Diving Deep: How Advantages of Infrastructure as a Service Solutions Spread through the Enterprise

As cloud computing has rapidly become mainstream, more and more companies understand the value that it brings to their organizations overall. Even the most cautious and conservative of companies are turning toward cloud computing, particularly private clouds, which address potential security risks, lack of control issues, and offer an alternative to the public cloud.

Private cloud solutions such as Infrastructure as a Service (IaaS) provide the elasticity, flexibility and scalability of a public cloud, but can be dedicated to one account, thus providing greater peace of mind. IaaS solutions offer the enterprise advantages such as cost savings, compliance, seamless technology upgrades and more control. So, can these benefits trickle down to the individual job level? Can IaaS solutions make life easier for the various departments throughout your organization?

Check out Data Center Basics, Comparing Costs and Security.

A Trusted Resource for Your IT Department

The office of the CIO and the IT department are probably the most visible areas of the company to be impacted immediately with an IaaS solution. No longer will the IT staff handle repairs, upgrades and replacements of hardware devices. These functions are now delivered by the cloud provider, freeing time from routine IT activities so company engineers can focus instead on more value-added efforts, such as creating new applications for greater mobility or developing data analytics for better insight into business operations. As a bonus, the IT department immediately sees the benefits of the latest and greatest hardware and software through regular technology refresh, rather than waiting for budget that may not come until “next year” or even later.

Check out this free resource guide to Private Cloud.

For the CFO, it’s all about the bottom line

Maintaining your own data center comes with a hefty price tag. Ongoing costs include staffing, real estate and facilities, utilities, hardware and networking equipment, and software. Additional costs include providing for redundancy and business continuity. If there is a need to expand due to new business, continue adding a few more zeros to the costs.

Free Ebook 5 Reasons You Can’t Ignore the Private Cloud Anymore

With an IaaS solution, these ongoing functions are handled by the cloud provider. The flexibility of IaaS lets your company scale up or scale down immediately as business conditions change. In addition, financing options can help the CFO support an organization’s important investment in IaaS solutions to enable business continuity and growth.

Put compliance concerns to rest

Compliance and regulatory requirements keep legal and risk teams up at night. Managing and securing data requires meeting regulations such as PCI and HIPAA. A public cloud requires sharing servers, storage and network access, making compliance nearly impossible. On the other hand, a private cloud IaaS solution means dedicated hardware for your company, making compliance much easier and less expensive to manage.

Make doing business with you easier for customers and employees

Instead of your IT staff configuring and managing servers, team members could be building mobile apps or other options for customers to easily engage with your company. Self-service options in turn reduce the workload of your customer service reps, decreasing staffing costs. Cloud-enabled mobility allows your service teams to be on the ground to help customers in person, improving customer service as well.

Creating sales Super Stars

IaaS also puts customer data immediately into the hands of your sales teams. A salesperson will have simplified access to the data he or she requires to tailor conversations with customers, enabling a more effective sales process.

Turning over the administrative tasks and staffing needed in maintaining a data center to a cloud provider can produce a positive effect throughout an organization. Your best IT engineers are free to focus on the unique aspects of your business. Fewer capital expenditures and a more predictable monthly operating cost helps the CFO manage the bottom line. Private cloud services give the enterprise better security and control and instant access to the latest technology. IT staff is free to focus on value-added services—such as greater mobility and improved business insights through data analytics—which benefit departments throughout the organization.

Smart Enterprise

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5 Reasons You Can’t Ignore the Private Cloud Anymore

To learn more about the benefits of a private cloud, check out 5 Reasons You Can’t Ignore the Private Cloud Anymore. Fill out the form to download the ebook.

 
 
 
 
 



Calling All SpiceHeads!

NEC Engages the SpiceWorks Community in 2016

With social media now a major part of our everyday lives, it is no surprise that groups with similar interests and experiences form almost instantaneously across the internet. Everyone knows the most popular social media applications like Facebook, LinkedIn, Twitter as well as a number of other applications and sites that cater to specific audiences.

For IT professionals, one of the major social media networking sites of choice is Spiceworks. The site connects IT pros with an online community of their peers from around the world. It also provides them with useful tools, for free, to help them do their jobs. Applications such as network inventory, network monitor, and help desk as well as rich APIs that developers and the world’s largest tech brands use to build applications and help IT pros solve their unique challenges.

It also provides a forum for IT pros to share experiences and expertise with millions of their peers, and they can reach thousands of vendors to troubleshoot, get product advice, keep up with tech trends, and even advance their careers. And most uniquely, it is a place where they can connect 1:1 and build real relationships with tech marketers.

NEC Corporation of America has its own Spiceworks vendor page with over 2,000 followers and regularly participates in the annual SpiceWorld IT Conference, with this year’s North American Conference held November 1-3 in Austin, Texas. There is also a European conference scheduled for May of next year to be held in the United Kingdom.

NEC sponsored a booth at the North American conference, where “SpiceHeads,” as they call themselves, from around the region were in attendance, many of whom learned that NEC is more than just projectors and LCDs. The interactive booth exposed them to the wide range of IT products and services XS that NEC has to offer. Subject matter experts (SMEs) were on hand to provide more in depth information about the solutions on display.

SpiceHeads have established SpiceCorps groups throughout the country that hold monthly meetings, often held at vendor locations. NEC sponsored a meeting of the Dallas/Ft. Worth SpiceCorps Group, with 24 members in attendance. The event provided an opportunity for the DFW SpiceCorps group to tour our Executive Briefing Center, where they learned that NEC is much more than display screens, we provide products and services that empower the Smart Enterprise.

Prior to the meeting, NEC sent out a survey to the members and asked them what topics they would like covered. This was an effective way of ensuring that the presentations focused on the topics they wanted to hear about, as well as provide an opportunity to discuss how NEC solutions can help tackle their most challenging IT issues. Members noted that NEC was the first vendor to use this approach and they were appreciative and impressed.

NEC executives Larry Levenberg, Vice President – Sales & Channel Marketing, and Ram Menghani, Vice President – UC Products & Support, were on hand as well as SMEs from every NEC business unit. Topics during the highly interactive and informative presentations during the meeting ranged from Software Defined Networking (SDN), business continuity, data storage solutions, and a preview of NEC’s cloud-based solutions. NEC’s Sam Safa presented Simplifying the Network with Software Defined Networking, which was especially popular, with members engaging with him during and after the meeting ended. Some fun was mixed in, with prize giveaways of NEC branded items and other promotional gifts, as well as the big prize of a drone. Congratulations to Aaron Siegal of TXI Corporation, winner of the drone!

NEC plans to host more SpiceCorps meetings around the country several times a year. Be sure to subscribe to the NEC Today blog or follow us on Spiceworks for insightful posts on IT and Communications industry topics, updates on NEC products and services, and dates, times and locations of upcoming NEC sponsored SpiceCorps meetings.

 

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Questions?

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Have questions about an NEC Solution? Fill out the form, and one of our solutions experts will be happy to chat with you!

 
 
 
 
 



Why Make SIP A Customer Priority?

How prepared are you for what’s ahead and the technologies that will be the drivers of change in 2016?

Simply put, Session Initiation Protocol (SIP) and SIP Trunking can smartly transform your customers’ communications infrastructure for the better.Why Make SIP A Customer Priority?It can be done rapidly and cost effectively while seamlessly providing access to highly scalable unified communications so their employees and customers can benefit from faster responses enabled by anytime, anywhere availability on any device. Also by enabling ready access to feature-rich collaborative tools, your accounts could experience an increase in workforce productivity and cooperation.

Begin learning today why SIP is a smart technology investment. Get started with a free ebook courtesy of NEC.

Download Success with SIP 2.0 a 52-page ebook by Gary Audin, President of Delphi, Inc., to share a comprehensive assessment of SIP including:

  • SIP and related protocols
  • Session border controllers
  • SIP trunk values, benefits, and economics
  • SIP phones
  • Interoperability with SIP trunks
  • SIP trunk problems (IP PBX, SBC, trunk provider)and their resolution
  • Bandwidth calculations for VoIP and SIP trunks
  • Delivering a successful SIP implementation project

 

Free Ebook: Succhess with SIP 2.0

Free Ebook:

Success with SIP 2.0

Learning the value and operation of SIP is now important to anyone working in the field of communications and collaboration. Understanding what SIP does and does not support helps you to grasp the implementation issues involved.

 

 



Hurricane Matthew Emergency Assistance Program

Hurricane Matthew has left a path of destruction along the southern part of the east coast and to assist our customers, NEC is implementing the Hurricane Matthew Emergency Assistance Program.

This Program is designed to help you recover as quickly and completely as possible. NEC understands that when your communications systems are down, your business shuts down. It is very important to get them up and running as quickly as possible.

The Program offers customers with damaged communications systems in declared Emergency and Major Disaster areas by the Federal Emergency Management Agency (FEMA) the following:

Also, a great interim solution, as well as long term option, is NEC’s UNIVERGE BLUE Business Cloud Services to get you immediately connected. A softphone can easily be loaded onto your mobile device until you can get your on-premises solution back up and running.

We hope that this Program will help with your recovery efforts and make the process a little easier. Our hearts and deepest thoughts are with the families and victims of this devastating natural disaster. We are here to help in any way that we can! For assistance, please contact your NEC authorized representative.

Can you Change the Customer Experience with Technology?

A few months ago, I had the opportunity to visit the YMCA of Greater Louisville to gain insight into how they used technology to solve a common business problem. After speaking with customers and employees in the branches, I noticed just how much the organization cares about serving its members and visitors. And I was even more impressed with how they handle customer interactions. You can check out the results of our visit in the video case study.

One of the first things I noticed was how quiet the lobby was. Not one phone ringing. Instead, members were having direct face-to-face conversations with Y team members at each desk, and receiving their undivided attention.

Since the YMCA of Greater Louisville has centralized all incoming calls to customer service via UNIVERGE® 3C and Contact Center solutions from NEC, the front-line staff at Branch locations can focus on providing a great customer experience. This gave on-site employees the necessary time and the freedom to address every concern in person, while the customer was in the branch. Part of the YMCA’s mission is to ensure customer satisfaction via uninterrupted, one-on-one interaction, either in person or by phone.

So often, as we get caught up in the technology and not the people that it serves, we lose the intended purpose of the technology. But this was not the case for the YMCA of Greater Louisville. This organization found the right balance to meet their customer needs.

Free Ebook: UCaas RFP 2016

YMCA’s VP of IT (Ryan Kingery) and CEO (Steve Tarver) had encountered a problem that is not unique to any retail outlet or public organization serving its community: WAIT TIMES! At the core of the YMCA mission is the ability to serve its community and members, but the challenge they faced was the increasing wait times in their branches, which necessarily led to less in-person customer interaction due to long lines and busy phones.
Think of this scenario: if you have kiddos, you know that swim camp, t-ball registration or even your own “ME” time at the indoor pool cannot be done without registration. And the quicker you can get your registration(s) complete, the quicker you move on to being a satisfied customer, which is what we all want. The solution the YMCA put in place did just that–and it improved the quality of the real-time, one-on-one interactions between employees and clients.

Happy Customer = Better Customer Experience = Revenue Growth

Whether it’s about internal accounting clients at your company utilizing core IT- supported services, or a customer whose satisfaction is crucial to the continuing revenue growth of your company, a pleasing customer experience is the ultimate goal.

So, after this experience with the YMCA, I am wondering how many IT professionals are running across similar business problems that negatively impact a customer experience within your own organizations. What are you doing to change that experience?

You can watch the video below to see how the YMCA was able to achieve its mission.

Free Ebook: UCaaS RFP 2016

Free Ebook:

UCaaS/Hybrid RFP & Review IP Telephony and Unified Communications System

There are significant differences in offerings from the major vendors in terms of architecture, functionality and total cost of ownership. IT organizations are encouraged to work with their business units to understand their unique requirements and to articulate these in an RFP or other formal procurement vehicle.