Free eBook: Achieving Higher Availability in UC

Decisions based by expert insight increase the probability of more successful outcomes.  This is why we at NEC are pleased to offer you Achieving High Availability In UC, an informative ebook/white paper by communications and security consultant Gary Audin, president of Delta, Inc.

 

Free eBook: Achieving Higher Availability in UC

 

In addition to a comprehensive look at unified communications (UC) and the importance of system availability, this 22-page report also examines the key components needed to put together and sustain a UC-enabled communications environment.
Insight ranges from:

  • UC types
  • Downtime costs
  • Availability verses reliability to UC data center creation
  • Certification
  • Approaches and solution comparisons

This free offer will help you to educate your stakeholders on how best to deliver a 24×7 solution capable of supporting today’s need for ongoing business continuity and connectivity.. It also serves as a reminder that when backed by NEC, your organization can more readily realize the benefits of an UC-enabled workplace.
Take advantage of this free ebook/white paper and…

 

Download Now

 

NEC at Enterprise Connect 2016

Enterprise Connect always attracts technology innovators and creative disruptors in cloud solutions (UCaaS, IaaS, CCaaS, etc.), Unified Communications, the Internet of Things and more. This year’s event was again abuzz with powerful keynote presentations, lively panel discussions, and distinctive product demonstrations and exhibits. As a proud platinum sponsor, NEC helped attendees “Discover the Power of SMART Enterprise”, attracting an impressive crowd to our booth and winning a prestigious award for the second year in a row.

Ram Menghani - Enterprise Connect 2016“Last year, we introduced our Smart Enterprise approach to helping companies work more efficiently,” said Ram Menghani, vice president of product management and development, NEC North America. “This year, we demonstrated how our Smart Enterprise solutions are making a difference in all parts of our customers’ organizations, from the reception area and data center, through other areas like customer care centers and conference rooms, along with mobility solutions that enable seamless communications from any location.”

Showcasing the SMART Enterprise

On the show floor, visitors enjoyed a tour of the SMART Enterprise. Our display represented different departments within a company, highlighting how NEC solutions, such as UNIVERGE 3C and UNIVERGE BLUE, help unite every area of a business.

Examples of what visitors experienced:

  • Our SMART Receptionist, a touch-screen that allows someone to work remotely while managing the lobby, greeted guests in the reception area. Security protocols then went into effect as visitors were screened by one of our biometrics solutions.
  • A jaunt to the SMART Conference Room allowed visitors to work at individual stations, such as laptops or tablets, while seamlessly sharing information (even across several rooms or locations).
  • The SMART Customer Care Center displayed how UNIVERGE BLUE’s multi-channel interaction – voice, email, chat, video and voicemail, remote agent support, and analytics in the cloud – improves customer service and productivity.
  • The SMART Data Center showcased high availability infrastructure, including NEC’s unique Fault Tolerant servers that provide up to 99.999% uptime.

UNIVERGE BLUE Wins Unified Communications as a Service (UCaaS)/Hybrid RFP Award

Each year Enterprise Connect holds a mock request for proposal (RFP) session. Every vendor that submits a response is required to answer questions related to their solution’s architecture, features, and total cost of ownership over a five-year period.

NEC was awarded the highest overall score in the annual UCaaS/Hybrid mock RFP session for the second year in a row when NEC’s UNIVERGE BLUE Business Cloud Services UCaaS solution was selected as Top Cloud Solution with Lowest Total Cost Ownership.

“NEC has consistently ranked at or near the top in delivering value to its customers, said Menghani, “and the back-to-back, top-mark results from this mock RFP analysis further validates the value of an NEC solution.”

We’ll have a whitepaper of the 2016 results available soon. You can review the specifics of last year’s win by clicking here.

Session Speakers

NEC and its partners were featured speakers in several sessions throughout the week.

Menghani took part in the first general session of this year’s conference, the “UC Summit: Is the Path to UC Changing?”.

Watch video of the UC Summit

It was a lively panel featuring NEC and execs from Google, Cisco, Mitel, Microsoft, Avaya, and Unify.

“The communications market is changing aggressively,” Menghani said during the summit. “Having a combined infrastructure of UC and IT plays a very important role because they go hand and hand. It’s a wonderful benefit.”

Other featured speakers at this year’s Enterprise Connect included:

  • Gail Kasek, senior manager of SMB Product Management, hosting the breakout panel,  “Your Next Endpoint Deployment: Getting to Specs and Costs”
  • Kurt Jacobs, director of Internet of Things solutions at NEC Enterprise Communication Technologies, featured in the panel, “Disruptor Panel: Internet of Things and Enterprise Communications: Is Convergence Coming?”
  • NEC customer Steve Molander, chief information officer of Frandsen Financial Corporation, as a panelist for the “Driving End User Adoption for UC” session
  • NEC customer Roger Bruszewski, vice president for finance and administration at Millersville University of Pennsylvania, featured in the “EC Summit: Is There a New Model for Enterprise Communications and Collaboration?”

“When looking for an enterprise communication solution,” Bruszewski said to his audience, “there are plenty of vendors out there. However, you don’t want just a vendor. You want to find a partner who will take time to understand your needs and thoughtfully integrate their solutions within your company.”

Thank you to everyone who visited us during Enterprise Connect 2016 – our customers, partners, consultants, analysts, and media. We look forward to connecting with you again next year as we continue to evolve the SMART Enterprise.

NEC: First in Communications Technology Infrastructure

Independent consultant David Stein of Stein Technology Consulting Group (STCG) recently conducted his third RFP assessment of 12 proposed premise and cloud-based solutions from eight leading communications vendors. The vendor evaluations, using fictional, but “real-world” RFPs, were critiqued on pricing, solutions architecture, features and five-year total cost of ownership.

If your organization is planning to upgrade its communications infrastructure, especially to a cloud-based solution, this whitepaper / eBook of David Stein’s evaluations will prove to be an insightful resource.

NEC Cloud RFP First Place

And … leading the pack among vendors was NEC, finishing first, with the highest ranking for TCO, strong marks for architecture and functionality, and excellent value for NEC’s UC and collaboration solution, UNVERGE 3C.

Named Best in TCO ~ Recognized for Architecture & Functionality ~ Acknowledged Excellence NEC and its UNIVERGE® 3C should be considered a candidate when looking for a strategic partner in communications infrastructure.

Download David Stein’s UC RFP and Review ebook for unbiased third-party opinion and a better understanding of his RFP findings. Feel free to share Stein’s ebook with your colleagues so they can see the value that NEC can bring as their strategic communications partner for premise and cloud-based solutions.

Acquire New Technology on Your Terms

Frequently organizations adopt a “make-do” attitude when it comes to technology, primarily because the acquisition of new technology is often expensive and time-consuming to implement. Add to that the potential complexity of integration to legacy systems, hardware and software upgrades, and an increase to capital expenditures, and many organizations feel it is necessary to maintain rather than upgrade. Until…

A multitude of events can create demand for new and upgraded IT resources, including:

  • You’ve landed that big fish – acquiring a new major client that requires certain amounts of integration to your systems or you simply need to improve performance.
  • An acquisition may be in the works – whether you are looking to expand via acquisition; be acquired or merge with another company, having up-to-date IT assets will help ease the transition.
  • The company is ready to grow – perhaps the organization has reached a milestone and is ready to expand, either to new markets or geographic areas. The need for a solid IT infrastructure to accommodate expansion is incredibly important.
  • An existing IT vendor folds – it’s sad, but can happen. Now, you have technology without support and are in need of a rapid change in order to ensure your organization is not adversely affected.

Get 0% Financing from NEC

 

You may find that you need to act quickly, and need to do something that does not negatively impact your budget. Where do you turn?

Your Technology Funding Source

Traditional sources are not always the most effective means to fund your IT needs. You need a source that is responsive and understands the nuances of acquiring new technology.

“At NEC Financial Services, we start with a transaction team and use underwriting and financing contracts that are customizable to the client needs,” said Herschel Salan, vice president, NEC Financial Services. “Our unique system enables us to use experienced people, coupled with 30 years of knowledge, to create a better solution that ensures our clients have what they require to grow their businesses.”

Attention #B2B CIO or CFO, you have options to Acquire New Technology with Flexibility. Click To Tweet

The NEC Financial Services team offers several options for the financing and leasing  of technology acquisitions, and yet the approach can be very different than you will find at a more traditional lender or bank. For example:

  • Programs based on customer requirements – most organizations face the same business challenges that are not easily resolved with standard finance transactions. NEC Financial Services provides different types of programs based on customer requirements. From a purchase to own arrangement to an OPEX finance option, the program is designed to fit the business need.
  • Off Balance Sheet – many organizations find it more attractive to acquire technology as an operational expense, giving them additional financial benefits.
  • Driven by cash flow – if an organization has a specific budget amount they need to meet, NEC Financial Services will work to structure financing to accommodate that number.
  • Our job would be to align the budget expense to the cost of that technology over time. For example, with a $10K budget a month – the goal would be to get that number to $10K or less.
  • Beyond the traditional – NEC Financial Services designs financing options to ensure that clients can receive funding for their technology upgrades and investments, even during the installation or implementation phases. . Many times this can be accomplished through various offerings that include direct and working capital loans or structured financing.

“Our team becomes very involved with our clients to understand the technology, how it will have a positive impact on their business and how to best fund it for success,” said Salan. “Whether it’s progress loan financing in the early stages of a longer term transaction, or even multiple vendors and multiple technology types, we structure our financing to meet the business needs.”

NEC 90 Lease offer

 

More Than a Banker

“Our goal is to have long-term relationships with our clients where we support their ongoing business growth,” continued Salan. “We ensure that we understand their business requirements and growth strategies so we can structure finance options to meet their needs and successfully implement  their plans.”

In addition to the financing options, NEC Financial Services also provides asset tracking.

“We find that many of our clients require a more robust asset tracking system than they have in-house, so we provide that service,” said Salan. “We can track assets by jurisdiction, county, state, and zip code, taking the burden from our clients while providing added value.”

Salan also said that many clients have a need for protection  against technology obsolescence. This is one of the drivers for determining the right finance solution and term.

“While the length of a typical technology lease is between three and five years, we create terms based on the customer’s decision,” said Salan. “For those that obsolescence is a real issue, we can structure shorter terms so they can keep up with important technology updates to grow their businesses.”

Salan and his team work through the whole corporate lifecycle, ensuring that the technology will grow to meet current and future needs.

“It’s an advantage to our clients that we are agile and have business growth at the core of our decisions,” said Salan. “We understand how technology can help a business grow and reach the next level, so we are eager to explore those options with our clients.”

To learn how NEC Financial Services can provide technology financing on your terms, contact us today!

YMCA of Greater Louisville: Using UC to Transform the Guest Experience

This powerful narrative about the YMCA of Greater Louisville shows how the organization’s use of NEC unified communications (UC) transforms the guest experience. YMCA management and staff share how NEC technology is empowering employees to connect more closely with members—resulting in a better experience for the Y’s membership.

Utilizing a newly built contact center that serves 17 branch locations across three counties, the YMCA increased onsite productivity by effectively handling on average 12,000 calls a month from a single remote location. Which leaves more time for staff to personally interact with their local members. Learn more about the YMCA’s story presented in their own words.

NEC technology can help other organizations grow their businesses through unified communications solutions. Are you ready? Let us know as we are ready to help.