satisfied customer, which is what we all want. The solution the YMCA put in place did just that–and it improved the quality of the real-time, one-on-one interactions between employees and clients.

Happy Customer = Better Customer Experience = Revenue Growth

Whether it’s about internal accounting clients at your company utilizing core IT- supported services, or a customer whose satisfaction is crucial to the continuing revenue growth of your company, a pleasing customer experience is the ultimate goal.

So, after this experience with the YMCA, I am wondering how many IT professionals are running across similar business problems that negatively impact a customer experience within your own organizations. What are you doing to change that experience?

You can watch the video below to see how the YMCA was able to achieve its mission.

Free Ebook: UCaaS RFP 2016

Free Ebook:

UCaaS/Hybrid RFP & Review IP Telephony and Unified Communications System

There are significant differences in offerings from the major vendors in terms of architecture, functionality and total cost of ownership. IT organizations are encouraged to work with their business units to understand their unique requirements and to articulate these in an RFP or other formal procurement vehicle.



UCaaS / Hybrid RFP: What Can Cloud Providers Deliver?

Are you looking to move your communications infrastructure to the cloud?

Download today the IP Telephony and Unified Communications System (Cloud and Hybrid Solutions), a free whitepaper / eBook from independent consultant David Stein of Stein Technology Consulting Group that offers the unique chance to examine cloud and hybrid cloud solutions based on actual vendor RFP proposals.

In this free eBook  you will get:

  • An unbiased evaluation of 7 proposed cloud and hybrid cloud solutions
  • Insight into the merits of 5 leading communications vendors
  • A explanation of vendor differentiators

Free Ebook: UCaas RFP 2016

Free #Whitepaper: UCaaS...What Can #Cloud Providers Really Deliver? Click To Tweet

Download and share this information rich eBook with your decision makers so they can also understand NEC’s leadership position in cloud and hybrid cloud migration, the value of a cloud-based UNIVERGE® Blue solution that is backed by NEC’s more than 117 years of expertise as a leading technologies and services provider.

Free Ebook: UCaaS RFP 2016

Free Ebook:

UCaaS/Hybrid RFP & Review IP Telephony and Unified Communications System

There are significant differences in offerings from the major vendors in terms of architecture, functionality and total cost of ownership. IT organizations are encouraged to work with their business units to understand their unique requirements and to articulate these in an RFP or other formal procurement vehicle.



NEC’s Collaborative Solutions: Highlighting Interop 2016

Connect. Communicate. Collaborate. These three tenets of our organization were proudly on display as NEC showcased its Smart Enterprise solutions at Interop 2016, the 30th anniversary of the conference.

The Interop conference was founded to focus on network interoperability and openness. Initially, the show just emphasized IP networks, but throughout the years it has broadened its scope to technology collaboration in today’s cloud computing era.

All the NEC solutions on display were well integrated with this year’s Interop theme – that behind every successful innovation is effective communication and collaboration.

One of the highlights of our booth was NEC’s partnership with Dell to demonstrate our strengths in campus networking.

Campus networks include many diverse and challenging requirements, such as technology integration, provisioning, and security policy enforcement. By their nature, campus networks are frequently multi-tenant, meaning the networks must be virtualized so various users can ensure their distinct policy enforcement. Layered switch fabrics, ever-changing connectivity requirements, wired and wireless connectivity, and complex regulatory environments make campus networks difficult to manage.

NEC’s ProgrammableFlow Controller overcomes these obstacles. This solution enables network owners to control and manage their network centrally, bringing the same benefits of server virtualization.

NEC’s ProgrammableFlow Controller with @Dell S3100 switches will optimize campus network ops #SDN Click To Tweet

Together with Dell, we demonstrated how to deliver the performance, security, and agility campus networks demand in a cost-effective, easy-to-manage way. Deploying NEC’s ProgrammableFlow Controller with Dell S3100 switches will optimize campus network operations and reduce management overhead, boost scalability, and deliver secure and reliable connectivity.

Also showcased in the booth was NEC’s global open networking partner program, SDN Partner Space. With NEC and Netcracker SDN/NFV expertise behind it, SDN Partner Space enables network and IT vendors to enter the SDN/NFV market and redefine the rules imposed by traditional flat networks, while also benefitting from new business opportunities.

Joining SDN Partner Space can help transform the traditional business by including new applications and services that are only available in virtualized network environment. Moreover, SDN Partner Space enables in-house virtual network functions to be compatible with other SDN/NFV solutions so they can be cross-sold to businesses in any market.

Visitors to our booth were also able to see our high-availability data center on display. Large data computing tasks and the evolving requirements of the Internet of Things requires intelligent fault tolerant solutions to power a Smart Enterprise. Whether on premises or off premises, NEC’s infrastructure solutions provide the necessary foundation to meet these demands.

Interop 2016 was a great opportunity to share ideas, connect with the world’s IT community, and illustrate NEC’s commitment to orchestrating a brighter world.