6 Reasons for IT Pros to be Thankful

It’s the time of year when we express our gratitude. Just check any social media platform and you will see various countdowns of thankfulness or 40 days of gratitude. People share all types of things, from being thankful for family and friends, to how their dog makes them happy, to how they love a certain food. Let’s face it – we have a lot to be thankful for! And one of those is the way our lives can be positively impacted by innovation and technology.

OK, so it might not make the top 10 list at your Thanksgiving dinner, but for IT professionals, technology is not only their means of making a living, it’s the one thing that can make their lives easier, provide them an opportunity to make a positive impact, and support their organizations in reaching goals.

We asked some IT professionals what they had to be thankful for regarding certain NEC technology solutions, and here’s what they said:

  1. Unified Communications + Software-defined Networking UC is great because I now have a single platform to handle all communications, making it easier to administrate. This improves efficiency while also being more reliable, especially when you add SDN. I never worry about losing connectivity or being out of touch because SDN reconfigures on the fly. There is no concern about missing an alert or important voice mail with this solution.
  2. Retail Solutions for Improved Customer Experience Before being able to combine powerful solutions such as biometrics, analytics and unified communications, I had to work with disparate systems to provide good customer information. Now, I am able to improve both security and our customer service programs using biometrics. Plus, the information we receive is actionable. We can empower sales associates to provide a much better customer experience in the store. And our loss prevention has never been stronger. These are both goals we have strived to reach for a while, and I am happy to see us making big strides in both areas.
  3. Biometrics Support Law Enforcement While I may be in the background, I take my position very seriously. It is important that our men and women serving our communities on the front lines have the best tools available to safely and effectively do their jobs. That is why having biometric solutions such as NeoFace® and NeoScan 45® are so important. They give us accurate information quickly so we can take proper action. Getting the bad guys off the street is important, and making sure we make the proper identification is crucial. These tools empower us to do so, and having the opportunity to support law enforcement teams is powerful.
  4. Network Solutions: SDN, Servers & Storage Empower IT By enabling my organization to use virtual machines much more efficiently, I don’t have to physically reconfigure the network. Plus, I don’t have to hard code as I used to. It minimizes finger pointing between vendors and lets us troubleshoot more effectively. In case of mergers or acquisitions, I can easily integrate two networks while still maintaining administrative capability in an OpenFlow network.
  5. Business Analytics tell the Story Before business analytics were so readily available, we were unable to provide empowering data to our customers. Using business analytics gives me information to more efficiently do my job. For example, with the ability to see historical data, we can now ascertain that the sales spike we are seeing is temporary, so I can use my existing infrastructure more effectively. I can analyze the data usage by every department, and because business owners can see information on their trends, together we can ensure we are deploying resources to accommodate their critical business goals and initiatives. It’s seamless to our internal customers, and ensures that everyone has what they need from a computing power standpoint.
  6. Uniquely NEC – #SolutionsforSociety We have a tendency to take technology for granted now, having it so readily at our fingertips. However, NEC’s major initiative to use technology to innovate Solutions for Society is a prime example of how we can use technology to create a better world. With solutions focused on transportation, water conservation, improved communication and quality of life, we are orchestrating a brighter world through technology. That is something to be thankful for!

Thanks for stopping by and we would like to wish our IT professionals, friends, and families a warm and Happy Thanksgiving.

IT Budgets – Round 2 Means Budget Cuts…Or Does It?

When you spend all those hours trying to align your IT budget with company goals and fulfill the needs of your end-users for the upcoming year, it can be disheartening when the finance team asks you to cut more deeply. After all, the IT department’s needs are in alignment with company growth and strategies, not some made-up number. Fortunately, there is a way to get what you need to fulfill your obligations to end-users and still maintain a budget that finance will embrace.

Flexible Solutions for Flexible Needs

NEC Financial Services has provided IT finance solutions for more than 30 years, and during that time has supported many companies in getting their IT needs met through flexible financing options. The best part? You can purchase various IT hardware, software and associated items from multiple vendors and have NEC create a financing package customized to your specific needs.

“We believe in orchestrating the best solution for our customers so that it simplifies the overall IT purchasing process,” said Herschel Salan, vice president, NEC Financial Services. “IT acquisitions can be difficult. By simplifying the financing process with a single source, it removes some of the complexity and gives our customers an easy way to budget for their required technology.”

Providing this type of service is a standard part of the NEC finance model. This team understands the nuances of purchasing technology, and the complexity that comes from needing to upgrade while maintaining legacy systems, or to utilize newer technology, such as cloud, while still keeping sensitive information on premise. In fact, the NEC Financial Services team goes beyond the dollars and cents, providing a common-sense approach to our customers’ technology acquisitions.

“We go the extra mile, essentially acting as a project manager or liaison,” said Salan. “Our team performs due diligence on the technology provider for the customer, so we can be sure that all parties are informed as the project comes together.”

Salan went on to explain:

“Sometimes our customer is not that familiar with a technology provider and is unsure on the best steps to take to learn more. Our service provides due diligence so the customers know the providers that they are doing business with, and will have good information to make a solid decision. This includes any red flags that may come up such as financial capacity being stretched too thin, as well as being manufacturer authorized to sell and support the products.”

Obviously, having this type of information helps buyers make a solid, secure decision on moving forward with a technology provider.

No Cookie Cutter Here

A common complaint regarding the financing of technology is how difficult it can be via traditional sources. Bankers are not technology people. “What sets NEC Financial Services apart from many of the traditional financing options are: (1) we understand how technology is a business enabler and (2) we have the ability to help enable the acquisition of the technology, “according to Salan.

Furthermore, underwriting is often standardized, making it difficult for loans to be issued unless you can find a less traditional resource. NEC Financial Services approves more than 90% of transactions submitted. How is that possible?

“We have a proprietary credit scoring system that ensures we are making the best decisions for our customers,” said Salan. “We take the time to understand the customer’s needs and goals, and then to understand what the acquisition of the technology will do to improve and support the business. Doing so enables us to really invest in our customer’s success and future, and give them a way to finance technology that could be a real game-changer for their business.”

More Than One Way to Get that New Technology

NEC Financial Services has a multitude of finance options that allow for customers to acquire important technology, including:

  • Leasing Options – from Operating Leases to Finance to Own, NEC has several leasing options that support customers’ needs.
  • Maintenance Financing – how nice is it to have the option to finance one of the more expensive, yet critical components of a new technology purchase – maintenance?
  • Tech Refresh Lease – Customers can get technology  updated with a simple schedule as an addendum to the master lease or finance agreement. It’s easy and gives a customer an opportunity to keep on top of technology changes.

Winning Round Two of Budget Cuts

Don’t let those rounds of budget cuts get you down. Simply find the best finance option available and get the technology you need to be successful.

“Our goal is to develop long-term relationships with customers who are growing and need a partner that really understands technology to provide financing options,” said Salan. “Technology is in our DNA, and our team is committed to providing excellent service to ensure we get our customers the technology they need to improve their businesses.

Whether it’s aligning with a major business objective, needing to replace obsolete technology, or keeping on top of rapid technology changes, NEC Financial Services has options available for you.  Contact us today to learn more!

Looking for Proactive Customer Engagement? The Answer is in the Contact Center

Ensuring a positive customer experience across your organization requires an understanding of how the customer interacts with every facet of the company. In the past, that has been a difficult task, primarily due to the segmented nature of most companies – accounting does not always speak to sales, and customer service may not regularly chat with engineering. The good news is there is a solution that has been in play for many years, and when deployed across your entire organization, positively impacts and improves customer experience. What is it?

Contact Centers (and Their Tools)

“Contact centers have moved from reactive to proactive. In the past, the focus was to provide service with the least amount of overhead, and the metrics were reflective of that trend,” said Peggy Murphy, manager, sales engineering and operations, NEC Corporation of America. “Today the focus is shifting toward satisfying or exceeding the needs of the customer while using analytics and metrics to optimize the workforce. The result is the contact center becoming part of the overall customer engagement strategy that supports a company’s competitiveness.”

With today’s customer firmly in the driver’s seat, companies must find unique and creative ways to leverage their existing resources to meet customer demands. Fortunately, there are savvy people who can provide good answers, if they have the right tools. This is where technology plays a significant role.

As a solutions engineer for NEC Corporation of America, I speak with customers every day who are embracing the value of contact center data and how they can utilize it to improve operations. Associates are now empowered to ensure that customers are cared for, even beyond the traditional contact center team. Today, everyone is expected to provide excellent customer service. Technology supports this effort by opening up the resource pool to encompass the whole company, along with providing analytics and tracking across the organization, rather than just within one department.

Beyond the Basics

The call routing engine for UCE Contact Center (CCDesign®), UCE ACD (CallCenterWorX), makes it extraordinarily easy to deliver customers to the best agent that is capable of handling their call.  Add in the Management Information Systems (MIS) Global Navigator for real-time and historical reporting, along with key management tools for supervisors, and you have the right infrastructure.

Now, improve your customer’s experience with queue announcements customized specifically for each department, and inform callers of how many people are ahead of them in the queue or provide an idea of when they will be answered, and you’ve set expectations that you can meet.  If the wait is too long, offer them a variety of callback options.

Don’t be afraid to ask how you’re doing!  Using After Call Survey, offer callers the opportunity to answer a few key questions at the end of their call to confirm you’re providing great service or let them help you improve through their responses!

Expand how customers communicate with your company by routing Web Chat and Email interactions directly into your contact center so you can track, escalate, report and view all interactions together.

Analytics You Already Have

Many organizations have invested in contact center technology to support customer service efforts. The good news is this technology has continued to progress so that today’s analytics are robust and provide excellent metrics for both contact centers and other departments that utilize the system.

According to Carmela Fairchild, contact center technology expert at dvsAnalytics, the ability for organizations to improve the customer experience is enhanced even more when introducing call recording and workforce optimization technology.

“Today the ability to evaluate recordings for training and coaching purposes is significantly improved. In addition, live monitoring tools are readily available via multiple devices, including mobile, to ensure consistency in customer service quality,” said Carmela.

Call recording technology has changed dramatically in recent years. Traditionally, limited meta data was available to insert into recordings, and organizations believed they had an acceptable call recording system if they could find a recording based on the date and time the call was made. If they didn’t have the date and time, it was like searching for a “needle in a haystack.” The meta data now being inserted into call recordings for search and retrieval has expanded significantly to also include:

  • The dialed number and the customer’s number
  • Agent ID and name
  • Call direction and call type
  • Agent skill group (i.e., English/Spanish, premium customer, etc.)
  • Customer or patient identifiers
  • Call results, such as sale, no sale, first call resolution
  • Speech analytics is used to identify satisfied or dissatisfied customer interactions
  • Positive or negative customer survey
  • And much more

The benefits do not stop there. Encore integrates with the UCE Contact Center  for robust call and screen interaction recording as well as workforce management optimization to ensure that customers can be served regardless of how they choose to interact with the organization, as well as when they choose. Customers are much less tolerant of wait times and will not stay on hold. The most efficient way to ensure you have the right team in the right place at the right time is via workforce optimization.

Encore’s Workforce Optimization capability is comprised of integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and eLearning. It nurtures performance-driven operations and culture, leverages the power of advanced analytics to improve daily operations and effectively engage employees.

The integrated solutions include:

  • Workforce Management, which balances the goal for outstanding customer service and the need for low operational costs
  • Recording all call interactions to attain a complete understanding of agent and customer communications
  • Analytics that turn unstructured, unsearchable voice communications into structured, searchable data to gain valuable insight into customer communications
  • Quality management that allows supervisors to evaluate agent and customer interactions and which, in turn, improves performance in the contact center
  • Reports that help to continuously optimize processes and provide pertinent feedback to other business units

NEC’s Encore customers have stated that they have benefitted from improved agent performance, more effective handling of dispute resolution, better quality customer interactions, and reduced worries about compliance. In fact, a customer recently told us: “Within two months of implementation, our agent coaching and feedback sessions improved dramatically. Agents producing in the bottom third of sales production increased their evaluation scores by 25% and their sales per hour more than doubled!”

“Our primary goal is to ensure our customers have the most effective, efficient, easy to access, tools in hand to ensure excellent customer engagement,” said Murphy. “That is why we are committed to continuing to innovate our solution, merging proven technology such as unified communications into our already robust solution, so our customers can feel confident they have everything they need to reach their customer engagement goals.”

To ensure you are on the right track for great customer engagement, visit our recorded webinar series where you can learn more about NEC’s latest contact center innovations, why they are so important and which are appropriate for your organization.

Putting the ‘Power’ into Empowered Enterprise Communications

Meet Matt, a harried, frustrated VP of Sales who is in need of a more effective way to communicate with his sales team. Since Matt took the helm, sales have increased so dramatically that he is able to expand into new marketplaces while increasing the sales force in 15 satellite offices. He recruited savvy sales people to effectively promote the product, and now he is having trouble communicating with his team members to ensure they receive proper updates and have everything they need to function as a cohesive sales team.

Matt is not the only one. Helen, the receptionist, cannot keep up with all the new team members, so it’s difficult to route calls correctly. Jeff, the IT guy, is just as frustrated. His current communications system does not have centralized management so any moves, adds, or changes are very time consuming, requires travel to individual sites and really impacts his productivity.  So with the addition of sales people in 15 different satellite offices, he is counting up the airline miles he will be racking up over the next several weeks and trying to figure out how to delegate everything else that needs to be done while he is working on this project.

For Matt, Helen and Jeff, growth has a whole set of problems that if not addressed, could mean minimizing sales, productivity and creating a scenario for poor client experience. So what does the savvy enterprise do in this case?

Power Up with Empowered Communications

Matt, Helen and Jeff are fictional characters, but their problems are very real. The truth for most organizations is that growth, expansion and the consistent move toward a more mobile workforce create challenges. Fortunately, a single solution can solve these challenges and empower communications within any organization.

NEC’s UNIVERGE solutions provide businesses with a choice of comprehensive on-premise and cloud-based unified communications and collaboration (UC&C) solutions – enabling employees to connect from any location, on virtually any device, and collaborate with colleagues, customers and partners.

and leverage the unmatched flexibility, reliability and scalability of NEC’s platforms. NEC’s UNIVERGE solutions will increase your ability to remain competitive, while also maximizing productivity and ensuring communication is constant.

The Power You Need When You Need It

Not all businesses are the same, and each requires a flexible solution to really power up communications and collaboration. To achieve success, organizations need to innovate via the best tools. With NEC, you receive custom-tailored solutions to meet your unique needs. Whether it’s to connect and communicate from anywhere using any device, or the ability to manage large call volumes across multiple locations, NEC UNIVERGE solutions are up for the challenge.

NEC’s UNIVERGE solutions provide a native UC on all platforms with easy-to-use, easy-to-deploy delivery models. Enhanced vertical workflow solutions ensure your communications remain strong. In addition, you can choose to deploy an on-premise, cloud or a hybrid delivery model and even opt to use our professional services to manage and monitor your network.


With a natural migration path that will evolve to meet future needs, NEC’s UNIVERGE solutions offer investment protection and provide organizations with a platform that is poised for growth. Businesses that implement the right communication and collaboration tools can improve customer satisfaction and increase efficiency of operations, which can create a competitive advantage.

Are you ready to learn more about how to put the “power” in empowering your communications? or take a look at this post to get additional insights.

The Leak Detective – Conserves Water and Saves You Money

If a city municipality could detect leaks within minutes, rather than the extended period of time it takes now, think of the impact! Water conservation would go up, money could be saved, and the municipality could repair smaller leaks, saving them time and money and consumers the hassle of having the water shut off for extended periods of time. If only there was a leak detective that could do this work.

Fortunately, there is, and it’s not what you might think! Rather than some Sherlock Holmes of water systems, there is now a water leak detection system available that offers municipalities a cost-effective way to manage water resources. The best part is the system is managed online with sensors and alarms, so no need for cloak and dagger antics.

Proof Positive

NEC’s Water Leak Detection Service utilizes underground sensors to monitor the water pipes. These sensors record the vibration that occurs with a water leak, sending a signal via wireless transmission. The sensors around the leak will continue to send these signals that ultimately result in a report that can be viewed regularly. This report will accurately pinpoint the leak location, at which time a municipality can dispatch an employee to begin repairs.

This system is significantly faster and easier, and allows for municipalities to detect leaks much more quickly than ever before.

Recently NEC Corporation of America completed a water leak detection trial with the City of Arlington in Texas, and the results were quite successful. During the trial, the first of its kind to be completed in the United States, the NEC team installed a series of 33 sensors at two main sites in the Arlington water system. Three water leaks were identified during the four-month trial and have been repaired. This is the first step for the city to develop a long-term leak detection strategy by evaluating current leak detection technology. Additional trials in other cities are currently under consideration.


The NEC Water Leak Detection System is just one of the many solutions developed as part of an overall strategy to aim for a society where values such as safety, security, efficiency, and equality can be realized to create a brighter, more affluent society for everyone in the world—in other words, Orchestrating a Brighter World . Think of the possibilities!

With the current water leak detection technology, municipalities can conserve water, repair leaks more quickly and save consumers—as well as the city itself–money. What about the future? The city of tomorrow will have the ability to communicate immediately, ensuring the safety of citizens through enhanced identification for police, improved 911 capabilities for mobile so first responders can get there fast, and even the ability to improve the quality of life with cleaner air, better infrastructure and sustainable solutions to improve the earth.

Water leak detection is just the beginning. Moving forward, lives can be improved through innovation and collaboration. NEC is excited to be a part of #SolutionsforSociety.

Want Consumer Loyalty? Get Smart About Hospitality Innovation!

At the recent 2015 HITEC event, the hospitality industry got a taste for industry highlights and overviews of things to come, and the event certainly did not disappoint. Among some of the more innovative solutions were concierge-style robots that provide more basic services like room service delivery, and of course NEC’s own Kylie!

Always top of mind for hospitality is customer loyalty. How do you reward those who are loyal to your brand? And how do you keep them loyal? One way is to ensure they feel welcomed and valued, as demonstrated through NEC’s VIP facial recognition avatar, Kylie.

Using NeoFace® face recognition technology and pulling from the secure database your organization collects, Kylie greets visitors, provides them with information pertinent to their stay and helps them with everything from getting checked into a room to getting to their return flight information. She is always on, always friendly, and always ready to greet customers to ensure a strong customer experience.

It’s More than Bells and Whistles

Of course, greeting VIP customers helps ensure a positive experience, but it’s only the beginning. Also important is an overall customer experience that couples the desired convenience with the required security. NEC’s Smart Hospitality Solutions are designed to provide both enhanced guest experiences with increased efficiency of hotel operations.

NEC Smart Hospitality Solutions consist of key solutions related to hotel operations, including communications platforms, Unified Communications (UC) applications, Property Management Systems (PMS), facial recognition systems, digital signage and guest room management systems. As the solutions are based on a modular approach and can be tightly integrated, customer information and other data can be easily shared throughout the portfolio of applications. As a result of this seamless integration, hotel owners and operators can provide highly value-added guest service and improve the productivity of hotel staff.

For example, NEC’s facial recognition solution makes it possible to use cameras at hotel entrances to identify VIP guests in real-time using previously registered data in a PMS. This enables the provision of personalized services and greetings to coincide with the arrival of a VIP. The guest experience can also be enhanced by enabling hotel check-ins and check-outs and room service orders and other requests to be accessed from tablets or guests’ smartphones.

NEC plans to continually strengthen the NEC Smart Hospitality Solutions portfolio while promoting its “Hotel IT in a Box” approach, which offers hotel solutions consolidated into a single server platform. Based on this approach, NEC launched its Application Platform for Hotels, a vertically integrated solution platform optimized for the hospitality industry. Moving forward, NEC plans to further integrate new solutions such as PMS into the Application Platform for Hotels.

NEC Smart Hospitality Solutions

A Glimpse into the Future

Of course, no event would be complete without a demonstration of futuristic technology. During HITEC, NEC demonstrated its  Interactive Projection System. This easy-to-use touchpad device connects with customers’ cell phones and provides information of their choosing, including property maps, coupons, and entertainment information. Giving customers the opportunity to self-serve actually improves the experience with quick access to information that can be uploaded to their mobile devices for access at the exact time they want it, a big bonus for those people on the go.

Customer loyalty is critical in the highly competitive hospitality industry, and comes down to the experience. Utilizing innovative solutions such as Kylie or the Interactive Projection System will create a positive visitor experience. Couple this with solutions that improve productivity, and both the customer and the hospitality organization win.

For more information on the NEC Smart Hospitality Solutions, please visit our website.

ONS Recap: Sharing What Happened

Open Networking Summit (ONS) brings together the best and brightest to discuss the possibilities and shape the future of the networking industry. This year the four hot topics in SDN/NFV adoption were certainly discussed and thoroughly represented – security, multi-layered transport network, high-performance data-plane and deep analytics.

NEC was proud to be a finalist in the SDN-IDOL competition with our SDN Cyber Attack Auto Protection. NECAM’s own Don Clark presented the solution by enlisting the challenges of advanced persistent threats including how costly the security breaches could prove, insufficiency of perimeter defense, and how organization processes and boundaries can slow down the responses to security threats.

Following the overview, Sam Mita provided a demonstration of how NEC’s ProgrammableFlow® SDN solution can automate the policy-response to an attack by using the ProgrammableFlow SDN controller to take control of the situation by isolating the hacked host from the network and eliminating the virus. Automatic notification is sent to the operator as well, ensuring open lines of communication.

NEC was proud to be among the top four finalists for this distinguished award.

But That’s Not All…

During ONS,

The interoperability of the two solutions creates a high-performance Ethernet fabric that provides the needed throughput to meet organizations’ ongoing demands for new applications and services. The new agreement will allow Dell to resell the ProgrammableFlow Controller software as one of the software options sold with Dell’s networking hardware.
Overall, ONS was a success and we are pleased to have participated. Fortunately, if you missed ONS you can still learn more about NEC’s ProgrammableFlow SDN networking suite by visiting www.necam.com/sdn.

NEC Advantage Executive Conference Gives Dealers First-hand Look at Latest Solutions

More than 125 top dealer organizations gathered in May to attend NEC’s annual Advantage Executive Conference, held this year in Phoenix. A total of 502 attendees came together to learn about NEC’s latest Smart Solutions for Smart Business, see demonstrations of the latest solutions, and network with counterparts from other organizations.

The annual event provides an excellent opportunity for NEC dealers and consultants to meet directly with NEC product and solutions experts and management. The exhibit area featured demos of not only NEC’s newest solutions, but also related products and services from vendors who work directly with NEC.

A highlight of this year’s event was the keynote address by Gartner analyst Tiffani Bova, who spoke on “Reading the Tea Leaves: Responding to the Speed of Business.” Bova addressed “keeping the customer as the true north” when preparing for the new business reality of what Gartner calls the Nexus of Forces: the convergence of social, mobile, cloud and information.

A wide range of products and solutions for both enterprise and SMB organizations were showcased during breakouts and in the exhibit area, including:

  • NEC’s award-winning software-defined networking (SDN) solutions and its Smart Enterprise IT portfolio of SDN-ready UC solutions
  • Smart Solutions for verticals, including higher ed/K-12, hospitality, healthcare and government
  • Applications for NEC’s new UT880 terminal
  • UNIVERGE SV9000 series of communications platforms
  • UNIVERGE Cloud services and hybrid models
  • Customer care solutions
  • Innovative biometrics solutions

“This year’s conference was probably our best ever, in terms of attendance and showcasing a wide range of NEC solutions,” said Larry Levenberg, vice president of sales, NEC Corporation of America. “Our Smart Solution portfolio, featuring innovative NEC technologies such as biometrics and SDN along with our communication networks and UCC solutions, received an enthusiastic response from our dealers.”

To learn more about NEC’s technology and solutions, visit http://necam.com.

Empower End-Users with Real-Time Analytics And Other Reasons to Upgrade to Cognos 10

Business intelligence is only powerful if it is easily accessible. By putting the end-user in the driver’s seat, businesses can maximize analytics and data without putting a burden on the IT department to run reports. Not only does this improve productivity, it puts the data in the hands of those who can do the most with it. Frankly, this level of end-user empowerment is a solid-enough reason to upgrade IBM’s Cognos software to the latest V10.2. But don’t take our word for it. Take a look at the impact first hand.

Cincinnati Zoo Saves more than $100,000 per Year

The Cincinnati Zoo was challenged with increasing attendance and revenues while also enhancing the customer experience. It also needed to boost sales on food and in the retail outlets and optimize labor costs. These are no small tasks! By implementing IBM Cognos V10, the zoo was able to utilize business analytics that allowed the zoo staff to use iPads to track the information real-time. The results were incredible.

“By being so closely aligned with the day-to-day interactions within the zoo, the team could spend more time with visitors and see even the most basic of changes that were needed, said Marti Walsh, Channel Enablement Program Manager with IBM Analytics. “For example, perhaps traffic patterns showed that moving a hot dog stand to a different location would result in heavier traffic to the stand. That could be marked immediately on the spot, rather than waiting to return and transcribe notes into a database.”

, and more than $100,000 per year by identifying less-effective promotions and discounts. Plus, the zoo increased overall attendance that prompted at least 50,000 new visits in 2011. All by putting the power of analytics in the hands of the end user.

How Does Upgrading Help Your  ‘Zoo’?

The ability to empower end users makes sense when the user interface is easy to use and allows for quick adoption. Cognos V10 has a more streamlined interface that is easier to navigate, making it more readily adoptable for end users who want to simply access and understand the data.

Another major component is collaboration between co-workers and other departments. Cognos V10 incorporates collaboration within the interface, so that threads are maintained and data is kept within the platform, rather than having to utilize a third-party system for collaboration and communication.

“End users don’t stay put, so mobility is key, particularly if the focus is to capture and analyze data real-time,” said Marti. “With Cognos V10, users can literally analyze on the go with systems that work whether they are connected or disconnected.“

Even with the mobility and dynamic analytics functions, the system has very fast response times and handles very large data volumes. Using Dynamic Cubes increases the performance of the tools and allows for end users to slice and dice data with a fast response time, keeping them happy and focused on analyzing data.

Make Better Business Decisions – in Real Time

By putting analytics in the hands of everyone, businesses will benefit from having information in the hands of those best suited to take action. Cognos Business Intelligence allows for integration with the next logical step – predictive analytics. By adopting business prototypes quickly, companies are now able to build out corporate solutions faster than before. “What If” and scenario modeling help determine next appropriate steps giving the business a more prescriptive solution.

In Your Corner for the Cognos Upgrade

Of course, the next logical question is how to tackle the upgrade. While the benefits are certainly proven, tackling an upgrade of any type requires thought and process to ensure the most seamless approach is taken. That is where NEC Analytics team can help.

NEC is largest global systems integrator, and has more than 50 years of experience in the North American market alone. We leverage our rich history coupled with partnership experience with IBM and others to ensure a positive outcome.

Our analytics team focuses on Performance Management, Integration, Total Performance Outsourcing (which includes design, deployment and management) and Smart Predict Solutions designed to meet the specific needs of our clients (you can learn more about our analytics solutions in this short video).

NEC specializes in supporting Cognos and is offering a complimentary assessment to ensure that all your business needs are captured to create a seamless upgrade. Contact us to schedule your assessment or visit our Analytics Center of Excellence for more information.

Schedule assessment

Trendy Travel Equals High-Tech Hotels

We live in an on-demand world, where customers want access to information and conveniences immediately. While there are plenty of examples of technology that can provide instant gratification, few are more prevalent than those we see in the hospitality industry. After all, hospitality must accommodate business and personal travelers alike, ensuring outstanding experiences and meeting the varying needs of the executive who demands high-speed internet with the vacationer who wants convenience. Fortunately, we are in a time when all this and more are possible.

Meet the ‘Botlr’

Starwood recently rolled out two robotic “Botlrs” in its Cupertino Aloft Hotel. The three-foot-tall robots have giant empty compartments for delivering items and include seven-inch touch screens for guest interactions. These robotic butlers can do everything from delivering towels and food to guests to assisting staff with back office duties.

The idea behind the Botlrs is to perform the more routine tasks, freeing up staff members to handle more complex items. The robots have their own elevators and through the use of Wi-Fi connections can navigate the hotel without getting in the way.

The response has been so positive that Starwood is planning a larger rollout later in 2015. Soon you’ll get your extra towels delivered by a robotic butler who always says thank you!

Forgot Your Key Card? Use Your Phone!

Hilton and Starwood have developed an app that lets guests use their cell phones to unlock their rooms. This service provides great convenience and alleviates the need to carry a key card, or more likely, forget the keycard and have to get a new one from the front desk. Hilton’s app will also allow guests to access various areas of their properties, such as the fitness center, executive floors, elevators and parking facilities.

The apps will also work on other devices, such as the Apple Watch, making it even easier for guests to “remember” their keys.

The Next Generation of Communication

Recently NEC’s Global Hospitality Team was featured in the Frost & Sullivan Digital Transformation blog, where we discussed our global hospitality footprint.  Some of the highlights include:

  • Hotels are moving toward IP voice systems, particularly in new-build facilities, in order to maximize technology in areas such as voice, entertainment, security and environmental controls.
  • Unified Communications significantly enhances workflow productivity while improving the guest experience.
  • By adapting delivery models, NEC has created a solution for hotels that meets the demand for OPEX pricing, while accommodating security needs and legacy systems currently in these hotels.

You can learn more about trends in hospitality technology and NEC’s solutions by visiting us at HITEC 2015 in booth #1437, or by visiting our Hospitality Solutions page on our web site.