Latest Moves in UC Landscape Reinforce Need for Customer Choice

Market disruptors are commonplace in the unified communications (UC) industry, particularly over the past decade. We’ve seen the advent of BYOD, demand for more mobility, a plethora of new apps, better efficiencies through integrated technology, as well as an ever-increasing movement to the cloud. The industry is evolving due to consolidations, mergers and acquisitions and the emergence of new niche players. The latest announcement by Mitel that it’s going private and accelerating its move to the cloud adds yet another element to the competitive landscape.

With this latest move, Mitel is signaling a focus on growing its cloud business. Though the company states that it will still offer on-premises options for now, it’s easy to assume that less R&D will be focused on that line of business going forward. Fewer choices will be available, especially for customers that are not ready or interested in moving to the cloud at this time. Channel partners selling both on-premises and cloud solutions could also be negatively impacted.

UC customers benefit more by having options, be it cloud, hybrid cloud or on-premises, depending on their current business situation. A provider that can optimize the technology already in place, while helping to create an effective ongoing UC strategy, is more important than ever.

History of Understanding Customers’ Needs

NEC has demonstrated an ability for knowing what customers need when they need it and bringing value to help improve their businesses. We pride ourselves on giving customers options. Throughout our nearly 120-year history, NEC has proven to be much more than a voice communications and UC provider. Analyst firm Frost & Sullivan noted in the 2016 Enterprise Communications Transformation Strategies Company of the Year Award , “As organizations seek business transformation, they often wish to upgrade or implement their networks and IT infrastructure for integration with business systems and processes, as well as communications systems.”

Frost & Sullivan pointed specifically to NEC’s Smart Enterprise strategy when recognizing the company for this award. The Smart Enterprise approach brings together communications, networking and IT solutions to help people work and communicate better.

NEC’s approach is not to combine disparate components. Instead, we tap into our services-based offerings of cloud UC, analytics, biometrics, IaaS and software-defined networking (SDN) technologies to design communications and IT solutions that meet on-demand requirements. Our broad portfolio brings the agility, flexibility and efficiency required for business transformation. A wide range of technologies and services helps us create solutions that address customers’ current and future business needs and challenges by driving safety, security and operational efficiency. Our competitors really can’t offer that range of capabilities.

Additionally, here in the U.S., we have NEC Financial Services which delivers extraordinarily customizable leasing structures to customers nationwide. This allows customers to enjoy the benefits of an on-premises solution while taking advantage of the OPEX financial model which is the same as a cloud solution.

It’s a Matter of Choice

Each organization has its own requirements and aren’t easily configured into a “one size fits all” mold. They want options, and NEC has a track record of offering customers more choices. When moving to new UC solutions, customers benefit from being able to re-use or add value to their existing investments in communications technology. We can assist by offering on-premises, cloud or hybrid solutions. Our vast portfolio of solutions enables us to offer broader solutions to solve both IT and communications challenges.

Technology will continue to evolve. NEC has shown throughout our history that we have the capability of understanding customers’ needs and evolving our solutions to meet those needs.

Want to know more? Download this eBook for more on how NEC can help you.

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NEC Advanced Recognition Systems Showcased at Connect:ID 2018

The connect:ID Conference and Exposition held April 30-May 02 at the Walter E. Washington Convention Center in Washington D.C. continues to grow in size and significance as governments, the private sector, and consumers increasingly realize the importance of secure identity recognition solutions. The three-day event drew together significant representatives and thought-leaders from around the world, and offered end users practical advice, examined current government policies, and provided thought-provoking insights into the future of identity through the use of biometrics technology.

NEC showcased its world-class biometrics solutions for multiple federal audiences and departments, and spanned a wide range of biometric technology, including face recognition, video surveillance and analytics, finger print, and multimodal biometric enrollment. Where biometric identification is concerned, we had something for everyone.

Nearly everyone who came to our booth wanted to see NeoFace Express, which is our rapid-access face recognition system. NeoFace Express is currently being tested at eight major airports by U.S. Customs and Border Protection for the Department of Homeland Security’s Biometric Exit pilot program.

Biometric Exit is the federal government’s way of tracking outgoing international travelers so that U.S. officials can screen foreign nationals for potentially overstaying their travel visas.  Another popular demo was the NEC EVA (Enhanced Video Analytics) solution with state-of-the-art analytics, including object detection, crowd detection and estimation, queue waiting times, tracking and suspicious behaviors. Video Analytics is used to identify people, objects and events with:

  • Access Control and Identity Management
  • Digital Criminal Analysis
  • Digital Evidence Management
  • Real Time Surveillance and Watch List Monitoring

We also showcased other innovative identification technologies including SmartScan, NeoScan45 and Integrated Biometrics & Forensic Workstation Solution (iBW5).

Raffie Beroukhim, Senior Vice President, NEC Advanced Recognition Systems was a participant in the Fishbowl Session, Hardening Soft Targets with ID. Cultural centers like stadiums, arenas, and concert halls, along with other high traffic locations and critical infrastructure, have become top targets for terrorists, criminals, and other bad actors. This session centered on how protecting a large and porous venue or event poses unique challenges, and how governments and the private sector are partnering with technology companies to implement solutions such as facial recognition to help secure these soft targets.

 I was a panelist for Defense: ID in Theater. In this session, we examined technology advancements in biometrics, advanced neural networks and machine learning, computer vision and data analytics, and how they are being used to protect lives and maintain strategic advantage both on and off the battlefield. I also participated in the Getting to the Gate on Time session in which we discussed the status of key biometric pilot projects across the aviation industry. An interesting finding in the 2017 Global Passenger Survey (GPS) conducted by the International Air Transport Association (IATA) confirms that travelers are ready to embrace biometrics in air travel. In this extensive survey, IATA received over 10,000 responses from around the globe. Among those respondents, “biometric identification systems were the technology of choice with 64% favoring biometric identifiers as their preferred travel token”.

 Finally, Matt Pruitt, Chief Federal Solutions Architect, NEC Advanced Recognition Systems, was on the session panel Securing the Internet of Things. With 5G comes a new set of challenges involving high reliability for a greater diversity of mission-critical IoT services and devices. This session explored the vulnerabilities posed by these IoT devices, and provided insight into how the industry can partner to address these challenges.

We enjoyed showcasing how NEC’s world-renowned advanced recognition systems are addressing today’s national security challenges. This is definitely an exciting time for our industry!

For additional information and to stay up on the latest, follow us on Twitter and check out our NEC Advanced Recognition Systems page online.

Download today our informative whitepaper to learn why it’s time to take a new look at facial recognition.

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How Criminal Investigations Can Be Expedited Using Facial Recognition

Across the nation, Law Enforcement Organizations (LEOs) are inundated every day with photographic and video evidence in their Criminal Investigation Divisions (CID). Numerous agencies have shared with me that in more than 30% of their CID cases the ONLY evidence they have is a photo or video of an unknown suspect, received from a variety of sources, including surveillance cameras, RING doorbells, and smartphones. Typically, law enforcement resorts to sharing these images via social media, in hopes that someone will recognize the individual. Hoping for a random identification is not the most solid investigation strategy, but there is now a way those same images can become viable leads for Investigators to pursue, to catch the offenders and get them off the streets.

NEC’s NeoFace® WideNet is designed to assist law enforcement agencies by turning their mugshot repositories interfaced with our NIST award winning Facial Recognition solution into Facial Recognition as a Service for Law Enforcement. For the first time, multiple agencies will be able to share their mugshots with each other, AND utilize NEC’s powerful NeoFace Facial Recognition–the industry’s fastest and most accurate face matching algorithm. A key benefit to the criminal case investigation is the advantage of quick processing of facial evidence coupled with its ability to rapidly generate a list of persons of interest. Speedy identification means NEC’s NeoFace WideNet-hosted service saves valuable time in the investigations of cases containing facial video evidence, thus reducing the investigator’s caseload.

Designed to be highly scalable as well as affordable, NeoFace WideNet is for small, medium, and the largest of law enforcement agencies. Because this service changes the model for this purchase from CAPEX to OPEX, this lowers acquisition costs and is enabling agencies of all sizes to utilize the technology.
NeoFace WideNet customers see an immediate return on investment with the reduction of investigation time and reduced investigator workloads. But most importantly, this crime fighting solution helps turn those previously unusable images into hard evidence to solve crimes and help close cases.

Now agencies will be able to share their mugshots with each other, utilizing the powerful NeoFace #FacialRecognition #software--the industry’s fastest and most accurate face matching algorithm Click To Tweet

Just as AFIS revolutionized fingerprint evidence over 30 years ago, NeoFace WideNet is poised to positively impact law enforcement by effectively doing the same thing with photo and video evidence.
If your organization is interested in solving more crimes and arming your investigators with the tools to be more efficient, check this out.

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The Fate of Airport Customer Service Isn’t Terminal

Today’s air travel is marred by long lines, time-consuming security checks, and constant stress.  Travelers are queued up at the check-in counter, at the self-service kiosk, when they drop off their bags, when they navigate the TSA screening lines and when they board the plane.

64% of surveyed passengers prefer a #biometric interface for as many #travel activities as possible. #CX Click To Tweet

unique biometric key

However, these necessary security checks waste precious passenger time and impact an airport’s bottom lines. With NEC’s Advanced Recognition Systems, a simple scan of your face becomes a single, unified biometric key that unlocks an enjoyable experience that is:

o Safe & Secure
o Seamless & Frictionless
o Engaging & Personalized

In the infographic below you can find more information regarding facial recognition technology in airports that allows for an elevated passenger experience.

Also, check out this recent Wall Street Journal article that takes an in-depth look at NEC’s use of facial recognition in U.S. airports and other venues.

 

Download today our informative whitepaper to learn why it’s time to take a new look at facial recognition.

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Coming to a Terminal and Airport Near You…

In a nationally televised report, NBC National News covered its initial rollout!

US Customs and Border Protection has now installed it in eight airports and written extensively about its benefits!

Touting a “year of innovation,” Delta Airlines has them in their Hartsfield-Jackson International Airport VIP lounge in Atlanta and using them for ticketless boarding!

What is it? It is NEC’s NeoFace® Express and you can see it in action in this short video.

The need for greater security in crowded, public places is changing the way businesses are engaging with customers. That’s true whether it’s an airport, stadium, cruise line or a border security check. At these, and many other high-traffic sites, the goals are the same – quickly and accurately verify the customer’s identity and provide the necessary service.

As with many of NEC’s solutions, NeoFace® Express has patented technology that allows for the capture of the best facial image for processing while providing these additional unique features and values:

  • Efficiency – measuring the time spent interacting with the station
  • Satisfaction – measuring how satisfied the user is after use of the station
  • Acquisition Rate –  measuring the success of image acquisition; and
  • Accuracy – measuring the true identification rates

NeoFace Express is a key component of NEC’s single, unified biometrics key solution that provides a secure, frictionless and personalized customer experience. With a simple scan of the face, a unified key is created that allows consumers to enjoy fast, easy access to areas such as; airport lounges, theme park attractions and sporting events, while business and government agencies benefit by improving operating efficiencies and heightened security.

Traveling soon? Going to a game? Visiting a theme park? Look for the NEC’s NeoFace Express soon at these and more sites near you.
For additional information and to stay up on the latest, follow us on Twitter and check out our NEC Advanced Recognition Systems page.

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